Director of First Impressions

Carlton Senior Living; Pleasant Hill (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Anniversary Bonus

Immediate Pay

Fitness/Education Reimbursement

Complimentary employee meals

Holiday pay

Sick/Vacation Time

Medical, Dental, Vision… and more!

Job summary

Carlton Senior Living in Pleasant Hill, CA is seeking a friendly Receptionist to be the first point of contact for residents, families, and visitors. You will handle calls, greet guests, and support front desk operations with professionalism.

Responsibilities include maintaining resident records, coordinating with maintenance and other teams, assisting with events, and upholding safety and a warm, welcoming culture.

Qualifications

• Must be at least eighteen (18) years or older per Title 22 requirements.
• Prior administrative experience preferred but not required – we will train the right candidate!
• Strong verbal and written communication skills with the ability to interact effectively with residents, families, and team members.
• Proficient in basic computer applications such as Microsoft Office, email, and scheduling systems.

Responsibilities

• Serve as the dedicated front desk representative, greeting visitors and residents with warmth and professionalism.
• Answer and direct phone calls, monitor and respond to resident and guest needs with a high level of courtesy.
• Support administrative tasks such as maintaining resident records, handling mail, and coordinating with maintenance and other departments.
• Assist Sales and Activities teams with event coordination and marketing material preparation.

Skills

Communication skills

Scheduling

Customer service

Tools

Microsoft Office

Email

Scheduling systems

Job description

Career Opportunities with Carlton Senior Living

A great place to work.

Careers At Carlton Senior Living

Are you ready for new challenges and new opportunities?

Join our team!

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At Carlton, we are dedicated to enriching the lives of older adults by offering personalized care and fostering a warm and supportive environment. We know it takes a special group of individuals to help our residents live their lives to the fullest, surrounded by love, kindness, and care. We believe happy employees ensure happy residents. With attractive benefits, hands‑on training, and opportunities for career advancement, we take great pride in recruiting people who embrace and embody our unique “culture of caring.”

Join our exceptional team at Carlton Senior Living as our Receptionist!

Why work with us:

• Anniversary Bonus
• Immediate Pay
• Fitness/Education Reimbursement
• Complimentary employee meals
• Holiday pay
• Sick/Vacation Time
• Medical, Dental, Vision… and more!

What we are hiring for:

Schedule:

Pay Range:

What You’ll Do:

• Serve as the “Director of First Impressions” by greeting visitors, residents, and families with warmth and professionalism while providing accurate information and direction.
• Answer and direct phone calls, monitor emergency systems, and respond promptly to resident and guest needs with a high level of customer service.
• Support administrative tasks such as maintaining resident records, handling mail, and coordinating with maintenance or other departments as needed.
• Assist the Sales and Activities teams by helping with event coordination, guest arrangements, and preparation of marketing materials.
• Maintain a clean and organized front desk area, present a professional appearance, and stay informed about community events to keep residents and guests engaged.
• Support safety protocols, emergency plans, and elopement prevention practices.
• Foster a warm, collaborative atmosphere with residents, families, and team members.

Qualifications:

• Must be at least eighteen (18) years or older, per Title 22 requirements
• Prior administrative experience preferred but not required – we will train the right candidate!
• Strong verbal and written communication skills with the ability to interact effectively with residents, families, and team members.
• Proficient in basic computer applications such as Microsoft Office, email, and scheduling systems.