Director of Clinical & Recovery Services

Ywca-Northeast-Indiana-Inc; Fort Wayne (IN); On-site; USD 70,000 - 110,000; Full time

Job summary

YWCA Northeast Indiana is seeking a Director to lead therapeutic leadership and supervision for survivors and families, ensuring trauma-informed recovery services. You will supervise a team of therapists, case managers, and peer specialists, shaping program development and maintaining high standards of care.

Responsibilities include compliance with CARF/HIPAA, staff training, grant collaboration with finance, and active community engagement to expand statewide services.

Qualifications

• Minimum Master’s Degree in Counseling, Psychology, Social Work, or a related field is required.
• Current and valid licensure in Indiana as LCAC, LCSW, LMHC, LMFT, or HSPP is required.
• CPR and First Aid Certifications must be obtained within 6 months of hire.

Responsibilities

• Provide direct supervision to a team of therapists, recovery services case managers, and peer recovery specialists.
• Provide clinical input via program development meetings and trainings.
• Lead program planning, development, implementation, evaluation, training, and QA initiatives for Recovery Services staff.
• Ensure group therapy opportunities are provided to clients.
• Maintain meticulous clinical records and ensure HIPAA compliance.

Skills

Therapeutic leadership

Staff supervision

Program development

Quality assurance

Trauma-informed care

Education

Master’s degree in Counseling/Psychology/Social Work

Tools

Microsoft Office

Google Workspace

Job description

Description

Full-time, Salary

Monday through Friday, 8am-4pm

YWCA Northeast Indiana is a dynamic and growing organization dedicated to empowering individuals and families to overcome challenges and build a brighter future. We provide a full continuum of care, encompassing crisis shelter, addiction recovery, educational programs, and comprehensive services for survivors of domestic and sexual violence.

Purpose

This pivotal role ensures the effective administration and integrity of all clinical and recovery services programs, directly impacting the lives of survivors. The Director leads a dedicated team in providing high-quality, trauma-informed therapeutic services to individuals and their families impacted by addictions, domestic violence, sexual assault, human trafficking, child abuse, and/or incest.

Expectations of Every YWCA Staff Member

• Uphold and promote the YWCA Mission.
• Maintain compliance with all relevant state standards.
• Adhere to established organizational policies and procedures.
• Provide collaborative support to other departments and staff to ensure comprehensive program services.

Essential Duties

Therapeutic Leadership & Supervision

• Provide direct supervision to a team of 5 therapists, recovery services case managers, and peer recovery specialists, fostering their professional growth and ensuring adherence to clinical best practices.
• Offer crucial therapeutic input through active participation in program development meetings, provision of clinical consultations, clinical assessments, and delivery of agency-wide training sessions.
• Lead program planning, development, implementation, evaluation, training, and quality assurance initiatives for all Recovery Services staff, ensuring trauma-informed and evidence-based practices.
• Ensure that group therapy opportunities are provided to clients.

Documentation, Reporting & Compliance

• Evaluate and develop services to effectively address evolving client needs.
• Ensure that meticulous clinical records are maintained, including client charts and documentation, in strict accordance with program requirements and CARF accreditation standards.
• Provide and monitor the timely completion of assessments and treatment plans, ensuring seamless coordination with finance staff for accurate and timely billing.
• Comply fully with all applicable state, federal, and local laws and adhere to the highest ethical standards of practice.
• Prepare and submit all necessary forms required by local, state, and federal organizations related to grants, licensure, certification, or accreditation.
• Ensure the consistent maintenance of all accreditation standards.
• Guarantee strict adherence to all HIPAA and documentation requirements to protect client confidentiality.
• Oversee the quality and compliance of all outgoing reports, ensuring they meet established guidelines.
• Verify that communications with clients' referral entities are prompt and comprehensive, keeping them informed of progress, challenges, and goals.
• Ensure that Master Treatment Plans and monthly plan reviews align with program guidelines.
• Ensure all clinical and recovery services staff meet professional development training requirements according to program and continuing education standards.

Community Engagement & Outreach

• Actively represent YWCA Northeast Indiana within the local recovery and therapeutic services community, building strong relationships and fostering collaboration.
• Proactively promote the agency's comprehensive services statewide to potential referral sources, cultivating partnerships and expanding reach.
• Share detailed information about YWCA services to secure referrals and enhance community awareness.
• Continuously research emerging trends and best practices in Addictions, Domestic Violence, and Sexual Assault to ensure program enhancement and innovation.

Administrative Leadership & Management

• Monitor key productivity indicators of clinical and recovery services staff, including residential census, therapeutic billing units, staff turnover, and client turnover, to meet program and billing outcomes effectively.
• Serve as a member of the Leadership Team, actively and collectively engaging in strategic planning initiatives for the overall direction and growth of the agency.
• Collaborate closely with the finance and development teams to pursue grant funding opportunities and effectively administer and report on department-specific awarded grants.
• Work collaboratively and effectively with other YWCA departments and staff to ensure seamless service delivery.
• Participate in the Administrative On-Call rotation as required after the 90 day probationary period.
• Undertake other duties as assigned to meet evolving service goals.

Requirements

Education

• Minimum Master’s Degree in Counseling, Psychology, Social Work, or a related field is required.
• Current and valid licensure as an LCAC, LCSW, LMHC, LMFT, or HSPP in the state of Indiana is required.
• CPR and First Aid Certifications must be obtained within 6 months of hire.

Knowledge and Experience

• Comprehensive knowledge of chemical dependency, addiction issues, and evidence-based treatment modalities is preferred.
• In-depth understanding of domestic violence and sexual assault dynamics, their impact on individuals, and effective intervention strategies is preferred.
• Demonstrated ability to interact effectively and respectfully with diverse populations, including clients, colleagues, and external agencies.
• Proven ability to supervise others respectfully and effectively, fostering a positive and productive work environment.
• Experience in crisis intervention, networking, team building, and public speaking.
• Ability to exercise independent judgment and maintain strict confidentiality in sensitive situations.
• Exceptional time management skills with a proactive approach to problem-solving and the ability to work independently with minimal supervision.
• Proficiency in Microsoft Office Suite and Google Workspace (Gmail, Word, Excel).
• 3-5 years of post-licensure clinical experience is preferred.
• 1-3 years of experience with general office equipment (copiers, printers).
• Highly accurate, organized, and detail-oriented with the ability to thrive under pressure and adapt to shifting priorities.
• Proven ability to maintain accurate records and files.
• Must comply with the organization's automobile insurance policy, possessing a valid driver’s license and personal automobile insurance coverage.

Physical/Mental Essential Requirements

• Ability to engage in physical activities such as walking, standing, bending, stooping, reaching, and moderate lifting and carrying (up to 40 pounds).
• Full range of body motion including manual and finger dexterity and eye-hand coordination.
• Requires corrected vision and hearing within the normal range.
• Work is performed primarily in a non-smoking office environment, though travel may expose employee to inclement weather conditions.
• Occasional high stress may be experienced in dealing with clients, staff and volunteers.
• Flexibility to adjust work hours as needed to meet program demands. The expectation of every Leadership Team member is that they will work 40-45 hours per week on average.