Director of Clinical Operations, MSP

Monogram Health; United States; Remote; USD 136,000 - 169,000; Full time

Benefits offered by this job

Comprehensive benefits

401k with employer match

Paid time off & holidays

Job summary

Monogram Health is seeking a Program Director, Specialty Programs to lead day-to-day operations of one or more specialty care programs, optimizing workflows, staffing, and clinician support to ensure high-quality in-home care for complex patients.

You'll partner with the MSP Chief and VP of Polychronic Care, build scalable systems, manage performance, and drive strategic initiatives while leveraging Salesforce, PowerBI, and AI tools to improve productivity.

Qualifications

• Bachelor's degree required; advanced degree preferred.
• Minimum five years in healthcare operations or clinical program management.
• Experience with AI tools (Claude) and multi-workstream programs.

Responsibilities

• Plan, manage, and improve assigned specialty workflows for high-quality, patient-centered care.
• Own daily operations; monitor utilization and adjust schedules to meet targets.
• Serve as operational point of contact for clinical teams; maintain records across systems.
• Analyze performance metrics; identify risks and escalate with recommended actions.
• Support interviewing, onboarding, and training as programs scale; maintain documentation.
• Develop knowledge resources and SOPs; migrate to scalable platforms.
• Translate priorities into workplans with timelines and owners; manage dependencies.
• Collaborate with IT, analytics, and operations to update Salesforce/PowerBI dashboards.
• Create executive-ready materials for program updates and leadership reporting.
• Close gaps in documentation, reporting, and workflow coverage as programs evolve.
• Leverage AI tools to boost productivity and improve documentation quality.

Skills

Healthcare operations

Program management

Cross-functional leadership

Change management

AI tools (Claude)

Executive communication

Education

Bachelor's degree

MBA/MPH/MHA preferred

Tools

Salesforce

PowerBI

Excel

Job description

Position: Program Director, Specialty Programs

Monogram Health is seeking a Program Director, Specialty Programs to serve as the day-to-day operational lead of one or more of Monogram's specialty care programs. This role plans, manages, and improves the day-to-day workflows, scheduling infrastructure, clinician support systems, and daily operational continuity that allow Monogram's clinical teams to deliver high-quality, in-home care to complex polychronic patients across cardiology, pulmonary, endocrine, palliative, behavioral health, and beyond. The role also serves as the non-clinical leader of the specialty team, partnering with the MSP Chief and VP of Polychronic Care to drive team performance, engagement, and development.

This role that may be asked to flex across Monogram's specialty portfolio as organizational needs evolve. The right candidate thrives in ambiguity, can hold multiple operational threads simultaneously, takes pride in building durable systems, and brings the urgency and follow-through to keep complex programs running for a seamless patient and clinician experience.

Reports to the VP of Polychronic Care, with dotted-line supervision from the MSP Chief. Direct reports include APPs, RNs, chaplains, and PSS staff.

Responsibilities

• Plan, manage, and improve assigned specialty workflows to ensure clarity, consistency, scalability, and timely, high-quality, patient-centered care
• Own daily operations; monitor utilization, close capacity gaps, and adjust schedules to meet visit and productivity targets
• Serve as the primary operational point of contact for assigned clinical teams; manage day-to-day team support needs, maintain program and clinician-level operational integrity, and ensure accurate and up-to-date records across relevant systems and workflows
• Monitor program-level and clinician-level performance metrics ; identify trends and risks, conduct root-cause analysis, and elevate to leadership with recommended actions
• Support interviewing, onboarding, and training clinical staff as programs scale; maintain onboarding documentation and ensure new team members are set up for operational success
• Own program knowledge resources, including best practices, playbooks, job aids, and SOPs; communicate required actions, and support migration to scalable platforms
• Translate leadership priorities into workplans with clear tasks, timelines, and owners; manage dependencies, follow up to keep deliverables on track, and contribute specialty-level insights to organizational strategic initiatives
• Partner across IT, Reporting and Analytics, clinical operations, and other teams to execute programs; build and maintain Salesforce and PowerBI dashboards and reports and update clinician tools as requirements change
• Create clear, executive-ready materials to support regular program updates and leadership reporting
• Identify and close gaps in program documentation, reporting, and workflow coverage as programs evolve and scale
• Leverage AI tools (e.g., Claude) to enhance operational productivity, automate repeatable tasks, and improve documentation quality and turnaround

Position Requirements

• Bachelor's degree required; advanced degree (MBA, MPH, MHA) preferred
• Minimum of five (5) years of relevant experience in healthcare operations, clinical program management, or healthcare consulting
• Demonstrated ability to manage complex, multi-workstream programs end-to-end, including planning, cross-functional accountability, and escalation management
• Advanced project management experience — comfortable holding multiple concurrent workflows with a high degree of independence and without dropping detail
• Demonstrated experience leveraging AI tools (e.g., Claude)
• Able to translate program goals into structured workplans with clear tasks, timelines, and expectations across stakeholders
• Comfortable working across clinical and non-clinical stakeholders; able to communicate effectively with RNs, APPs, physicians, and senior leaders
• Experience leading, coaching, and developing clinical and non-clinical teams, including performance management and change management
• Thrives in a fast-paced, ambiguous environment with competing priorities and tight timelines; proactively identifies solutions and drives forward momentum
• Experience in palliative care, hospice, or complex chronic condition management preferred
• Experience in a high-growth healthcare environment strongly preferred
• Proficiency in Salesforce strongly preferred
• Familiarity with Athena strongly preferred
• Experience with PowerBI and Excel strongly preferred

Compensation

The base salary range for this role is $135,667 to $169,123 and reflects the range of experience and qualifications we may consider. Final compensation will be determined based on geographic location and job-related factors such as experience, skills, education, certifications, and internal compensation considerations. While a larger range is posted, most offers will typically fall within a narrower band based on these factors.

In addition to base salary, this role is eligible for additional compensation, including bonus opportunities and a comprehensive benefits package.

• Comprehensive Benefits - Medical, dental, and vision insurance, employee assistance program, employer-paid and voluntary life insurance, disability insurance, plus health and flexible spending accounts
• Financial & Retirement Support– Competitive compensation, 401k with employer match, and financial wellness resources
• Time Off & Leave– 20 PTO days, 7 paid holidays, and 1 floating day to make your own, and paid parental leave
• Wellness & Growth – Work life assistance resources, physical wellness perks, mental health support, employee referral program, and BenefitHub for employee discounts

About Monogram Health

Monogram Health is a leading multispecialty provider of in-home, evidence-based care for the most complex of patients who have multiple chronic conditions. Monogram health takes a comprehensive and personalized approach to a person’s health, treating not only a disease, but all of the chronic conditions that are present - such as diabetes, hypertension, chronic kidney disease, heart failure, depression, COPD, and other metabolic disorders.

Monogram Health employs a robust clinical team, leveraging specialists across multiple disciplines including nephrology, cardiology, endocrinology, pulmonology, behavioral health, and palliative care to diagnose and treat health issues; review and prescribe medication; provide guidance, education, and counselling on a patient’s healthcare options; as well as assist with daily needs such as access to food, eating healthy, transportation, financial assistance, and more. Monogram Health is available 24 hours a day, 7 days a week, and on holidays, to support and treat patients in their home.

Monogram Health’s personalized and innovative treatment model is proven to dramatically improve patient outcomes and quality of life while reducing medical costs across the health care continuum.

Equal Opportunity Employer
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