Director, of Channel Operations

OpenKrill; United States; On-site; USD 140,000 - 190,000; Full time

Job summary

Revolution Medicines is seeking an Account Lead for its specialty pharmacy partners, driving program implementation, partner onboarding, and post-launch stabilization. The role requires coordinating across Commercial, Finance and Supply Chain to ensure timely patient access and optimal product availability.

The candidate will oversee channel agreements, governance cadences, data-driven insights, and performance monitoring across partners, with travel up to 25% and a strong focus on patient

Qualifications

• Minimum 6–8 years of experience with specialty pharmacy and patient services.
• Experience collaborating with Commercial, Finance, and Supply Chain teams.
• Strong data-driven problem solving and analytical skills.

Responsibilities

• Lead account management for specialty pharmacy partners and launch readiness.
• Design and manage channel operations for onboarding, SOPs, go-live criteria, and post-launch stabilization.
• Establish partner governance with KPI scorecards and escalation paths.

Skills

Channel operations

Specialty pharmacy

Project management

Data analysis

Cross-functional collaboration

Travel

Education

Bachelor’s degree

Advanced degree

Tools

Analytics platforms

Job description

Revolution Medicines is a global, commercial-state oncology company dedicated to discovering, developing and delivering innovative medicines for patients with RAS-addicted cancers. Leveraging its differentiated RAS(ON) tri-complex inhibitor platform, the company is advancing a broad, integrated portfolio of oral RAS(ON) inhibitors designed to directly target the active, cancer-driving state of RAS. Founded on rigorous scientific inquiry and a willingness to challenge long-held assumptions, Revolution Medicines is committed to changing the trajectory of disease for patients with RAS-addicted cancers worldwide.

Our people are united by a shared way of working: follow the science, challenge assumptions, act with urgency and hold ourselves to a high standard of rigor—all in service of patients.

This position is based out of our headquarters in Redwood City, CA, or remote.

The Opportunity:

• -Account lead for Revolution Medicine’s specialty pharmacy partners.
• -Program Implementation: Lead the channel operations workstream for new-product launch readiness, including partner onboarding, operating-process design, data readiness, testing, SOPs, go-live criteria, and post-launch stabilization.
• -Operational Oversight: Translate approved channel and distribution strategy into scalable operational plans across specialty pharmacy partners.
• -Establish and lead partner-governance cadences, service-level reviews, scorecards, escalation pathways, and corrective-action follow-through to improve fulfillment, data, inventory, and service performance.
• -Monitor channel partner performance; identify emerging risks and lead cross-functional actions that support timely patient access, product availability, and customer service.
• -Use specialty-pharmacy, and patient-services data to identify delays, root causes, and process improvement opportunities; communicate clear performance insights and recommendations to internal stakeholders.
• -Drive network performance to improve patient access, conversion, and adherence across targeted partners.
• -Oversee the operational administration of channel agreements, including service performance, scorecards, and issue escalation, in partnership with Finance, Pricing, Legal, Data Management, Account Management, and Supply Chain.
• -Support field teams with tools, insights, and channel-specific strategies to enhance provider and patient access.
• -Performance Monitoring: Proactively monitor and analyze business performance fulfillment data, identify delays or inefficiencies in collaboration with the Patient Services (PS) and Business Insights teams to implement solutions.
• -Collaborate with Distribution on channel partner inventory levels, orders, and supply fulfillment performance to optimize product availability.
• -Establish and lead partner accountability through QBRs, performance management, and data-driven insights.
• -Monitor and manage performance across KPIs, including patient onboarding, adherence, dispense performance, inventory, and service quality.
• -Participate in 3PL, SD, and Patient Services quarterly business reviews.
• -Vendor Management: Oversee specialty pharmacy contractual operations, including service level performance, quarterly scorecards, and work closely with Data Management and Business Support to ensure compliant management of invoices for channel partners data and services.
• -Cross-Functional Collaboration: Partner with Distribution, Patient Support Team, Commercial Operations, Finance, Supply Chain, and Business Insights to align tactical operations with corporate strategy.
• -SOP Management: Develop, implement & maintain operational SOPs related to Channel activities, including the communication, implementation, adherence to, and ongoing maintenance of those SOPs related to systems, processes, data, and reporting templates.
• -Work collaboratively with Data Aggregator and Insights team to ensure data received from our channel partners are accurate and validated.
• -Support and maintain a high level of communication and collaboration with key partners within the distribution network (e.g. PS, Customer Support, Supply Chain), including issue management.
• -Training & Enablement: Train internal stakeholders and external customers on specialty pharmacy operations and channel logistics.
• -People Management: Lead, develop, and inspire a high-performing team by providing clear direction, regular coaching, timely feedback, and opportunities for professional growth.
• -Issue Resolution: Proactively manage operational issues with urgency and professionalism, ensuring timely communication and resolution.
• -Ad hoc projects and initiatives as required.

Required Skills, Experience and Education:

• -Bachelor’s degree required; advanced degree a plus.
• -Minimum 6–8 years years of progressive experience in working with specialty pharmacy(s) and patient services in pharmaceuticals or biopharma.
• -Expertise in working directly with Specialty Pharmacy and Patient Services partners.
• -Deep understanding of US drug channel dynamics.
• -Demonstrated success in executing operational channel programs, including product launch readiness and issue triage.
• -Excellent interpersonal and communication skills, with experience collaborating across Commercial, Finance, and Supply Chain teams.
• -Strong problem solver with experience leveraging a variety of data sources, platforms, and analytical vendors.
• -Excellent organizational skills and project management capability to prioritize effectively to deliver results in a fast-paced, high-growth environment.
• -Ability to represent Revolution Medicines well: strong interpersonal skills including verbal and written communication.
• -Willingness to travel up to 25%.

Preferred Skills:

• -Experience with Oral oncolytic products and integrating specialty pharmacy and patient HUB services.
• -Exposure to oncology product commercialization preferred.
• -Experience with new product launches.
• -Experience implementing channel operations at launch stage companies.
• -Deep knowledge of U.S. channel and distribution dynamics and payer landscape.

#LI-SS2 #LI-RemoteThe base pay salary range for this full-time position for candidates working onsite at our headquarters in Redwood City, CA is listed below. The range displayed on each job posting is intended to be the base pay salary range for an individual working onsite in Redwood City and will be adjusted for the local market a candidate is based in. Our base pay salary ranges are determined by role, level, and location. Individual base pay salary is determined by multiple factors, including job-related skills, experience, market dynamics, and relevant education or training.

Please note that base pay salary range is one part of the overall total rewards program at RevMed, which includes competitive cash compensation, robust equity awards, strong benefits, and significant learning and development opportunities.

Revolution Medicines is an equal opportunity employer and prohibits unlawful discrimination based on race, color, religion, ge