Director of Customer Success

Pixalate; New York (NY); À distance; USD 180 000 - 230 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision insurance

100% employee premiums covered (family

Generous parental leave

Unlimited PTO

401(k)

Employee referral bonus program

Monthly internet reimbursement

Remote-first work model

Travel opportunities

Annual team events

Résumé du poste

Pixalate is seeking a dynamic Director of Customer Success to advise executive leadership on growth and retention strategies, lead and develop the CS team, and nurture key client relationships across the programmatic ecosystem.

You will guide customers toward business goals, monitor engagement metrics, and collaborate with Sales/Marketing on upsell opportunities. This role emphasizes data-driven decision making and industry expertise.

Qualifications

• 4+ years in client-facing customer success, technical account management, or technical sales within ad tech.
• Experience shaping strategies to drive engagement, growth and retention.
• Track record of owning a book of business and meeting retention and revenue goals.
• Deep IVT and viewability understanding in digital advertising.
• Expert knowledge of programmatic digital advertising and translating requests to technical teams.
• Strong understanding of display, video, mobile, OTT/CTV channels.

Responsabilités

• Partner with the executive team to set strategy for customer engagement, growth, and retention.
• Own key client relationships across the Pixalate roster including SSPs, DSPs, exchanges, agencies, publishers.
• Guide customers toward business goals and address concerns on ad fraud prevention and privacy.
• Use data-driven metrics to monitor engagement, KPIs, and account health.
• Stay ahead of industry developments and standards.
• Collaborate with Sales and Marketing on upsell and cross-sell opportunities.

Description du poste

We are looking for a dynamic, data-driven, and charismatic Director of Customer Success to join our team. The successful candidate will advise executive leadership on strategies to grow and retain Pixalate's customers and partners, and will lead and develop the Customer Success team. This person will also build and maintain active relationships with key clients through regular and consistent engagement, bringing deep market knowledge and programmatic expertise to every conversation.

Employment Type: Full-Time

Location: New York, NY

About The Role

We are looking for a dynamic, data-driven, and charismatic Director of Customer Success to join our team. The successful candidate will advise executive leadership on strategies to grow and retain Pixalate's customers and partners, and will lead and develop the Customer Success team. This person will also build and maintain active relationships with key clients through regular and consistent engagement, bringing deep market knowledge and programmatic expertise to every conversation.

Responsibilities

• Partner with the executive team to set strategy that drives customer engagement, growth, and retention, with a focus on churn reduction and client advocacy.
• Own and manage key client relationships across Pixalate's client roster, particularly those in the programmatic ecosystem such as major sell-side platforms ("SSPs"), demand-side platforms ("DSPs"), ad exchanges, agencies, and publishers.
• Guide customers toward their business goals and address their concerns about ad fraud prevention and privacy compliance.
• Use a data-driven approach to monitor customer engagement metrics, team KPIs, and account health, identifying risk and taking decisive next steps.
• Stay ahead of the competitive landscape, new industry developments, and standards.
• Collaborate with Sales and Marketing to build and optimize strategies for upsell and cross-sell opportunities.

Qualifications

• BA/BS degree in a technical, business, or related field (or equivalent experience)
• 4+ years of experience in client-facing customer success, technical account management, and/or technical sales roles at SSPs, DSPs, exchanges, advertisers, agencies, publishers, ad networks, or other digital advertising technology vendors
• Advanced experience creating strategies, guidelines, and objectives that drive customer engagement, growth, and retention
• A proven record of owning a book of business and consistently meeting retention, growth, and revenue goals.
• Deep understanding of Invalid Traffic (IVT) and viewability in digital advertising
• Expert knowledge of programmatic digital advertising, enough to translate client requests for Pixalate's technical teams and provide strategic client guidance
• Strong grasp of the differences and similarities among digital advertising channels (e.g., desktop, mobile web, in-app mobile, and OTT/CTV across display, video, and native advertising)
• Ability to translate insights from Pixalate's product suite into ROI-focused, operational client recommendations
• Expert communication skills and the ability to hold C-level customer conversations that drive business opportunities
• Understanding of digital media terminology and ad operations tools and practices (e.g., campaign optimization, JavaScript, tagging, cookies, macros, and platforms)

Benefits

Health & Wellbeing

• Medical, dental, and vision insurance, with 100% of employee premiums covered by Pixalate and 50% for dependents
• Generous parental leave and maternity leave
• Unlimited PTO

Financial

• 401(k)
• Employee referral bonus program
• Monthly internet reimbursement

Work Style

• Remote-first, working from the DC or NY metro area
• Casual, flexible work environment
• Annual team events
• Clear path to senior leadership as Pixalate's team grows
• International and domestic travel

Pixalate is an online trust and safety platform that protects businesses, consumers and children from deceptive, fraudulent and non-compliant mobile, CTV apps and websites.

Our software and data have been used to unearth multiple high profile criminal and illegal surveillance cases including:

• Gizmodo: An iCloud Feature Is Enabling a $65 Million Scam, New Research Says
• Adweek: A 7-Figure Ad Fraud Scheme Running on Roku Underlines Murkiness of CTV
• Washington Post: Your kids’ apps are spying on them
• Pro Publica: Porn, Piracy, Fraud: What Lurks Inside Google’s Black Box Ad Empire
• ABC7 News: The State of Children's Privacy Online
• NBC News: How many apps are tracking your children

Our team of lawyers, data scientists, engineers, economists and researchers span globally with presence in California, New York, Washington DC , London and Singapore.