Director of Clinical Services

American Mercy Home Care; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

CommonSpirit Health at Home in Ohio seeks an experienced nursing leader to oversee clinical services. You will champion mission adherence, ensure compliant documentation, and drive quality patient care with a focus on outcomes.

Responsibilities include maintaining regulatory compliance, supervising clinical staff, and ensuring timely EMR workflows and performance improvement initiatives. Extensive home care experience and an active RN license are required.

Qualifications

• Current RN license (BSN preferred) with good standing.
• CPR or BLS certification (current).
• Three years of management experience required.
• Two years of home care or hospice experience required; one year in hospital nursing preferred.

Responsibilities

• Champion CHI Health at Home and CommonSpirit Health's mission, values, strategic goals, and high standards of customer service.
• Uphold the Corporate Compliance Program.
• Provide prompt and professional assistance to office and clinical staff.
• Direct the accurate, complete, and timely provision of quality patient care and services, ensuring individualized patient plans of care are appropriate and in compliance with all regulatory, operational, and financial requirements.
• Assure the accuracy, completeness, and timeliness of all clinical records, meeting regulatory, operational, and financial requirements.
• Guarantee that all HCHB clinical workflow for both the Director of Clinical Services (DCS) and Manager of Clinical Services (MCS) is completed and current by the end of each business day.
• Monitor clinical outcome results, develop, and implement plans for continuous improvement.
• Monitor and evaluate clinical performance measures, including productivity standards, documentation completion standards, and patient care management, developing and implementing action plans based on results.
• Ensure ongoing development of clinical employee knowledge and appropriate completion of OASIS, physician orders, and other clinical documentation tools.
• Ensure accurate, complete, and timely communication of regulatory, operational, and financial information to clinical and applicable office associates.
• Establish and manage an 'expectation of excellence,' maximizing direct reports' contributions through goal alignment, coaching, mentoring, and feedback.
• Ensure appropriate staffing levels, promote staff competency, and monitor nursing, intake, and dietitian productivity.
• Provide education and training in support of career goals and organizational objectives, promoting morale and teamwork.
• Actively participate in branch activities such as strategic planning, Professional Advisory Group meetings, budget development, and financial performance analysis.

Job description

Where You'll Work

CommonSpirit Health at Home is part of an expansive health care network that is committed to providing better patient care, with better outcomes, where it is best received, at home. As a faith-based organization, we are committed to finding new ways to improve the health of our patients and their families and the health of the communities we serve. Rooted in humankindness, our ministry is at the heart of everything we do and can be seen in every patient we touch.

Job Summary and Responsibilities

• Mission & Values Adherence: Champion CHI Health at Home and CommonSpirit Health's mission, values, strategic goals, and high standards of customer service.
• Ethical Conduct & Compliance: Uphold the Corporate Compliance Program.
• Operational Support: Provide prompt and professional assistance to office and clinical staff.
• Quality Care Oversight: Direct the accurate, complete, and timely provision of quality patient care and services, ensuring individualized patient plans of care are appropriate and in compliance with all regulatory, operational, and financial requirements.
• Clinical Record Compliance: Assure the accuracy, completeness, and timeliness of all clinical records, meeting regulatory, operational, and financial requirements.
• EMR Workflow Completion: Guarantee that all HCHB clinical workflow for both the Director of Clinical Services (DCS) and Manager of Clinical Services (MCS) is completed and current by the end of each business day.
• Outcome Monitoring & Improvement: Monitor clinical outcome results (utilizing SHP and company data), develop, and implement plans for continuous improvement.
• Clinical Performance Management: Monitor and evaluate clinical performance measures, including productivity standards, documentation completion standards, and patient care management, developing and implementing action plans based on results.
• Clinical Documentation Expertise: Ensure the ongoing development of clinical employee knowledge, understanding, and appropriate completion of OASIS, initial and ongoing physician orders, and all other clinical documentation tools.
• Information Dissemination: Ensure accurate, complete, and timely communication of regulatory, operational, and financial information to clinical and applicable office associates.
• Performance Excellence: Establish and manage an "expectation of excellence," maximizing direct reports' contributions through goal alignment, frequent coaching, mentoring, and accurate performance feedback.
• Staffing & Productivity: Ensure appropriate staffing levels are maintained, promote staff competency, and monitor nursing, intake, and dietitian productivity.
• Associate Development: Provide education and training in support of career goals and organizational objectives, promoting positive associate morale through team spirit, belonging, and recognition.
• Branch Involvement: Actively participate in branch activities such as strategic planning, Professional Advisory Group meetings, budget development, financial performance analysis, and provide sales support when necessary.
• Administrator of Record: May serve as the Administrator of Record with the State Regulatory agency.

Job Requirements

• Current RN license (BSN preferred), Physical Therapist license, or Occupational Therapist license in good standing with the State of Ohio.
• CPR or BLS certification (current).
• Three years of management experience required.
• Two years of home care or hospice experience required; one year in hospital nursing preferred.