Director of Commercial Lines Operations (Remote)

Insurance Office of America; Reading (Berks County); On-site; USD 125,000 - 150,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Paid time off

Career growth

Culture & balance

Community service

Team environment

Job summary

Insurance Office of America is seeking a Director/VP, Commercial Lines to lead nationwide Commercial Property & Casualty operations. This role partners with Divisional and Regional Leadership to optimize workflows, drive standardization, and support strategic initiatives across the agency.

The position emphasizes M&A integration, workforce planning, and exceptional client service while advancing IOA’s performance goals.

Qualifications

• Active Property & Casualty license required.
• CPCU and/or CIC designation (or equivalent).
• 5–7+ years of Commercial Lines operational leadership experience within a large insurance brokerage or agency.
• Strong expertise in Commercial P&C agency operations, workflows, servicing models, and process optimization.
• Demonstrated experience with workflow standardization, operational excellence, and continuous improvement initiatives.
• Experience conducting root cause analysis and implementing sustainable process improvements.
• Strong workforce planning, capacity modeling, and resource management experience.
• Experience supporting mergers, acquisitions, and operational integration initiatives.
• Applied EPIC experience strongly preferred.
• Excellent communication, stakeholder management, and change leadership skills.
• Proven ability to influence leaders and drive results in a highly matrixed organization.
• Strong analytical, strategic thinking, and problem-solving capabilities.

Responsibilities

• Develop and execute strategic initiatives to strengthen Commercial Lines operations, service delivery, and performance.
• Identify operational challenges and implement scalable solutions to improve efficiency and client outcomes.
• Establish and promote standardized Commercial Lines workflows, procedures, and best practices.
• Lead process improvement initiatives to increase productivity and reduce variation.
• Perform root cause analysis and implement corrective actions for sustainable improvements.
• Analyze staffing models and workload to develop capacity plans supporting growth.
• Coordinate with Managed Services to ensure resource utilization aligns with goals.
• Serve as a national Commercial P&C subject matter expert advising on operations, systems, and best practices.
• Support merger and acquisition initiatives through operational assessments and integration planning.
• Collaborate with producers, operations, and leadership to drive engagement and implementation of strategic initiatives.
• Promote EPIC utilization and optimization of reporting tools and technology.

Skills

P&C license

CPCU/CIC

Commercial Lines leadership

Workflow standardization

Root cause analysis

Workforce planning

M&A experience

EPIC experience

Communication skills

Leadership influence

Analytical thinking

Job description

Insurance Office of America is seeking a Director/VP, Commercial Lines to lead nationwide Commercial Property & Casualty operations. This role partners with Divisional and Regional Leadership to optimize workflows, drive standardization, and support strategic initiatives across the agency.

The position emphasizes M&A integration, workforce planning, and exceptional client service while advancing IOA’s performance goals.