Director of Field Operations

Socket.dev; Irving (TX); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life insurance

Volunteer day

PTO

401(k) plan

Job summary

Pinnacle Propane, LLC is seeking a Director of Field Operations to lead enterprise-wide process governance and continuous improvement across field operations and technical service. You will standardize controls and partner cross-functionally to improve accountability, service reliability, and performance.

This role requires field leadership, travel to service centers and customer sites, and collaboration with HSSE, Finance, IT, and HR to drive safety and efficiency across all territories.

Qualifications

• Bachelor's degree required or equivalent experience.
• Five or more years in field operations, technical service, or multi-site operations.
• Proven ability to standardize processes across dispersed teams.
• Strong knowledge of field service execution, workflow mapping, and problem solving.
• Excellent writing, facilitation, communication, and project management skills.
• Lean Six Sigma, ASQ, PMP, or similar experience/certification preferred.

Responsibilities

• Govern enterprise standards for field operations and technical service, including SOPs and work order management.
• Maintain process documentation, job aids, and training materials for consistent execution.
• Identify process variation and convert proven workflows into scalable standards.
• Monitor performance, backlog aging, service windows, and escalation resolution.
• Conduct audits, Gemba walks, and field observations to drive corrective actions.
• Facilitate cross-functional process design with Operations, Logistics, Finance, IT, HR, and leadership.

Skills

Field operations

Process governance

Cross-functional collaboration

Project management

Lean Six Sigma

Technical writing

Stakeholder management

Education

Bachelor's degree in Operations, Business, Engineering, Supply Chain, or related field

Job description

Pinnacle Propane, LLC, a leading provider in the propane industry, is on the hunt for a dynamic and driven Director of Field Operations to join our growing team. If you are passionate about building relationships, identifying new business opportunities, and driving growth, we want to hear from you!

Why Join Pinnacle Propane?

At Pinnacle Propane, we pride ourselves on delivering safety, reliability, and exceptional customer service. Our commitment to innovation and sustainability positions us as a trusted partner for residential, commercial, and industrial propane solutions. Join us in making a difference in our community by providing top‑notch propane services that power homes and businesses.

We value our employees and offer a comprehensive benefits package to support your well‑being and work-life balance. When you join our team, you'll enjoy:

• Great Benefits: Including medical, vision, and dental insurance, among others.
• Life Insurance: Financial protection for you and your family.
• Community Volunteering Day: A paid day off to give back to the community and make a difference.
• Paid Time Off: Generous PTO and company holidays to relax, recharge, and spend time with loved ones.
• Retirement Savings Plan: Employer contributions to help you save for the future.

Position Summary

The Director of Field Operations leads enterprise-wide process governance and continuous improvement across field operations and technical service, ensuring consistent, safe, and efficient execution across all territories and service centers.

This role standardizes operational controls, strengthens technical service execution, and partners cross‑functionally to improve accountability, service reliability, and performance.

Key Areas of Ownership

• Process governance, standard work, version control, and approval workflows
• Field operations and technical service standardization, training, controls, and adoption support
• Work assignment, queue accuracy, backlog aging, service windows, New Fill OTD support, and escalations
• Audits, Gemba walks, root cause analysis, corrective actions, KPIs, and continuous improvement

Key Areas of Responsibility

• Govern enterprise standards for field operations and technical service, including SOPs, SWIs, standard work, work order management, service windows, escalations, and related controls.
• Maintain process documentation, job aids, approval workflows, version control, training materials, and adoption tools that support consistent execution.
• Identify process variation, benchmark best practices, and convert proven workflows into scalable company standards.
• Monitor technical service performance, including work assignment, queue accuracy, backlog aging, service window compliance, New Fill OTD support, and escalation resolution.
• Conduct audits, Gemba walks, queue reviews, and field observations to validate compliance, identify gaps, and drive corrective action closure.
• Facilitate cross‑functional process design and improvement with Operations, Customer Care, Logistics, Asset Management, Procurement, HSSE, Finance, IT, HR, and leadership partners.
• Develop scorecards, analyze trends, apply structured problem‑solving, and recommend improvement priorities to improve safety, service reliability, productivity, and operational performance.

Qualifications

• Bachelor's degree in Operations, Business, Engineering, Supply Chain, or related field preferred; equivalent experience considered.
• Five or more years of experience in field operations, technical service, operational excellence, service scheduling, dispatch, or multi‑site operations.
• Proven ability to standardize processes across dispersed teams, including SOPs, SWIs, standard work, work order management, escalation protocols, and governance systems.
• Strong knowledge of field service execution, workflow mapping, work queue management, backlog aging, service windows, and structured problem‑solving.
• Strong technical writing, facilitation, communication, analytical, change management, and project management skills.
• Propane, energy, logistics, utilities, field services, Lean Six Sigma, ASQ, PMP, or similar operational excellence experience/certification preferred.

Key Performance Indicators

• HSSE performance indicators
• Work order aging, backlog performance, and priority management
• Reduction in operational and technical service process variation
• Fleet PM adherence
• Gas, non‑gas, and fixed asset inventory accuracy

Safety Responsibilities

This role ensures field operations and technical service processes support company safety expectations, regulatory requirements, and safe work practices. The position partners with HSSE and Operations leadership to identify risks, validate compliance, and support corrective actions.

Work Environment

This position operates in office and field environments and requires frequent travel to service centers, terminals, customer sites, and operational locations. The role requires collaboration with technicians, field leadership, operational leaders, executive leadership, and cross‑functional teams while managing enterprise initiatives and time‑sensitive technical service priorities.

Disclaimer

This job description outlines the general nature and level of work performed by employees assigned to this position. It is not an exhaustive list of all responsibilities, duties, or qualifications required. Responsibilities may be modified based on business needs and organizational requirements.

EEO Statement

Pinnacle Propane, LLC is dedicated to employing and maintaining a diverse team. We take pride in being an Equal Opportunity Employer, ensuring decisions are made irrespective of race, color, ethnicity, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran status, genetic information, or any other characteristics safeguarded by state or federal law.

Pinnacle Propane, LLC complies with the laws and regulations set forth in EEO is The Law poster.

Additionally, Pinnacle Propane is dedicated to providing reasonable accommodations for job applicants with disabilities. Should you require assistance or an accommodation during the application process due to a disability, kindly email [e-mail].

Pinnacle Propane strives to ensure its careers website is accessible to everyone, including individuals with disabilities. If you encounter any difficulties accessing Pinnacle Propane’s careers website, please reach out to us at [e-mail] so that we can offer the information or assistance you need through alternative methods and/or discuss a reasonable accommodation for the application process.