Director of Application Support - Remote Leadership

Alkami Technology; United States; Remote; USD 156,000 - 195,000; Full time

Benefits offered by this job

Unlimited paid time off

401(k) with employer match

Diverse and inclusive environment

Job summary

Join Alkami Technology as the Director of Application Support, where you will lead a team in providing strategic and operational leadership over Application Support. This role demands a minimum of 10 years in B2B application support and at least 5 years in leadership within technical operations.

With a remote-first culture, Alkami offers a salary range of $156,000 - $195,000, emphasizing the importance of employee growth and well-being, including benefits like unlimited PTO and a supportive work environment.

Qualifications

• 10+ years in B2B application/technical support for complex, distributed SaaS applications.
• 5+ years directly leading managers or multi-team operations in a support or technical operations environment.
• Proven success in leading leaders in a technical support or operations environment.

Responsibilities

• Execute and operationalize the vision, strategy, and operating model for Application Support.
• Lead, develop, and mentor front‐line Application Support Managers.
• Establish and enforce standard operating rhythms for Application Support managers.
• Drive post‐incident reviews across Application Support.
• Represent Application Support in cross‐functional forums.

Skills

B2B application support

Technical operations leadership

Incident management

Stakeholder management

Data-driven decision making

Education

Bachelor's degree in Computer Science, IT, or related field

Tools

ServiceNow

Jira

Confluence

Job description

Join Alkami Technology as the Director of Application Support, where you will lead a team in providing strategic and operational leadership over Application Support. This role demands a minimum of 10 years in B2B application support and at least 5 years in leadership within technical operations.

With a remote-first culture, Alkami offers a salary range of $156,000 - $195,000, emphasizing the importance of employee growth and well-being, including benefits like unlimited PTO and a supportive work environment.