Director of Customer Operations & Enablement

Plaid; San Francisco (CA); On-site; USD 127,680 - 270,000; Full time

Benefits offered by this job

Comprehensive benefit plan

Medical, dental, and vision insurance

401(k) plan

Job summary

Plaid in San Francisco is seeking a Customer Operations Leader to own strategy and execution of all global ops initiatives. This director-level role requires experience in scaling operations, managing customer experience engineering, and technical enablement.

The ideal candidate has 8+ years in customer operations or product operations management. You'll lead a team, drive efficiency with AI, and improve customer self-servicing programs. Compensation ranges from $127,680 to $270,000, reflecting responsibilities and experience.

Qualifications

• 8+ years in customer operations, support operations or product operations in a leadership role.
• Strong program management skills across complex, cross-functional initiatives.
• Excellent change management skills from frontline detail to executive narrative.

Responsibilities

• Own strategy and execution of all global ops initiatives as a director.
• Hire, develop, and lead a high-performing customer operations team.
• Establish and monitor key customer ops metrics to ensure accountability.

Skills

Customer operations experience

Strong program management skills

Excellent communication skills

AI and tooling efficiency

Job description

Plaid in San Francisco is seeking a Customer Operations Leader to own strategy and execution of all global ops initiatives. This director-level role requires experience in scaling operations, managing customer experience engineering, and technical enablement.

The ideal candidate has 8+ years in customer operations or product operations management. You'll lead a team, drive efficiency with AI, and improve customer self-servicing programs. Compensation ranges from $127,680 to $270,000, reflecting responsibilities and experience.