Director of Digital Commerce

Parr-; Hillsboro (OR); On-site; USD 151,000 - 179,000; Full time

Benefits offered by this job

2 weeks vacation

Medical plan

Dental plan

Vision plan

Employee Assistance Program

Flexible Spending Account

Footwear subsidy

401(k) with company match

Profit sharing

Tuition reimbursement

Referral bonus

Job summary

PARR is seeking a Director of Digital Commerce to lead and scale its digital channel across retail and building materials operations. You will own strategy, execution, and continuous improvement to deliver a seamless customer experience, profitable growth, and operational efficiency.

The role partners with Operations, Purchasing, IT, Sales, Marketing, Finance, and Branch Leadership to integrate online research, pricing, inventory visibility, ordering, delivery, and will-call pickup.

Qualifications

• Bachelor’s degree in business, Marketing, Digital Commerce, Supply Chain, Technology, or related field required.

Responsibilities

• Develop and execute the long-term digital commerce strategy and operating plan.
• Own digital channel performance including revenue, profitability, and customer adoption.
• Expand digital capabilities across locations, product categories, and customer segments.
• Deliver a seamless omnichannel customer experience across web, mobile, branch, and sales.
• Manage online content, pricing, promotions, and margins with cross-functional teams.
• Partner with IT and vendors to manage the digital platform, integrations, and cybersecurity.

Skills

Digital strategy

Leadership

Analytics

Customer experience

Digital marketing

Budgeting/Forecasting

Education

Bachelor’s degree in business or related field

Tools

ERP

CRM

Inventory management systems

Job description

PARR is the total source for homebuilding supplies, solutions, and services. We focus on supplying building materials and solutions to professional home builders of all sizes including custom builders, large production builders, and multifamily builders. Our customers and community members know that they can rely on us for Legendary Service and quality products.Pay: $151,206-$179,207 annuallyThe Director of Digital Commerce develops, launches and scales PARR’s digital commerce business across retail and building materials operations. As the business owner of the digital channel, this role leads strategy, execution, and continuous improvement to deliver a seamless customer experience, profitable growth, and operational efficiency.The position partners with Operations, Purchasing, IT, Sales, Marketing, Finance, and Branch Leadership to integrate online research, pricing, inventory visibility, ordering, delivery, and will-call pickup across customer touchpoints.Duties and ResponsibilitiesStrategy & Business LeadershipDevelop and execute the long-term digital commerce strategy, annual operating plan, budget, forecasts, and investment recommendations.Own digital channel performance, including revenue, profitability, customer adoption, fulfillment, inventory accuracy, and customer experience.Expand digital capabilities across locations, product categories, and customer segments and build the team needed to support growth.Monitor market trends and recommend solutions that advance business objectives.Customer Experience & GrowthDeliver a consistent omnichannel experience across web, mobile, branch, and sales interactions.Improve customer acquisition, conversion, repeat purchasing, retention, and adoption of digital purchasing tools.Partner with Marketing and Sales on SEO, email, digital campaigns, customer engagement, and alignment with field-sales efforts.Establish online customer-service standards and use feedback and analytics to drive improvements.Merchandising, Operations & TechnologyPartner with Purchasing and Category Management to maintain accurate online assortments, product content, pricing, promotions, and margins.Create consistent order-processing, delivery, will-call, and customer-communication standards across locations.Monitor order accuracy, fulfillment speed, inventory availability, and customer satisfaction.Partner with IT and vendors to manage the digital platform, integrations, enhancements, cybersecurity, payment security, data privacy, and technology roadmap.Drive integration between the digital commerce platform, ERP, CRM, inventory systems, and customer systems.Analytics & PerformanceEstablish dashboards and reporting for online revenue, conversion, customer acquisition, repeat purchases, average order value, inventory accuracy, fulfillment, and customer satisfaction.Use customer, category, and channel data to prioritize improvements and communicate business results to leadership.QualificationsBachelor’s degree in business, Marketing, Digital Commerce, Supply Chain, Technology, or related field required.7+ years of increasingly responsible experience in digital commerce, retail operations, or related leadership roles.Experience leading a digital commerce platform with significant revenue responsibility.Experience with ERP, CRM, inventory management, and digital commerce technologies.Strong understanding of digital marketing, merchandising, analytics, and customer experience.Experience managing budgets, forecasts, and business performance metrics.Building materials, construction supply, industrial distribution, or retail experience preferred.Class C driver’s license and must have and maintain a good driving record requiredLeadership CompetenciesStrong strategic and operational leadership capabilities.Ability to influence and collaborate across multiple departments.Exceptional business acumen with a strong customer focus.Strong problem-solving and decision-making abilities.Ability to communicate effectively with executive leadership, branch teams, vendors, and customers.Demonstrated ability to lead change and drive organizational adoptions.Commitment to PARR’s Mission, Vision and FACE ValuesWorking ConditionsPrimarily office-based with regular travel to PARR location. Frequent interaction with branch operations, sales teams, and support departments. Occasional overnight travel may be required. Flexibility to support critical digital commerce launches and system implementations when necessary.Physical RequirementsAbility to sit and/or stand for extended periods of timeAbility to work indoors in a normal office environment for an entire dayMust be able to grasp, talk, hear, and operate a computer and keyboardMust be able to drive a vehicle when necessaryBoth local and overnight travel may be requiredDirect ReportsTBDMGR06We know that without great people, we can't be a great company. Voted as one of the \"Top Places to Work\" by the Oregonian for the 3rd year in a row, we offer industry-leading benefits:Everyone starts earning 2 weeks of vacation per year on day 1, and gains an additional day every year worked up to 4 weeks offEmployee paid sick days7 holidaysStandard medical plan with a very low $1,000 deductibleDental, Vision, EAP (Employee Assistance Program)Massage, Chiropractic and Acupuncture coverageFSA (Flexible Spending Account) and Childcare pretax spending programsFootwear subsidy through boot vendor after 90 days of employmentUp to 50% match on the first 6% you contribute to your 401(k) after 1 year of employment and fully vested at the end of your 3rd yearIn addition to the 401(k) match, there a 3% profit share contribution to the 401(k), with Board approvalTuition reimbursement (up to $2,500/year)Annual profit sharing (every full time employee who worked the full year earned a minimum of $525 for the 2024 year)$1,000 referral bonusPARR Promotes!We have a transparent pay structure, and love to promote from within. Our current CEO started with the company as a driver and by being open to change and a self-starter he climbed the ranks to the role he has today. There are many members of our management team who started their careers in our entry-level positions. If you're willing to work hard, there's no reason you won't earn regular merit increases and promotions. There is A LOT of opportunity - PARR is growing fast!We value our employees like family and are constantly working to provide a safe place to work for our employees. Most of our locations are not open past 5 and all our locations are closed on Sundays.Our company mission is Legendary Service through Teamwork, and we take that seriously. When you join our team, you're joining a family owned company that's been in business for 90 years, with a well-established reputation as a leader within the building material supply industry in the United States.