Director of Environmental Services (Director of Facilities)

Experience Senior Living LLC.; Naples (FL); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Full benefits package

401k with employer matching

Paid holidays

PTO (up to 20 days in first 3 years)

Job summary

Experience Senior Living LLC is seeking a Director of Environmental Services to lead facilities operations across the community, including maintenance, housekeeping, and services coordination. You will manage staff, oversee safety programs, and ensure resident-facing quality while aligning with ESL’s goals for efficiency and service excellence.

You will drive planning, budgeting and vendor oversight, ensuring compliance with regulatory standards and company policies, while maintaining a high

Qualifications

• High school diploma or GED required.
• 3–5 years of multi-family property management or building maintenance experience.
• Basic arithmetic for estimates and percentages.
• Strong performance management skills with clear documentation.
• Ability to use independent judgment to meet company goals.
• Basic computer skills and proficient with Microsoft Office.
• Familiar with maintenance tools and safety procedures (Lock Out/Tag Out, SDS).
• Must have valid driver’s license.
• Ability to operate and train others on maintenance equipment.
• Flexibility to work varied schedules including weekends/evenings/holidays.

Responsibilities

• Supervise maintenance, housekeeping, laundry and janitorial staff including scheduling and performance reviews.
• Implement programs to maximize revenue, control expenses and improve customer satisfaction.
• Manage all maintenance needs of the community to support ESL’s goals.
• Oversee work orders via the TELS system and ensure issue resolution.
• Oversee turnover of apartment homes and preventive maintenance programs.
• Assist in developing the annual maintenance operating budget and monitor expenditures.
• Purchase parts, chemicals, and paint per national account requirements.
• Inspect grounds, buildings, and apartments to ensure full functionality and compliance with standards.
• Ensure policies and procedures are implemented and contracts are managed.
• Negotiate with external vendors and monitor contract terms with Executive Director.
• Ensure compliance with federal, state, and local laws including Fair Housing.

Skills

Performance management

Independent judgment

Basic computer skills

Microsoft Office

Communication skills

Training others

Physical stamina

Carpet/upholstery care

Education

High school diploma or GED

Tools

Microsoft Office

Job description

The Experience Senior Living Team is comprised of dynamic professionals that are fueled by their passion to empower people as they grow older to live life to the fullest. They are creators, architects, nurses, researchers, programmers, marketers, facilitators, developers, investors, and caregivers, all focused on making a positive impact on the lives of residents, their families and team members.

We are looking for a Director of Environmental Services (Director of Facilities) to join our amazing team!

Responsibilities:

• Responsibly manages and supervises all maintenance, housekeeping, laundry, and janitorial personnel including scheduling, assignment, direction, performance review (including input on pay adjustments), hiring and discipline consistent with Company policy.
• Implements and monitors programs to maximize revenue, control expense, and improve customer satisfaction.
• Manages all of the maintenance needs of assigned community to ensure the physical condition of the community and contribute to ESL’s annual business goals.
• Manages all customer service requests using the TELS work order system; including prioritization and delegation to assigned staff. Maintain company customer service standards. Follow through to ensure issue is resolved.
• Manages the apartment home turnover and preventative maintenance programs to maximize the value to the community. Assesses the value of damage to the apartment homes that is charged to departing resident.
• Assists in the development of the annual maintenance operating budget and manages department expenditures within approved budget.
• Purchases parts, chemicals, and paint according to our requirements for national account spending.
• Inspects grounds, buildings and apartment homes on a regular basis to ensure that all physical aspects of the community are fully functional at all times.
• Inspects and monitors community and apartment homes to ensure housekeeping, janitorial and laundry employees are meeting company standards.
• Implements, or directs the implementation, of all applicable ESL policies and procedures. Ensures compliance as needed.
• Negotiates with external maintenance vendors and suppliers as needed. Monitors and enforces contract terms via communication with the Executive Director.
• Ensures compliance with all federal, state and local laws, specifically Fair Housing regulations.

• May drive company vehicle from community (only if required by community).
• May perform other duties as needed and/or assigned.
• May perform other duties as assigned or requested.

• High school diploma or general education degree (GED) required.
• Three (3) to five (5) years of multi-family property management or other building maintenance experience performing the duties of Maintenance Technician or Maintenance Director.
• Ability to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication, and division in order to do basic calculations and analysis such as estimating, determining averages and percentages, and totals.
• Solid performance management skills, including the ability to communicate performance expectations, document performance conversations, coach and document performance issues and complete performance management expectations as guided by the company.
• Demonstrated ability to use independent judgment and discretion to make decisions designed to achieve company expectations and goals for the community.
• Basic computer skills, ability to using Microsoft Office and ability to operate standard office equipment.
• Ability to frequently use general maintenance tools, supplies and equipment such as, but not limited to, hand tools, pressure washers, blowers, paint equipment, extractors, pool chemicals, ice removal equipment, ladders, landscaping equipment, sandblasters and safety equipment and ability to train others in their safe and appropriate use.
• Ability to frequently transport up to 60 pounds variable distances, the mobility and flexibility to use required equipment and to access and work in confined spaces or at heights in excess of 8-9 feet.
• Familiar with all types of surfaces and respective cleaners.
• Experience in carpet cleaning (all types) and upholstery cleaning.
• Understands Lock Out/Tag Out procedures.
• Understands SDS Sheets.

• Must possess valid driver’s license.

• Connect and help residents transition from home to community through thoughtful engagement at every level of interaction
• Ability to work varied schedules to include weekends, evenings, and holidays.

We offer a full benefits package that includes medical, dental, vision, STD/LTD, life and voluntary life, 401k with employer matching, paid holidays, and up to 20 days PTO in the first three years.

Background Screening Requirement

Employment is contingent upon successful completion of background screening in accordance with Florida law and company policy. Certain positions may require fingerprinting and Level 1 or Level 2 background screening. Applicants can review Florida care provider background screening requirements here: https://info.flclearinghouse.com