Director of Career Services

Carrington College; Phoenix (AZ); On-site; USD 90,000 - 120,000; Full time

Job summary

Ember Education seeks a Director of Career Services to lead placement, externship and career services seminars with autonomy and accountability. The role includes data-driven oversight, employer outreach, and coordination with faculty to align outcomes with program goals.

The position requires strong problem-solving, critical thinking, and ability to drive continuous improvement in student placement and engagement efforts across the program.

Qualifications

• Education and experience aligned with career services leadership.
• Demonstrated ability to set priorities and meet placement goals.
• Experience supervising staff and coordinating cross-functional teams.

Responsibilities

• Lead placement, externship and career services seminars.
• Oversee data analysis of placement activities and outcomes.
• Supervise staff, conduct performance evaluations, and provide coaching.
• Ensure compliance with program policies and external requirements.
• Collaborate with faculty, employers and professional organizations.

Skills

Integrity

Professionalism

Adaptability

Organization

Communication

Deliver Results

Management Excellence

Relationship Building

Training & Development

Education

Bachelor's degree

Tools

MS Office

Student records software

Job description

Summary: In relation to contributing to Carrington’s mission and goals, Director of Career Services works with autonomy, responsibility, and authority to provide leadership in the areas of placement, externship, and career services seminars to meet or exceed placement goals. This requires knowledge and understanding of the career services process, the ability to proactively identify problems and seek solutions, highly refined critical thinking skills and the ability to distinguish between facts and inferences. The Career Services Director directs activity by obtaining, analyzing and applying data utilizing various resources including our activity based management system.

Essential Duties and Responsibilities:

PLACEMENT

• Maintains daily/weekly/modular placement goals, monitors activity to ensure goals are met consistently.
• Meets employer development goals for job orders and interviews
• Audits job orders and activities through the system to ensure urgency and quality
• Reviews available graduates and provides follow-up plan and support for each graduate
• Conducts audits of all placements and exclusions to confirm compliance
• Attends business functions, trade shows and professional organizations’ meetings for the purposes of networking and employer development
• Meets with faculty to discuss employer needs and available openings
• Participates in Advisory Board meetings to represent Career Services
• Performs documentation audits in internal documentation system; to ensure accuracy and provide feedback and support as needed

EXTERNSHIP

• Utilizes reports to ensure all students have externship sites on scheduled start date
• Confirms and tracks midterm review to increase extern to hire conversions
• Ensures all required documentation is completed timely and acccuratly for the tracking of externship hours, extension, completion and student performance
• Verifies all medical screening requirements for externship site clearance are complete as required
• Assess and analyzes student mastery of course and program learning outcomes

CAREER SERVICES ENGAGEMENT

• Ensures Career Services team(s) complete required workshops each term
• Creates and maintains a detailed engagement plan through the life cycle of the program
• Maintains employer recruitment event goals each term.

MANAGERIAL OPERATIONS

• Conducts meetings to assist in closing out job orders, interviews, mock interviews and placement
• Conducts performance evaluations, performs side by side coaching and documents performance as appropriate
• Maintains timely and accurate computer and manual records to ensure compliance. Communicates regularly to discuss changes in graduate placement status
• Verifies all orientations for externship and the Career Services Seminar are completed in a timely manner
• Verifies appropriate licensure audits and ensures data entry is accurate and timely
• Partners with leadership and provides support when there is a vacancy or an extended employee absence
• Assumes additional caseload as need
• Works well with other managers and stakeholders across Carrington to ensure information sharing and the best way to support our students and employers with the information available.
• Handle special projects assigned
• Ensures timely response to management requests and directives
• Performs other duties as assigned

Campus Institutional Effectiveness

• Conduct routine assessment of institutional outcomes
• Participates in committee that supports the institutional governance process

Supervisory Responsibilities: Supervises the Assistant Director of Career Services and Career Service Advisors. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints, and resolving problems with discretion and independent judgment.

Competency: To perform the job successfully, an individual should demonstrate the following competencies:

Core Competencies:

Integrity and Ethics - Demonstrates personal integrity; serves as a positive example of why others should trust the motives of the organization; views self as a reflection of the organization by following through on commitments and accepting ownership of mistakes; treats people with respect; keeps commitments; inspires the trust of others and upholds organizational values.

Professionalism– Approaches other in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follow through on commitments.

Adaptability– Responds to change with a willingness and ability to learn new ways of working. Adapts approach and demeanor in real time to match the shifting demands of different situations.

Organization Support– Supports organizations goals and values.Is keenly aware of the time frame in which tasks or projects needs to be done; accepts and mirrors the level of urgency conveyed by the manager or customer being served; puts priority on the needs of the organization or the needs of its customers. Fosters collaboration and teamwork across the Institution.

Communication– Develops and delivers communication that conveys a clear understanding of the unique needs of different audiences. Listens to others and allows them to make their point.

Deliver Results- Consistently achieves results within established timelines and shows resilience when faced with obstacles.

Management Excellence - Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for employee’s activities; is accessible to staff; provides regular performance feedback; develops employee’s skills and encourages growth; solicits and applies employee and student feedback; fosters quality focus in others; improves processes; continually works to improve supervisory skills.Aligns work with strategic goals.

Relationship Building/Networking - Builds rapport and develops alliances with a broad range of people. Effectively builds formal and informal networks inside and outside of the organization.

Training and Development – Ensures staff members get receive orientation, training and development opportunities to maximize success in their assignments; views training and development as an investment in employees and uses mentoring, cross-functional assignments, job rotation or other on-the-job learning opportunities to enhance the depth and breadth of skills and experience; encourages self-development opportunities.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education and/or Experience – BA/BS degree. 5 or more years experience in career services, sales, professional recruiting or other similar roles. Proven ability to set priorities and deadlines to ensure projects are completed and goals are achieved. Self–motivated and willing to take ownership of, and quickly resolve complex issues. Communicates with impact, both verbally and written, in an accurate, understandable and succinct manner while adapting communication styles to their audience. Proactively solves problems through asking questions, listening to responses, verifying information, considering alternate conclusions and staying solution-focused

Language Skills – Ability to read, analyze and interpret analytical reports on inquiries, enrollments and drops; ability to respond to common inquiries or complaints from employees and students; ability to effectively present information to students and admissions team.

Mathematical Skills – Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; ability to compute rate, ration and percent.

Reasoning Ability – Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form; ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills – To perform this job successfully, an individual should have knowledge of Microsoft Office; Word, Excel, Access, PowerPoint and Outlook; and master proprietary software used to maintain student records.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to fingers, handle, or feel and reach with hands and arms; talk; and hear. The employee is frequently required to walk. The employee is occasionally required to stand; climb or balance; stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

All qualified applications with arrest or conviction records will be considered for employment. To ensure the safety and integrity of our operations, it is imperative that a review of all applicants' criminal history is conducted. Failure to do so poses a significant risk to the Employer, potentially compromising both business operations and the organization's reputation.

As part of our standard hiring process, all candidates offered a position at San Joaquin Valley College Inc. will undergo a thorough background screening. This includes education verification, county and national criminal background checks, a motor vehicle report, and social security number trace/verification along with an address history search. Depending on the specific position, additional requirements may apply, such as drug testing, a Fraud and Abuse Control Information System check, and verification for access to the National Student Loan Database System.

Yes . Travel is an essential function of this position.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Travel Required

Yes . Travel is an essential function of this position.

Qualifications

Education

Required

Bachelor's or better.

Experience

Required

5 or more years experience in career services, sales, professional recruiting or other similar roles.