Director of Banquets

Claremont Resort & Club group; Berkeley (CA); On-site; USD 120,000 - 130,000; Full time

Job summary

Claremont Resort & Club in Berkeley, CA is seeking a Director of Banquets to lead daily banquet operations and ensure exceptional guest experiences. You will supervise banquet captains, servers, and support staff while directing hiring, training, and performance reviews to drive service excellence.

Applicants should have extensive hotel banquet experience, strong leadership and budgeting skills, and a capability to coordinate with sales and culinary teams to deliver flawless events.

Qualifications

• 2+ years of post-high school education.
• 3+ years of employment in a related position with this company or other organization(s).
• Hotel experience preferred.
• Requires working knowledge of banquet/catering services, policies or operations.
• Requires knowledge of computer equipment.

Responsibilities

• Supervise and direct the Banquet associates including captains, servers, lead housemen, and housemen.
• Interview, hire, schedule, train, develop, coach, and counsel staff; conduct performance reviews.
• Supervise daily banquet operations and ensure compliance with LSOPs/SOPs and safety regulations.
• Meet with customers to review Banquet Event Orders and changes to ensure quality delivery.
• Calculate and review banquet checks and daily payroll; ensure prompt reporting to Accounting.

Skills

Leadership

Communication

Banquet operations

Hospitality knowledge

Hiring & training

Budget forecasting

Microsoft Office

Education

Post-high school education

Tools

Computer skills

Job description

## Director of BanquetsApplyremote type: On-Sitelocations: Claremont Resort & Club - Berkeley, CAtime type: Full timeposted on: Posted 4 Days Agojob requisition id: JR117666**About Us**At Claremont Resort & Club, we believe that exceptional hospitality starts with extraordinary people. For over a century, our iconic resort has set the standard for luxury and service in the Bay Area. We take pride in creating memorable experiences for our guests—and a rewarding, inclusive workplace for our colleagues. Situated on 22 acres in the Berkeley and Oakland Hills, Claremont Resort & Club seamlessly blends its rich 19th-century history with the modern day to offer the very best of the Bay Area. Guests dine with friends at Limewood, relax at our urban oasis, The Spa at the Claremont, and discover total wellness at The Club at the Claremont- all while taking in the breathtaking views of the San Francisco Bay.Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply.**Compensation**Salary Range: $120,000.00 - $130,000.00 Annually### Tipped/Service Charge Eligible? No### Discretionary Performance Bonus Eligible? No**Overview**Supervise the daily operations of the Banquet area to achieve customer satisfaction, quality service and compliance with local and corporate standard operating procedures.### **Essential Duties and Responsibilities*** Supervise and direct the Banquet associates including captains, servers, lead housemen, and housemen.* Interview, recommend hiring, schedule, train, develop, empower, coach and counsel, resolve problems, provide open communication, recommend, and conduct performance and salary reviews, recommend discipline and termination, as appropriate.* Supervise the daily operations of the Banquet area (order and maintain supplies, review set-up and food and beverage preparation and service) to ensure compliance with LSOPs and SOPs, Banquet Event Orders, safety regulations and procedures and to ensure an optimal level of service, quality and hospitality.* Meet with the customers to review the Banquet Event Order and to review any changes, issues and/or problems to ensure delivery of a quality product.* Calculate and review the Banquet checks ensuring accuracy and present the check to the customer for signature to ensure payment.* Calculate and prepare the daily service charges and payroll ensuring accurate, prompt reporting to the Accounting Department.* Monitor and control the maintenance/sanitation of the Banquet areas and equipment to protect the assets and ensure quality service.* Comply with attendance rules and be available to work on a regular basis.* Perform any other job-related duties as assigned.**Qualifications and Skills*** 2+ years of post-high school education.* 3+ years of employment in a related position with this company or other organization(s).* Hotel experience preferred.* Requires working knowledge of HEI banquet/catering food and beverage services, policies or operations.* Requires knowledge of computer equipment.* Requires compiling facts and figures in accordance with established procedures.* Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.* Leadership skills to motivate and develop staff and to ensure accomplishment of goals.* Able to set priorities, plan, organize, and delegate.* Ability to work effectively under time constraints and deadlines.* Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.* Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.## **Benefits**HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.### HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.### Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.