Director of Clinical Services - RN

otterbein; West Liberty (OH); On-site; USD 120,000 - 160,000; Full time

Job summary

Otterbein Universal Hospice is seeking a Director of Clinical Services to lead the interdisciplinary hospice team and ensure top-notch patient care. The role focuses on coordinating nursing, social work, chaplain, and volunteer services while maintaining Medicare and state standards.

Ideal candidates will have hospice leadership experience in home health and facility settings, drive quality improvement, and partner with the Executive Director to uphold exceptional outcomes and a strong workplace

Qualifications

• Hospice leadership experience in home care and nursing facility care is a must.

Responsibilities

• Facilitate Interdisciplinary Team (IDT) meetings and coordinate patient care.
• Oversee QA and performance improvement initiatives.
• Lead infection prevention and safety programs.
• Support staff development and engagement.
• Ensure compliance with Medicare Conditions of Participation and state regulations.
• Coordinate clinical staff supervision and evaluation.
• Manage clinical records and program policy development.

Skills

Leadership

IDT facilitation

Quality improvement

Regulatory compliance

Job description

Overview:

Due to continued agency growth, Otterbein Universal Hospice is excited to add a Director of Clinical Services to our leadership team. This newly created position offers an opportunity to join a thriving organization recognized for clinical excellence, compassionate care, and an outstanding workplace culture. As a CMS 5-Star rated organization, we are proud of the quality outcomes we achieve and the supportive, collaborative environment we have built for our employees. This position supports central Ohio markets including Logan, Champaign, Auglaize, Union, Franklin and Licking counties and is ideal for a passionate Registered Nurse looking to make an impact in a growing organization. Hospice leadership experience in home care and nursing facility care is a must.

The Director of Clinical Services works closely with the Executive Director to lead and coordinate the interdisciplinary hospice team, including nursing, social work, chaplain, and volunteer services. This role is responsible for ensuring exceptional patient care while maintaining compliance with Medicare Conditions of Participation, state regulations, and organizational standards. Key responsibilities include facilitating Interdisciplinary Team (IDT) meetings, leading quality assurance and performance improvement initiatives, overseeing infection prevention and safety programs, supporting staff development and engagement, and collaborating with the Executive Director to ensure operational excellence.

Hospice is more than a service. It is a philosophy of care centered on comfort, dignity, and quality of life for individuals facing life-limiting illnesses, as well as support for their families and caregivers. At Otterbein Universal Hospice, our dedicated team provides compassionate, personalized care wherever patients call home. We help patients and families navigate life's journey with peace, comfort, and expert clinical support. If you are seeking an opportunity to grow your career while helping shape the future of hospice care, we invite you to join our team.

Shift: Full-Time 8a-5p

Planning, Organizing & Implementation

• Provides direction, supervision and consultation to the clinical staff.
• Clinically manages and oversees patient care by coordinating patient assignments, patient care services, and referrals
• Ensures patient needs are continually assessed and that individualized plans of care are developed, implemented and updated appropriately
• Serves as a resource to all agency personnel regarding clinical and operational activies
• Oversees the provision of clinical care including nursing, home health aide, medical social work and therapy services consistent with stands of practice, agency policies, Medicare/Medicaid guidelines and state licensure laws.
• Develops written goals, objectives and activities for the delivery of home health services.
• Participates in program planning including identifying new service areas and evaluating the effectiveness of clinical programs.
• Works with clinical staff to assist with complex patient care issues and adjustments to patient care plans as needed.
• Collaborates with clinicians and physicians to assess patient situations, coordinate care and support appropriate referrals.
• Ensures each patient receives quality care consistent with agency policies and regulatory guidelines.
• Utilizes clinical knowledge and skills to oversee the provision of patient care consistent with the mission of Otterbein Home Health.
• Participates in Quality Assessment and Performance Improvement (QAPI) activities and Outcomes Based Quality Indicator (OBQI) initiatives.
• Develops and maintains clinical policy and procedure manuals.
• Oversees proper maintenance and review of clinical records.
• Oversees the planning and evaluation of infection control and safety programs.
• In the absence of the Administrator, may assume responsibilities of the Administrator as authorized.

Human Resource Management

• Assists with recruiting, hiring and managing home health employees and contract personnel.
• Works with the Administrator to determine staffing patterns that promote effective utilization of personnel.
• Identifies staff development needs and promotes continuing education and in-service training opportunities.
• Conducts employee performance evaluations following the probationary period and annually thereafter.
• Ensures accurate and timely completion of payroll reports, time sheets, incident reports and required personnel documentation.
• Communicates patient care concerns, staffing challenges or personnel issues to the Administrator in a timely manner.
• Ensures home health nurses, aides and contracted personnel receive appropriate supervision.
• Ensures services are coordinated and available through Home Health Care RNs 24 hours a day, 7 days per week.
• Maintains appropriate levels of medical supplies necessary for patient care.
• Provides supervision and coordination of therapy services and ensures peer supervision when approp