Director of Client Services, Multifamily

Cushman & Wakefield; Chicago (IL); Hybrid; USD 153,000 - 180,000; Full time

Job summary

Cushman & Wakefield, a leading global commercial real estate services firm, seeks a Director of Client Services for the Midwest multifamily platform. This hybrid, full-time role focuses on local market expertise, client relationship growth, and strategic expansion across the region.

The position requires 5+ years of related multifamily leadership, a Bachelor’s degree, and willingness to travel up to 40%; the candidate will collaborate with local developers, ownership groups, and national

Qualifications

• Proven ability to build and sustain strategic relationships with institutional owners and clients.
• Experience in multifamily markets and growth strategies.
• Strong presentation and networking skills.

Responsibilities

• Be the local market expert for the Midwest multifamily segment and understand renter and investor demand drivers.
• Serve as product/offer expert to demonstrate Cushman & Wakefield’s value to clients.
• Develop and nurture relationships with developers, ownership groups, and national investors.
• Build and manage a pipeline of new multifamily property management prospects for the region.
• Underwrite and analyze operating expenses for assets and support regional growth efforts.

Skills

Relationship building

Business development

Market analysis

Communication

Education

Bachelor's Degree

Job description

Job Title Director of Client Services, Multifamily (https://careers.cushmanwakefield.com/)

Job Description Summary

The Director of Client Services will represent Cushman and Wakefield's Midwest multifamily management platform locally and regionally, and personify Cushman and Wakefield values of being inclusive, driven, collaborative, and insightful. Hybrid full-time position, will require up to 40% travel, midwest focused.

ESSENTIAL JOB DUTIES

• Be the local market expert – intimately understand the demand drivers in the MSA(s) both from a renter and an investor perspective
• Be a product expert – understand the trends in apartment living in the MSA(s)
• Be a service expert – understand how our offering is uniquely positioned to drive value for clients
• Develop and nurture relationships with local developers, ownership groups as well as national institutional investors to support their growth efforts and relationship with Cushman and Wakefield
• Build and manage a pipeline of new multifamily property management prospects for region or state
• Complete underwriting and property operating expense analysis for Assets
• Support the Senior Managing Director of Client Services and local operations market leader(s) in growing the multifamily property management portfolio
• Run point on proposal and “pitch” processes as needed in support of regional growth
• Coordinate with various C&W departments to complete proposals, marketing materials, analytics, etc., necessary to support the growth of the portfolio
• Coordinate client needs for acquisition support, due diligence, underwriting, development consulting, asset reviews, operating performance reviews, market analysis, and general support to existing and new C&W multifamily clients
• Coordinate with internal operations leaders to support client contract negotiations

COMPETENCIES

• Proven track record of relationship building with institutional and private owners
• Attention to detail with proven follow up and organizational skills
• Team oriented with the ability to build consensus across all levels of the organization
• Strong communication skills: written, verbal, and presentation
• Ability to grow and maintain strong relationships over time
• “Passion for the pursuit” – enjoys and thrives on winning new business
• Ability to solve problems, handle multiple tasks, organize resources in support of client and internal deliverables
• Internally motivated self-starter

IMPORTANT EDUCATION

Bachelor’s Degree required

IMPORTANT EXPERIENCE

5+ years of related experience, Multifamily midwest operations leadership, and business development required. Relationship development and management, presentations, sales, networking, events experience required. Travel required, up to 40%.

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Regularly required to travel outside between properties in varying weather conditions.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee may need to travel from floor to floor, climb stairs, and may be required to travel outside between buildings in varying outdoor weather conditions. The employee may also be regularly required to remain in a stationary position (sit or stand) for 85% of the time; regularly operate office machinery. The employee must be able to travel up to 15% of the time. Travel may vary in frequency and duration. The employee must demonstrate the ability to exert up to 10 pounds occasionally, and/or up to 10 pounds frequently, and/or up to 10 pounds of force constantly to lift, carry, push, pull, or move objects.

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $ 153,000.00 - $180,000.00

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [e-mail]. Please refer to the job title and job location when you contact us.

INCO

“Cushman & Wakefield”

About Cushman & Wakefield

Cushman & Wakefield (NYSE: CWK) is a leading global commercial real estate services firm for occupiers and investors with approximately 53,000 employees in over 350 offices and nearly 60 countries. In 2025, the firm reported revenue of $10.3 billion across its core service lines of services, Leasing, Capital markets, and Valuation and other. Built around the belief that Better never settles, the firm receives numerous industry and business accolades for its award-winning culture. For additional information, visit www.cushmanwakefield.com