Director of Assisted Living

AA Healthcare Management; Milwaukee (WI); On-site; USD 90,000 - 150,000; Full time

Job summary

AA Healthcare Management seeks a Director to lead our Assisted Living community in Milwaukee. You will oversee operations, ensure high‑quality care, regulatory compliance, resident satisfaction, staff development, and occupancy growth, collaborating with nursing, marketing, and leadership to fulfill the organization’s mission.

The role requires a bachelor’s degree in a related field and 3–5 years of leadership experience in senior living or healthcare, with strong budgeting and planning skills.

Qualifications

• Bachelor’s degree in a related field is required.
• 3–5 years of leadership experience in senior living, healthcare, assisted living, or residential services management.

Responsibilities

• Provide leadership and oversight for the Assisted Living operations.
• Develop, implement, and monitor policies, procedures, and service standards.
• Ensure a safe, welcoming, and resident-centered environment.
• Monitor resident satisfaction and address concerns in a timely manner.
• Collaborate with nursing and care teams to ensure individualized resident services.
• Ensure compliance with all federal, state, and local regulations.
• Prepare, manage, and monitor departmental budgets and resources.
• Analyze operational performance and implement improvement initiatives.
• Recruit, train, mentor, and evaluate staff members.
• Promote employee engagement, accountability, and professional development.
• Serve as a liaison between residents, families, staff, and community partners.
• Support move-in and transition processes for new residents.
• Lead community events, resident programs, and family engagement activities.
• Partner with marketing to grow census and develop referral networks.
• Review market trends to identify growth opportunities.

Skills

Leadership

Communication

Organizational skills

Problem-solving

Budgeting

Operational planning

Staff development

Relationship building

Education

Bachelor’s degree in Healthcare Administration, Business Administration, Social Work, Gerontology, or related field

Job description

Position Summary

The Director is responsible for the overall leadership, management, and operations of the Assisted Living community. This position ensures exceptional resident experiences, high-quality care and services, regulatory compliance, operational efficiency, staff development, and occupancy growth. The Director works collaboratively with department leaders and the marketing team to enhance census, strengthen community partnerships, and support the organization’s mission.

Essential Duties and Responsibilities

• Provide leadership and oversight for the Assisted Living operations.
• Develop, implement, and monitor policies, procedures, and service standards.
• Ensure a safe, welcoming, and resident-centered environment.
• Monitor resident satisfaction and address concerns in a timely manner.
• Collaborate with nursing and care teams to ensure individualized resident services.
• Ensure compliance with all federal, state, and local regulations.
• Prepare, manage, and monitor departmental budgets and resources.
• Analyze operational performance and implement improvement initiatives.
• Recruit, train, mentor, and evaluate staff members.
• Promote employee engagement, accountability, and professional development.
• Serve as a liaison between residents, families, staff, and community partners.
• Support move-in and transition processes for new residents.
• Lead community events, resident programs, and family engagement activities.

Marketing and Census Development

• Partner with the marketing and sales team to develop strategies that increase occupancy in the Assisted Living community.
• Monitor occupancy trends and establish action plans to achieve census goals.
• Participate in tours, community outreach, networking events, and referral development activities.
• Build relationships with hospitals, physicians, case managers, senior centers, and community organizations.
• Assist in developing marketing campaigns and promotional initiatives.
• Review market trends and competitor activity to identify growth opportunities.

Qualifications

• Bachelor’s degree in Healthcare Administration, Business Administration, Social Work, Gerontology, or a related field required.
• Minimum of 3–5 years of leadership experience in senior living, healthcare, assisted living, or residential services management.
• Knowledge of Assisted Living operations and regulations.
• Strong leadership, communication, organizational, and problem‑solving skills.
• Experience with budgeting, financial management, and operational planning.
• Ability to build relationships with residents, families, staff, and community stakeholders.

Preferred Certifications

• Licensed Assisted Living Administrator
• CBRF certification/ training
• CPR and First Aid Certification

Working Conditions

• May require occasional evenings, weekends, and on-call availability.
• Requires frequent walking throughout the campus and interaction with residents and staff.
• May be required to respond to emergencies and operational issues as needed.