Director of Client Relationships - Mortgage Servicing

Selene Finance LP; South Carolina; On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Medical, Dental & Vision

Employee Assistance Program

Flexible Spending Account

Health Savings Account

Matching 401(k) Plan

Paid Holidays

Job summary

Selene Finance LP is seeking a Client Management Director to lead executive-level client relationships, drive retention, and align objectives with Selene's servicing capabilities. This senior role collaborates with servicing, compliance, underwriting, and business development to deliver best-in-class client experiences throughout the mortgage servicing lifecycle.

You will manage a team of client-facing professionals, oversee onboarding, and push for continuous improvement and revenue growth

Qualifications

• Bachelor's degree in Business, Finance, Accounting, Economics, or a related field.
• 8+ years of progressive client relationship management experience.
• Experience with mortgage servicing operations and investor requirements.
• Strong CRM and client management tools experience.
• MBA or advanced degree preferred.
• Experience leading executive business reviews with C-level clients.
• Proven revenue growth and client retention track record.
• Leadership experience managing client-facing teams.

Responsibilities

• Serve as the primary executive point of contact for assigned clients.
• Lead recurring business reviews and executive discussions to evaluate performance and opportunities.
• Identify opportunities to expand relationships through cross-selling and servicing solutions.
• Collaborate with Operations, Compliance, Finance, and Business Development to ensure service excellence.
• Oversee client onboarding and engagement strategies for seamless implementations.
• Mentor and develop a high-performing client management team.

Skills

Executive leadership

Client relationships

Strategic account growth

Communication skills

Negotiation

Relationship building

Education

Bachelor's degree in Business, Finance, Accounting, Economics, or related field

MBA or advanced degree

Tools

CRM platforms

Client management tools

Job description

Selene Finance LP is seeking a Client Management Director to lead executive-level client relationships, drive retention, and align objectives with Selene's servicing capabilities. This senior role collaborates with servicing, compliance, underwriting, and business development to deliver best-in-class client experiences throughout the mortgage servicing lifecycle.

You will manage a team of client-facing professionals, oversee onboarding, and push for continuous improvement and revenue growth