Director of Client Success

MARKETview; Richmond (VA); On-site; USD 70,000 - 90,000; Full time

Job summary

MARKETview is seeking motivated individuals for a client success team in Richmond, Virginia. The position involves developing and maintaining relationships with college and university clients, ensuring high service standards and providing actionable insights. Candidates should have a Bachelor’s degree and 5-10 years in client management. The role requires strong analytical skills, organization, and a positive attitude. Join MARKETview to help improve higher education outcomes and be part of a collaborative culture.

Qualifications

• 5-10 years of experience in client relationship management, account management, or customer success roles.
• Strong analytical and critical thinking skills.
• Desire to build a positive client service culture.

Responsibilities

• Advocate for clients, ensuring high standards of service.
• Maintain contact and strong relationships with clients.
• Work cross-functionally to ensure clients receive maximum value.

Skills

Client relationship management

Analytical skills

Problem-solving

Time management

Education

Bachelor’s degree

Tools

CRM systems

Job description

MARKETview Education Partners is seeking bright, talented and motivated individuals to join our client success team in support of our college and university clients’ success. Individuals will becritical contributors to a fast-growing, early-stage education technology business and will have the unique benefit of joining a supportive and collaborative team of experienced professionals on the ground level.

As an essential member of the client-facing team, individuals will be responsible for developing and maintaining relationships with our college and university partners. Individuals will play a key role in ensuring each client delivery and engagement is providing ample value.

Responsibilities:

• Serve as an advocate for each client, ensuring they receive the highest standards of service
• Build trust and strengthen relationships by establishing a deep understanding of each client’s goals and keeping those goals at the forefront of the partnership
• Maintain regular contact with clients, serving as the day-to-day point of contact and relationship manager
• Provide campus leadership with objective data and actionable insights that will lead to better decision making
• Work cross-functionally with Data and Analytics, Marketing and Business Development teams to ensure clients receive maximum value
• Encourage client usage of the MARKETview platform and drive client participation in events, meetings and other engagement opportunities
• Contribute to the client service roadmap, helping to guide product enhancements and development
• Utilize internal systems, processes and tracking for optimal client engagement

Minimum Requirements:

• Bachelor’s degree
• Minimum of 5-10 years experience in client relationship management, account management, or customer success roles
• Sharp analytical skills with the ability to interpret client data and translate it to meaningful insights
• A passion for serving clients and helping them achieve success
• Highly organized and keen attention to detail
• Critical thinking and problem-solving skills
• Exceptional time management skills
• Desire to be curious and willingness to learn by asking thoughtful questions
• Positive and motivated attitude
• Desire to help build the client service culture, grow career and expand client leadership skills

Preferred Experience:

• Experience in supporting and serving a senior-level team
• Experience serving institutions of higher education

Bonus Experience:

• Working in data-driven environments
• Using market leading CRM(s) and web conferencing platform(s)

Why MARKETview Education Partners?

The MARKETview team is united by a common passion toincrease higher education access while improving the performance of colleges and universities and the educational outcomes for students and families. This is the spirit that drives every client partner relationship, as we serve the mission of each with an unwavering commitment to their goals and success. We are looking for equally passionate team members with a similar disposition and willingness to put the success of others – partners and teammates – before their own. If this is you, you’ll fit right in.

Equal Opportunity

MARKETview is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law.