Director of Floorcare

Bonitz, Inc.; Concord (NC); On-site; USD 80,000 - 100,000; Full time

Job summary

A commercial contractor in Concord is seeking a Director of Floorcare to lead operational management and strategic growth. The ideal candidate has 3-5 years of leadership experience in floorcare and a strong focus on team development and market share growth. Responsibilities include staff oversight, financial evaluations, and developing a strategic roadmap to drive profitability. This role demands strong communication, organizational skills, and an understanding of financial impacts to achieve sales targets.

Qualifications

• 4+ years of leadership experience in floorcare.
• Ability to build trust and drive results.
• Strong work ethic with a focus on quality and service.

Responsibilities

• Lead operational management and staff oversight.
• Develop and implement a three-year strategic plan.
• Evaluate financials and ensure understanding among staff.

Skills

Leadership

Strategic thinking

Communication

Financial analysis

Problem-solving

Organizational skills

Education

Four-year college degree or equivalent work experience

Job description

Join to apply for the Director of Floorcare role at Bonitz, Inc.

The Director of Floorcare at Bonitz leads operational management, staff oversight, and supply coordination while developing strategic plans to drive profitability, sales, and market share growth through team development, product portfolio optimization, supplier negotiations, and marketing collaboration. Position requires a four‑year degree or equivalent experience and 3‑5 years of leadership in floorcare with strong strategic, communication, and organizational skills.

Overview

Founded in 1954, Bonitz, Inc. is an employee‑owned company operating as a specialty trade commercial contractor servicing the construction industry. Bonitz designs and installs custom flooring, walls, ceilings, and cladding systems. We offer access, terrazzo and other specialty flooring as well as floor care. We are committed to providing best‑in‑class project consulting, project management, and craftsmanship while delivering superior service and practical solutions. Bonitz has divisions in SC, NC, GA, TN, VA, and LA.

Key Responsibilities

• Evaluates P&L statements and financials. Ensures associates understand how the company makes money, and how the individual roles contribute to that effort.
• Maintains a high level of planning to ensure adequate management development and to provide for capable management succession.
• Establishes and reviews standards and work processes for all floorcare leaders in accordance with established policies and practices.
• Directs and leads multiple floorcare leaders on areas of improvement and stated company goals and objectives.
• Evaluates assigned locations regularly and systematically, through weekly one‑on‑ones, and visits to each location as needed to ensure workload, supplies, and job duties are optimized.
• Interviews, selects, hires, evaluates, and recommends termination of floorcare leaders in accordance with company policies.
• Perform regular inspections and evaluations of customer sites and make the necessary improvements.
• Conduct staff meetings and communicate with location leadership to coordinate floorcare activities.
• Develop and implement a three‑year strategic roadmap for floorcare.
• Develop the floorcare organization, processes, technology and tools that drive profitability and customer satisfaction.
• Develop a successful business model that includes developing new and expanding current annuity accounts through annual contract work.
• Develop plans to successfully follow up and execute on the volume of leads that are being generated by new flooring installs.
• Optimize floorcare product portfolio and grow market share within the company’s footprint.
• Achieve sales targets, gross margin, and allocable operating income based on plan.
• Create go‑to‑market strategies for new markets, managing customer negotiations, and overseeing the three‑year strategic roadmap.
• Understand the floorcare landscape and develop competitive plans.
• Oversee programs with floorcare suppliers, negotiating terms and pricing.
• Oversee the development and implementation of marketing campaigns for new and existing markets.
• Collaborate with Sales and Marketing to capture the “voice of the consumer,” positioning the Floorcare business to increase category share.
• Analyze market trends, customer insights, and competitor strategies to identify new opportunities.
• Interpret and communicate financial data to staff.
• Assist with annual budget preparation as well as guiding locations with understanding the financial impact of operational decisions.

Qualifications

• Four‑year college degree or equivalent work experience.
• 3–5 years of floorcare leadership experience.
• Able to build trust through character, competence, and connection in order to drive results through clarity, accountability, and support.
• Extreme integrity, aligning with Bonitz’ Core Values.
• Demonstrated progressive growth in the field of floor care.
• Strategic thinking and thought leadership.
• Continuous improvement mindset and ability to inspire others.
• Ability to understand the business through the numbers and coach associates with financial results.
• Strong work ethic, intense drive, and initiative for quality and customer service.
• Excellent written and oral communication, listening, empathy, and problem‑solving skills.
• Participative approach to leading staff, functioning appropriately under stress, organizing and prioritizing tasks, and developing budgets with a complete understanding of customer needs and requirements.

Equal Employment Opportunity

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.