Director of Clinical Operations

Lincoln Memorial University; Harrogate (TN); On-site; USD 110,000 - 170,000; Full time

Job summary

Lincoln Memorial University in Harrogate, Tennessee, seeks a Director of Clinical Operations to lead the Dental School's clinical operations. You will optimize patient care delivery, clinic workflow, and regulatory compliance while supporting education and financial sustainability.

Responsibilities include managing predoctoral and specialty clinics, monitoring KPIs, and coordinating with faculty and administration to ensure high-quality clinical instruction and patient safety.

Qualifications

• Bachelor's degree in Healthcare Administration, Business Administration, Public Health, or related field (Masters preferred).
• 5-8 years of progressive healthcare or dental clinic management experience.
• Strong understanding of dental clinic operations and revenue cycle management.
• Knowledge of healthcare regulatory requirements.

Responsibilities

• Oversee daily operations of predoctoral and specialty dental clinics.
• Ensure efficient patient scheduling, chair utilization, and provider productivity.
• Monitor clinic performance metrics including patient volume, treatment completion, and revenue.
• Implement policies to optimize workflow and service delivery.
• Maintain operational readiness of clinic spaces.
• Collaborate with academic leadership to meet clinical competency requirements.
• Support faculty in delivering high-quality clinical instruction.
• Oversee hiring, onboarding, and performance evaluations.
• Promote accountability, service excellence, and professionalism.

Skills

Healthcare admin

Dental ops

Revenue cycle

Regulatory compliance

Education

Bachelor's in Healthcare Admin/Business/Public Health

Job description

The Director of Clinical Operations is responsible for the leadership, management, and performance of all clinical operations within the Dental School. This position focuses exclusively on patient care delivery, clinic workflow efficiency, regulatory compliance, and operational support of the clinical education program. The Director ensures that clinic operations support student learning, faculty supervision, and high-quality patient care while maintaining financial sustainability within the clinical enterprise

Required Qualifications

Bachelors degree in Healthcare Administration, Business Administration, Public Health, or related field (Masters preferred). 5-8 years of progressive healthcare or dental clinic management experience. Strong understanding of dental clinic operations and revenue cycle management. Knowledge of healthcare regulatory requirements.

Preferred Qualifications

Experience in an academic dental school setting. Familiarity with dental practice management systems and EHR platforms. Experience managing multi-specialty or high-volume clinics.

Physical Demands

Campus

Campus LMU Tower

Job Duties

• Oversee daily operations of predoctoral and specialty dental clinics
• Ensure efficient patient scheduling, chair utilization, and provider productivity
• Monitor clinic performance metrics, including patient volume, treatment completion, and revenue
• Implement policies and procedures to optimize workflow and service delivery
• Maintain operational readiness of clinic spaces
• Collaborate with academic leadership to ensure students meet clinical competency requirements.
• Support faculty in delivering high-quality clinical instruction.
• Assist in clinic calibration, standardization, and evaluation processes
• Balance educational mission with operational performance goals
• Monitor clinical revenue cycle performance, including billing, collections, and insurance processing
• Work with finance teams on clinic budget management and forecasting
• Identify opportunities to improve clinic efficiency and financial sustainability
• Track key performance indicators (KPIs) and productivity benchmarks
• Ensure compliance with OSHA , HIPAA , infection control standards, and state dental regulations.
• Support accreditation processes (e.g., CODA ).
• Oversee quality assurance and patient safety initiatives.
• Address clinical incident reporting and risk mitigation
• Supervise clinic managers, front desk teams, and clinical support staff.
• Oversee hiring, onboarding, training, and performance evaluations.
• Promote a culture of accountability, service excellence, and professionalism
• Establish and maintain high standards for patient care and service
• Address escalated patient concerns
• Other Duties as assigned

Posting Number S05479P

Job Open Date 09/21/2026

Job Close Date 01/21/2027

Open Until Filled Yes

About the Institution

Lincoln Memorial University is a values-based learning community dedicated to providing educational experiences in the liberal arts and professional studies. The main campus is located in Harrogate, Tennessee. For more information about employment opportunities, contact the Office of Human Resources at 423-869-7112 or [e-mail] .

AA/EEO Statement

Lincoln Memorial University is an Equal Opportunity education institution. Lincoln Memorial University prohibits discrimination on the basis of race, color, ethnicity, religion, sex, national origin, age, ancestry, disability, veteran status, military status, pregnancy, sexual orientation, marital status, parental status, gender, gender identity, gender expression, and genetic information in all University programs and activities.

The University will conduct criminal background checks on all employees. Background checks may include but are not limited to confirmation of the individual’s identity, credit information, motor vehicle driving record, review of an individual’s criminal conviction record (if any), verification of any license, and certificate or degree required for the position.

Required fields are indicated with an asterisk (*).