Director of Clinical Education & Operational Readiness

Doctors Care; Columbia (SC); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Employer-paid life insurance

Employer-matched 403(b)

Free urgent care visits with PPO

Employer-matched HSA

Disability insurance

Generous PTO package

EAP

Job summary

Novant Health Urgent Care is seeking a Director of Clinical Education & Operational Readiness in Columbia, SC. This leadership role drives standardized clinical and systems education across urgent care and physical therapy services, leading new-hire academies, competency programs, EMR training, and system readiness initiatives.

The ideal candidate brings clinical leadership, healthcare education expertise, project management, and a proven track record in multi-site education programs, with

Qualifications

• Bachelor’s degree in nursing, healthcare administration, education, or related field is required.
• Active clinical license or certification relevant to ambulatory care.
• Seven years of healthcare education/operations experience.
• Four years of leadership or supervisory experience.

Responsibilities

• Lead the Clinical Education and Systems Education teams across urgent care and physical therapy operations.
• Develop and oversee standardized onboarding and competency programs.
• Ensure staff meet knowledge and skill requirements before performing duties.
• Manage education across electronic medical record, patient registration, and documentation systems.
• Lead strategies for recurring refresher education based on quality findings and audits.
• Partner with Operations, Medical Leadership, HR, and IT for program delivery and outcomes.

Skills

Leadership

Healthcare education

Project management

Adult learning

Curriculum development

Education

Bachelor’s degree in nursing or related field

Master’s degree preferred

Tools

EMR training

Job description

Novant Health Urgent Care provides exceptional healthcare through our network of urgent care centers and physical therapy facilities across South Carolina. Non-medical management and administrative services for Novant Health Urgent Care are based in our Columbia, South Carolina office location. For decades, we have been committed to providing exceptional, convenient, and affordable healthcare experiences to families and communities throughout the Palmetto State.

Join Our Care Teams!

As the largest urgent care group in South Carolina, Novant Health Urgent Care (formerly Doctors Care) has served quality urgent and family care to communities across South Carolina for more than 40 years. We provide exceptional healthcare to patients of all ages and conditions, making it easy to get the right care, right away.

Join our team of medical professionals and become a part of the preferred urgent care provider in South Carolina.

Novant Health Urgent Care centers are open evenings and weekends. They are staffed by licensed physicians, physician assistants, nurse practitioners, licensed nurses, certified medical assistants, laboratory technicians, registered radiographic technologists, and administrative support staff.

The Best Place for Care. The Best Place to Work.

Why choose a career at Novant Health Urgent Care?

Quality patient care is at the center of our mission, and we are dedicated to providing the same care for our employees.

• Medical, Dental, and Vision Insurance with PPO and HDHP plan options
• Employer-paid life insurance
• Employer-matched 403(b)
• Free urgent care visits with PPO insurance
• Employer-matched HSA
• Short- and long-term disability insurance
• Generous PTO package
• Employee Assistance Program (EAP)
• Numerous opportunities for career growth

We are always looking for passionate, talented individuals to join our care teams.

Position: Director of Clinical Education & Operational Readiness

Location: Corporate - 1818

Columbia, SC

Job Id:8861

# of Openings:1

Title: Director of Clinical Education and Operational Readiness

Location: Columbia, SC

Position Overview

We are seeking an experienced clinical education leader to serve as our Director of Clinical Education & Operational Readiness.

This position will lead the development and delivery of standardized clinical and systems education across a multi-site healthcare organization supporting both urgent care and physical therapy services. The Director will oversee new-hire academies, clinical competency programs, electronic medical record education, patient registration training, refresher education, and the education and readiness components of new systems, services, equipment, and operational initiatives.

The ideal candidate is a clinically qualified leader who combines healthcare education expertise with strong operational judgment, project-management capability, and experience supporting employees across multiple locations and service lines.

This is a hands-on leadership position. In addition to leading the department, the Director must be prepared to support clinical programs, provide instruction, demonstrate skills, coach employees, and assist with competency validation when additional coverage is needed and the activity falls within the lawful scope of the Director’s clinical credential.

Key Responsibilities

Lead the Clinical Education & Operational Readiness Department, including the Clinical Education and Systems Education teams.

Establish the department’s strategy, annual education plan, priorities, standards, performance measures, and resource requirements.

Develop and oversee standardized new-hire academies and role-specific learning pathways for urgent care, physical therapy, registration, and other designated operational positions.

