Director Of Billing Services

Beyond Oil Ltd.; City of Syracuse (NY); Presencial; USD 92.000 - 147.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, dental and vision insurance

Employer‑funded 401(k) contributions

Tuition reimbursement

Descripción de la vacante

MedBest Medical Management, affiliated with Upstate Medical University, seeks a Director of Billing to lead full revenue cycle operations, drive continuous improvement, and ensure payer reimbursement efficiency. The role partners with SUNY Upstate leadership and Epic IMT to align billing with strategic goals.

Responsibilities include supervising billing staff, developing talent, and implementing KPI-driven processes to reduce errors and accelerate cash flow while maintaining regulatory

Formación

• Bachelor’s degree in healthcare administration, business, finance, or related field.
• Extensive Epic experience: EPIC Resolute professional billing.
• Proven leadership in billing/revenue cycle with team development.

Responsabilidades

• Lead the billing department, supervise supervisors and staff, and drive training and competency development.
• Monitor and analyze billing metrics, AR, denials, and reimbursement to improve cash flow.
• Ensure CMS, Medicaid, commercial payer compliance and internal audits.

Conocimientos

Leadership

Revenue cycle

Denial management

Payer reimbursement

KPI analysis

Educación

Bachelor’s degree in healthcare administration/related field

Herramientas

Epic

Descripción del empleo

Lead. Transform. Drive Results. Are you an experienced medical billing leader who knows how to turn revenue cycle challenges into measurable results?

MedBest Medical Management is seeking an experienced Director of Billing to lead our billing operations and drive continuous improvement across the full revenue cycle. This is a key leadership role for an individual who understands the complexities of healthcare billing, payer reimbursement, denial management, and collections—and who is passionate about developing teams, improving processes, and delivering results. MedBest is an affiliate of Upstate Medical University and the faculty practice plan, Upstate Medical Associates at Syracuse. The incumbent will play a key role in support of the faculty practice plan and thereby the missions of our Academic Medical Center.

Under the general supervision of the Director of Administration, the Director of Billing is responsible for the full revenue cycle operations and driving the continuous improvement in collections, payer reimbursement, and financial optimization. This position leads the billing department, streamline processes, recruits and develops talent, and drives strategic improvements to reduce errors, accelerate cash flow, and strengthen organizational controls. This role works frequently with SUNY Upstate leadership, Epic Information Management & Technology (IMT), clients, insurance carriers and collaborates with MedBest operational management including the Director of Human Resources, and Director of Audit & Compliance. This role serves as a key stakeholder in revenue cycle strategy, operational efficiency, regulatory compliance, and organizational growth.

What You’ll Do

Leadership & Strategy:

Supervise, direct and manage the billing department including supervisors and specialists. Monitor employee performance; conduct reviews, make recommendations for promotions and salary adjustments. Assist new supervisors with reviews to mentor and develop skills. Communicate clear expectations to employees. Provide ongoing feedback and coaching. Counsel employees; make recommendations for discipline, handle complaints and grievances. Provide ongoing training and development of billing supervisors and team leaders through regular operational meetings. Screen, select, and interview billing applicants and make recommendations for employment consideration. Utilize online recruitment avenues to advertise and contact candidates. Organize and drive regular new hire training program and competency monitoring. Develop and execute billing strategies that improve accuracy, efficiencies, and drive cash flow and reimbursement. Establish key performance indicators (KPIs) to monitor billing performance and lead continuous workflow improvement initiatives. Collaborate with both client and operational leadership to align billing operations with revenue cycle goals.

Financial Management:

Monitor daily, weekly, and monthly billing metrics and reporting to communicate results. Analyze payer AR and balance trends, denial patterns, and reimbursement variances to identify root cause issues and execute corrective actions. Spearhead initiatives that drive reimbursement, minimize AR and denials, and strengthen collections. Prepare ad hoc reports for the client(s), supervisors, and staff. Assist with report creation and interpretation.

Compliance & Quality Assurance:

Ensure compliance with CMS, Medicaid, commercial payer rules, HIPPA, and all federal/state regulations. Work closely with Director of Audit & Compliance and drive internal audits, documentation Standards, and corrective action plans. Maintain knowledge of carrier regulations, policies and procedures that support compliant billing and coding practices. Interact with various third‑party payors on an as needed basis.

Position Requirements (minimum)

Education (including license, registration, and/or certifications, if applicable)

Bachelor’s degree in healthcare administration, Business, Finance, or a related field.

Experience

Extensive experience with Epic electronic medical records and the EPIC Resolute professional billing application. 5–7+ years of progressively responsible experience in medical billing, ambulatory operations, revenue cycle management, or a related healthcare financial environment or revenue cycle experience. 3-5+ years of leadership and supervisory experience with demonstrated success managing, developing, and retaining high‑performing teams. Strong knowledge of healthcare payer rules, reimbursement methodologies, revenue cycle operations, and applicable compliance requirements. Proven success of improving key performance indicators (KPIs), optimizing charge capture, enhancing claims submission and remittance processes, reducing denials, increasing collections, and maximizing revenue performance. Demonstrated ability to analyze operational and financial data, identify process improvement opportunities, and implement sustainable solutions that enhance revenue cycle effectiveness.

Knowledge, Skills, Abilities required:

The ideal candidate will have: Must have a thorough understanding of both ICD-10 and CPT coding. Must understand coordination of insurance benefits. Must be an effective leader in assigning duties and monitoring completion. Must have thorough knowledge of charge and payment posting, insurance AR follow up, denial management, and collection process. Must have clear understanding of Workers’ Compensation. Must be able to master the use of various billing platforms. Must be able to interact and communicate effectively with other healthcare professionals including client and physician leadership, office staff, patients and public.

Working Conditions/Physical Demands (quantified):

Candidates must be able to work onsite. This position directly oversees staff, operations, and in‑person workflows. Normal office conditions. Must be able to sit for prolonged periods of time. Extensive keyboard use is required. Ability to use a telephone and fax with proficiency. May be required to lift up to 50 pounds. May be required to travel for consulting and special project assignments.

Alternative to Minimum Qualifications:

Will consider an equivalent combination of education and experience.

Why This Opportunity?

Generous benefits package available. Our benefits package includes health, dental and vision insurance, and eligibility for employer‑funded 401(k) contributions of up to 8% (3% quarterly employer contribution plus up to an additional 5% annual employer contribution, subject to the vesting schedule). Tuition reimbursement, generous paid time off, including vacation and personal time, paid sick leave, holidays and floating holidays.

L5: $92,000 - $147,200. Please note the salary information shown is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as internal equity, market and business considerations. The salary range depicted is based on full‑time, 1.0 FTE and would be prorated accordingly for less than 1.0 FTE.

Location: Syracuse, NY
Work Arrangement: On-site
Position: Full-Time Leadership Opportunity