Director of Digital Café Experience & Frontline Tools

Capital One; Richmond (VA); On-site; USD 210,000 - 239,000; Full time

Job summary

Capital One is seeking a Director of Product Management to lead the digital product strategy for the Café experience, shaping how millions discover, engage with, and experience Capital One across physical and digital spaces. This leader will manage a team of five to seven Product and Project Managers and partner with Design, Technology, Analytics, Marketing, Retail, and Operations to deliver value.

The role requires strong business judgment, technical fluency, and exceptional people leadership,

Qualifications

• Bachelor's degree required.
• Minimum 5 years in Product Management.
• Minimum 3 years in people management.

Responsibilities

• Set the product vision and strategy for the Café experience.
• Define and lead the multi-year digital product strategy.
• Translate opportunities into a clear product roadmap and investment strategy.
• Establish measurable outcomes using data and customer insights.
• Lead a team of PMs/PMs and collaborate with Design, Technology, Analytics, Marketing and Retail.

Skills

Product management

People management

Leadership

Stakeholder management

Strategic thinking

Communication

Technical fluency

Education

Bachelor's degree

MBA

Job description

Capital One is seeking a Director of Product Management to lead the digital product strategy for the Café experience, shaping how millions discover, engage with, and experience Capital One across physical and digital spaces. This leader will manage a team of five to seven Product and Project Managers and partner with Design, Technology, Analytics, Marketing, Retail, and Operations to deliver value.

The role requires strong business judgment, technical fluency, and exceptional people leadership,