Director of Emergency Services - Rescue Shelter

Light Of Life Rescue Mission; Pittsburgh (Allegheny County); On-site; USD 70,000 - 105,000; Full time

Job summary

Light of Life Rescue Mission in Pittsburgh seeks a Director of Emergency Services to oversee the Men's Shelter, Women's Shelter, and Outreach. This leader will implement strategies, ensure safety, and uphold the organization’s Christian values while building a cohesive team.

The role requires a Bachelor's degree in social services and at least five years managing large teams and facilities, including HMIS experience.

Qualifications

• Bachelor's degree in social services or related field.
• 5 years relevant experience managing large teams and facility operations.
• Knowledge of drug and alcohol, mental illness, homelessness and poverty issues, 12-Step/recovery strongly desired.
• Expertise in clinical treatment setting working with clients with dual diagnoses.
• HMIS experience and knowledge preferred.

Responsibilities

• Represent senior leadership in implementing organizational strategies across the shelters and outreach.
• Lead department goals and ensure consistent shelter protocol execution.
• Foster trust and collaboration within shelters and across departments.
• Collaborate with the Director of Longterm Programs to ensure smooth client transitions along the continuum of care.
• Oversee the quality of internal reports and case notes to meet regulations and grant requirements.
• Represent Shelter Services in public forums on homeless policies and advocacy.
• Provide crisis intervention support while mentoring and coaching staff.
• Analyze data to inform decisions and resource allocation.
• Participate in the ministry by sharing the Gospel and walking with clients.
• Adhere to the organization’s faith statement, values, and principles.

Education

Bachelor's degree in social services, human services, or a similarly relevant field

Job description

Since 1952, Light of Life Rescue Mission has been a safe refuge for homeless and hurting people in the Pittsburgh area. Our organization recently completed two major building projects and continues to grow in expanded services to serve the community.

The Director of Emergency Services oversees a Men's Shelter, Women's Shelter, and Outreach group that are integrated within a single facility. This leader administers care with Christian love, understanding, and compassion according to organizational core values. The Director is accountable to attain strategic outcomes while building a cohesive team.

PRIMARY RESPONSIBILITIES

1. Represent senior leadership in implementing organizational strategies throughout the men's shelter, women's shelter, and outreach departments.
2. Lead the formation of department goals and the consistent execution of shelter protocols.
3. Instill a culture of trust and collaboration with the shelter and among other departments.
4. Work closely with the Director of Longterm Programs to enable smooth client transitions within Light of Life's continuum of care.
5. Oversee the quality of internal reports and case notes in compliance with regulations and grant requirements.
6. Represent Light of Life's Shelter Services within various public forums for homeless policies and advocacy.
7. Serve as a resource for guest crisis intervention while mentoring and coaching staff.
8. Analyze data for decision-making and allocation of resources.

Due to the interface with the clients, all jobs at Light of Life require employees to:

• Participate in the ministry of Light of Life Rescue Mission and walk alongside clients sharing the Gospel of Jesus Christ with them through actions and words.
• Resolve all issues in ways that promote the principles of Light of Life while following the processes described in the Light of Life staff handbook.
• Practice Christlike stewardship of all resources.
• Subscribe to and embrace Light of Life's Statement of Faith, Values, and Principles.

EDUCATION, LICENSURE, AND EXPERIENCE:

• Bachelor's degree in social services, human services, or a similarly relevant field.
• 5 years relevant experience managing large teams and facility operations
• Knowledge of drug and alcohol, mental illness, homelessness and poverty issues, 12-Step/recovery strongly desired.
• Expertise in clinical treatment setting working with clients with dual diagnoses.
• HMIS experience and knowledge preferred

Light of Life is committed to maintaining a drug-free community. Due to the nature of our ministry serving some who struggle with issues of addiction or drug abuse, our staff may not use or consume controlled substances like marijuana, even when prescribed by a physician.