Director of ADR Services

American Arbitration Association; Seattle (WA); Hybrid; USD 101,000 - 107,000; Full time

Job summary

American Arbitration Association in Seattle seeks a Director of ADR Services to drive business development, outreach, and administration of arbitration and mediation. The role focuses on building relationships with clients, advocates, and industry partners to promote AAA-ICDR services.

Hybrid work is available for candidates located within 125 miles of the Seattle office; the position includes salary in the $101,000–$107,000 range with annual incentive eligibility and comprehensive benefits.

Qualifications

• Bachelor's degree in business, legal, or related discipline; advanced degree preferred.
• 3-5 years of related work experience in a business development role or equivalent.
• Strong ability to identify, pursue, and close new opportunities and build client relationships.
• Proficiency with Microsoft Office and case management tools.

Responsibilities

• Develop and execute regional business plans and pitches to clients.
• Represent AAA-ICDR at legal and ADR community events.
• Analyze market needs using CRM, case management systems, and feedback from stakeholders.
• Coordinate hearings, trainings, and panel member recruitment as needed.
• Ensure confidentiality and data security in all case-related information.

Skills

Business development

Client relationships

Presentation skills

Analytical reading

Case management familiarity

Education

Bachelor's degree in business, legal, or related discipline

Advanced degree preferred

Tools

Microsoft Office

CRM systems

Job description

The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.

Director of ADR Services (2026-80)

Overview: The Director of ADR Services is responsible for driving business development and outreach in the assigned region, promoting dispute resolution services, and managing the administration of complex arbitration and mediation cases. The role focuses on building effective business relationships with clients, advocates, and industry partners and promoting the use of AAA-ICDR's services.

Work Environment: This position offers a hybrid work arrangement; candidates must reside in a U.S. location within 125 miles of our Seattle, WA office.

Salary: Seattle, WA: $101,000 - $107,000.

Annual Incentive: This position is also eligible for a performance-based incentive.

Benefits: Medical, dental, orthodontia, and vision coverage; student loan repayment program; 403(b) retirement plan with substantial company match; discounted pet insurance; generous paid time off.

Business Development and Outreach

• Proactively identify and pursue opportunities to grow the organization's ADR services business; develop business plans and pitches to potential clients.
• Play a vital role in the regional legal, business, and ADR communities, focusing on being a resource to facilitate dispute resolution and promote the use of AAA’s ADR services; build and maintain strong relationships with clients, prospects, and industry partners.
• Develop and deliver engaging presentations to various stakeholder groups, effectively communicating the organization's value proposition.
• Analyze needs, problems, and trends of users, as well as the quality of service delivered, by pulling relevant metrics from CRM systems, case management systems, business intelligence dashboards and feedback/survey responses.
• Respond to inquiries regarding AAA’s ADR services promptly.
• Help recruit panel members consistent with AAA's Qualification Criteria for Admittance to the Roster of Arbitrators and Mediators; participate in panel member reviews based on caseloads and needs.
• Review and track trends regarding the regional markets and key sectors where AAA provides services.
• Assist with arbitrator training programs, education programs/conferences, and elections as necessary.
• Demonstrate regular, reliable, and predictable job attendance.
• Attend on-site and in-person hearings, meetings, and training sessions.

Case Management

• Serve as the primary case management contact for parties and mediators on assigned cases; make decisions on case issues in consultation with the VP.
• Manage assigned cases and ensure information is entered and maintained in the case management system; make case-related decisions by applying knowledge of rules and procedures and exercising independent judgment and discretion.
• Advise arbitrators on procedural hearing management and related issues.
• Participate in hearings/conferences and provide feedback and recommendations to the VP to maintain or improve the quality and delivery of services.
• Collaborate with colleagues across divisions and departments in scheduling and management of hearing facilities and event space.
• Ensure confidentiality of case information and records; adhere to information security and data privacy policies.

Education and Experience

Bachelor's degree in business, legal, or a related discipline. Advanced degree preferred. 3-5 years of related work experience in a business development role, preferably in the Legal Services field; or an equivalent combination of education and work experience.

Knowledge, Skills, & Abilities

• Ability to identify, pursue, and close new business opportunities; adept at building and managing client relationships.
• Ability to read and interpret case filings, budgets, financial reports, business correspondence, and procedure manuals.
• Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint) and case management systems.
• Ability to travel periodically (15-20%) to clients, training events, AAA offices, and conferences.