Director of Client Services

IQVIA; Durham (NC); On-site; USD 150,000 - 165,000; Full time

Job summary

IQVIA seeks a Director of Client Services Programs to lead patient-centric initiatives. You will oversee program strategy and operations, ensure compliance, and drive continuous improvement.

The ideal candidate has 7+ years in healthcare leadership, strong analytical skills, and excellent interpersonal communication. The position offers a base pay of $150,000 - $165,000 annually, along with bonuses and benefits.

Qualifications

• 7+ years of experience in healthcare or service industries including leadership.
• Strong knowledge of specialty pharmacy integration.
• Proven leadership skills in developing high-performing teams.

Responsibilities

• Lead program operations including design and execution.
• Ensure strategic alignment with clients.
• Monitor program performance and deliver insights.

Skills

Leadership

Communication

Analytical skills

Financial management

Customer service

Education

Bachelor's degree

Tools

Microsoft Office

Database management tools

Job description

Director, Client Services Programs

We are seeking a Director to lead a high‑performing, patient‑centric client services program. This role is responsible for overseeing program strategy, operations, and team performance in support of a large pharmaceutical copay initiative spanning multiple products and disease states.

Key Responsibilities

• Lead end‑to‑end program operations, including design, execution, and continuous improvement of patient support and copay initiatives
• Serve as the primary client partner, ensuring strategic alignment, strong relationships, and transparent communication
• Provide leadership and direction to managers and staff, fostering a culture of accountability, innovation, and continuous development
• Manage program resources, budgets, and staffing, including recruitment, onboarding, and performance management
• Coordinate cross‑functional teams to deliver integrated, compliant solutions aligned with client and business objectives
• Monitor program performance using KPIs, metrics, and trend analysis; deliver insights and updates to executive leadership and stakeholders
• Oversee risk mitigation and ensure effective program execution, scalability, and operational excellence
• Facilitate collaboration between clients, internal teams, and third‑party partners to support program delivery
• Drive change management initiatives, including program enhancements and CRM/system updates
• Maintain SOPs and documentation, ensuring compliance with SLAs, regulatory requirements, and contractual obligations
• Represent the program in governance forums, including QBRs and strategic planning sessions
• Ensure consistent communication and alignment across teams regarding program updates, processes, and priorities

Qualifications

• Bachelor’s degree with 7+ years of experience in healthcare, service, or information‑based industries, including leadership experience
• Strong knowledge of specialty pharmacy and its integration with manufacturers and payors
• Proven leadership skills with experience coaching, motivating, and developing high‑performing teams
• Excellent communication and presentation skills with strong interpersonal effectiveness
• Demonstrated ability to build and maintain collaborative relationships with internal and external stakeholders
• Strong analytical and organizational skills, with experience managing complex data and reporting processes
• Experience with financial and budget management
• Ability to operate effectively in a fast‑paced, evolving environment with a high degree of independence
• Customer‑focused mindset with strong professionalism, empathy, and service orientation
• Strong problem‑solving, critical thinking, and active listening skills
• Advanced technical proficiency, including Microsoft Office and database management tools
• Contact center experience, including script review and training, preferred

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

The potential base pay range for this role is $150,000 - $165,000 annually. The actual base pay offered may vary based on a number of factors including job‑related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part‑time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.