Ensure employees meet established knowledge, skill, and competency requirements before independently performing designated responsibilities.

Lead clinical education and competency programs supporting urgent care and physical therapy workflows, patient safety, documentation, equipment, and approved clinical practices.

Provide direct clinical instruction, skills demonstration, coaching, and competency support when needed and within the lawful scope of the credential held.

Ensure specialty-specific education and competency validation are performed by appropriately licensed, registered, or certified professionals.

Oversee electronic medical record, patient registration, clinical documentation, scheduling, collections, and operational systems education.

Lead the education and readiness components of new systems, services, equipment, workflows, and major operational initiatives.

Establish recurring refresher education based on quality findings, audit results, operational performance, system changes, and identified knowledge gaps.

Maintain standardized curricula, competency tools, job aids, assessments, training records, and supporting documentation.

Evaluate education effectiveness and use performance data to improve curricula, delivery methods, remediation, and sustained operational adoption.

Partner with Operations, Medical Leadership, Physical Therapy Leadership, Quality, Compliance, Human Resources, Revenue Cycle, and Information Technology.

Manage department staffing, employee performance, budgets, schedules, travel, education resources, and vendor relationships.

Provide regular department performance updates, risk assessments, and recommendations to executive leadership.

Leadership Scope

The Director will directly supervise:

Team Lead, Clinical Education

The Director will also provide indirect leadership and accountability for Clinical Education Specialists and Systems Education Specialists supporting urgent care and physical therapy operations across the organization.

Required Qualifications

Bachelor’s degree in nursing, physical therapy, healthcare administration, education, instructional design, business administration, organizational development, or a related field.

Current, active, and unrestricted clinical license, registration, or national certification appropriate to an ambulatory, rehabilitation, or outpatient healthcare environment.

Sufficient recent clinical experience and demonstrated competency to assist with clinical education, skills demonstration, employee coaching, and competency assessment within the lawful scope of the credential held.

Seven years of progressively responsible experience in healthcare education, clinical education, ambulatory or rehabilitation operations, systems training, or a related field.

Four years of formal leadership or supervisory experience, including responsibility for employee performance, project execution, work allocation, and department outcomes.

Experience developing and implementing standardized education, onboarding, or competency programs across multiple locations or service lines.

Experience with adult-learning principles, curriculum development, instructional delivery, skills assessment, and education evaluation.

Experience supporting electronic medical record education, clinical documentation, patient registration, system implementation, or healthcare technology training.

Demonstrated project-management experience involving multiple stakeholders, deadlines, risks, and implementation activities.

Strong leadership, communication, facilitation, analytical, organizational, and relationship-building skills.

Ability to travel regularly throughout South Carolina and occasionally work outside normal business hours.

Valid driver’s license and ability to meet organizational requirements for operating a motor vehicle.

Preferred Qualifications

Master’s degree in nursing, physical therapy, healthcare administration, education, instructional design, business administration, organizational development, or a related field.

Current credential as a Registered Nurse, Physical Therapist, Physical Therapist Assistant, Registered Radiologic Technologist, or another applicable clinical professional.

Experience in urgent care, physical therapy, ambulatory care, rehabilitation services, emergency services, physician practice operations, or another multi-location healthcare environment.

Experience developing centralized onboarding academies, clinical skills laboratories, hands-on programs, or competency-validation programs.

Experience leading operational readiness, organizational change, process improvement, or enterprise healthcare system implementations.

Certification in instructional design, project management, change management, process improvement, or a related discipline.

What Success Looks Like

The successful Director will build a consistent and measurable education model that:

Prepares new employees to perform safely, competently, and confidently.

Reduces education and workflow variation across locations and service lines.

Strengthens clinical competency and patient safety.

Improves electronic medical record, registration, and documentation proficiency.

Accelerates employee readiness for independent work.

Supports successful implementation of new systems, services, equipment, and workflows.

Provides leaders with reliable education and competency data.

Creates clear accountability for education quality, completion, and sustained operational adoption.

Establishes a scalable education model that supports both urgent care and physical therapy operations.

About the Opportunity

This position offers the opportunity to design and lead an education function that directly influences employee readiness, clinical quality, patient care, operational consistency, and organizational performance across both urgent care and physical therapy services.

The Director will have the opportunity to build structured academies, strengthen clinical competency programs, improve systems education, and establish a scalable training model across a geographically distributed healthcare organization.