Director of CRM Sales Manufacturing

ServiceNow; New Jersey; On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Generous family leave

Matched donations

Annual learning stipends

Flexible PTO

Competitive retirement plan

Paid volunteer time

Job summary

ServiceNow in New Jersey is seeking a Senior Sales Leader to build and manage a direct Sales Executive team, driving rapid new business growth. You will define regional strategy, align with Sales Operations, and lead territory planning to win in a competitive landscape.

You will recruit, coach, and mentor top performers, own territories and quotas, and report forecasts and pipeline to the executive team. Strong C-level engagement and partner relationships are essential.

Qualifications

• Experience leading direct sales teams with a proven track record of meeting or exceeding quotas.
• Strong ability to develop and execute regional GTM strategies in collaboration with Sales Operations.
• Excellent communication and negotiation skills with C-suite stakeholders.

Responsibilities

• Build a team of direct Sales Executives to drive rapid new business sales growth in the region
• Build and drive sales strategy for the region in conjunction with Sales Operations to effectively Go-To-Market including understanding the competitive landscape, presence and strength within the region
• Actively engage in territory planning, relationship development and opportunity development and driving revenue by supporting and assisting Field Sales Teams in closing opportunities
• Recruit, coach and mentor team members to drive excellence
• Development of territories and quota for the sales team and effectively communicate to set performance expectations within the team
• Manage and report accurate forecast and pipeline to the business
• Achievement of annual sales goals on a quarterly and annual basis is required
• Engage and align effectively in C-level meetings in order to properly understand customer business requirements
• Build effective working relationships with Solution Consulting, Business Units, Professional Services, Marketing, our Partner community and the ServiceNow executive team
• Retain and grow existing customer base with regular non-sales customer engagement activities to deliver an excellent customer experience

Skills

Sales leadership

Territory planning

C-level engagement

Forecasting

CRM proficiency

Education

Bachelor's degree

Tools

Salesforce CRM

Job description

• Build a team of direct Sales Executives to drive rapid new business sales growth in the region
• Build and drive sales strategy for the region in conjunction with Sales Operations to effectively Go-To-Market including understanding the competitive landscape, presence and strength within the region
• Actively engage in territory planning, relationship development and opportunity development and driving revenue by supporting and assisting Field Sales Teams in closing opportunities
• Recruit, coach and mentor team members to drive excellence
• Development of territories and quota for the sales team and effectively communicate to set performance expectations within the team
• Manage and report accurate forecast and pipeline to the business
• Achievement of annual sales goals on a quarterly and annual basis is required
• Engage and align effectively in C-level meetings in order to properly understand customer business requirements
• Build effective working relationships with Solution Consulting, Business Units, Professional Services, Marketing, our Partner community and the ServiceNow executive team
• Retain and grow existing customer base with regular non-sales customer engagement activities to deliver an excellent customer experience

Benefits

• Generous family leave
• Matched donations
• Annual learning stipends
• Flexible PTO
• Competitive retirement plan
• Paid volunteer time

Demonstrates strong business and financial acumenStrong strategic thinking including analytical and financial planning skills to meet and exceed quotas and goalsStrong success in recruiting, coaching and managing an exceptional sales teamBuilt self-motivated sales teams that embrace a culture of collaboration, enthusiasm, and overachievementOwnership of accurate CRM reports including current and future quarterly forecasts and opportunity inspectionExperience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industryExperienced in driving sales process and drive effective working relationships with Sales OperationsAbility to adapt and work effectively within a rapidly changing and growing environmentOwnership of driving successful pipeline generation activities developed by marketing or the partner communityAbility to build long term strategic and senior level relationshipsAbility to understand the ‘bigger picture’ and business drivers around ITProven partner relationships and networks, and ability to grow the impact of revenue streams and territory development through the partner ecosystemChampions and promotes top performers, constantly develops and coaches the team and themselves, and topgrades appropriatelyExtensive track record of new business sales success including presentation and negotiation skills within industry and at C Level