Director, Nursing & Study Operations

ClinLab Solutions Group; Richmond (VA); On-site; USD 85,000 - 120,000; Full time

Job summary

ClinLab Solutions Group is seeking an Operations Manager to lead a multidisciplinary oncology clinical research team. You will direct the full patient pathway, ensure data integrity, and drive standardization across CTMS/EHR systems.

The role emphasizes coaching, regulatory compliance (GCP/GDPR), and continuous process improvements to enhance efficiency and patient access. Occasional travel may be required.

Qualifications

• Bachelor's degree in Nursing or related health field.
• Active RN license in good standing in the practicing state.
• At least 5 years leadership experience in oncology clinical research.
• CITI GCP training.
• Solid command of federal clinical research regulations, GCP, and GDPR.
• Comfort with Microsoft Office and EHR/CTMS platforms.

Responsibilities

• Lead a multidisciplinary team of clinical staff with a proactive, hands-on approach.
• Train, coach, and develop direct reports; align with company values and standards.
• Champion high-quality, patient-centered care across clinical and study workflows.
• Direct the full patient pathway: referral intake, scheduling, navigation, study startup, feasibility.
• Guide rollout and use of CTMS, EHR, and related documentation systems.
• Ensure accurate data capture and audit readiness across departments.
• Establish and refine workflows and SOPs for efficiency and compliance.
• Act as clinical/operational contact for investigators and shared services.
• Evaluate protocols for feasibility considering nursing and ops capacity.
• Distribute studies, provide support to study teams, monitor metrics.
• Apply continuous-improvement methods to streamline workflows.
• Contribute to regional initiatives to widen patient access and performance.

Skills

Leadership

Coaching & Development

Process Improvement

Cross-functional Collaboration

Operations Management

Education

Bachelor's degree in Nursing

RN license (active)

CITI GCP training

Advanced degree (MSN/MHA/MBA)

Tools

Microsoft Office

EHR/CTMS systems

Job description

• Lead a multidisciplinary team - Clinical Research Coordinators, Data Coordinators, Medical Records staff, Clinic and Infusion Nurses, Nurse Navigators, and Referral Intake and Scheduling staff - with a proactive, hands-on approach.
• Train, coach, and develop direct reports, building lasting competency and keeping the team aligned with company's values and standards.
• Champion high-quality, patient-centered care across all clinical and study workflows.

Operational Management

• Direct the full patient pathway: referral intake, scheduling, navigation, study startup, and protocol feasibility.
• Guide the rollout and use of CTMS, EHR, and related clinical documentation systems.
• Safeguard accurate, timely data capture and maintain audit readiness across every department.
• Establish and continually refine workflows and SOPs to keep operations efficient and compliant.

Clinical & Study Collaboration

• Act as the clinical and operational point of contact for investigators, quality, regulatory, pharmacy, and global shared services.
• Work alongside fellow leaders to deliver care that stays fully within research protocol scope.
• Evaluate new protocols for feasibility, weighing nursing and operational capacity from the outset.
• Distribute studies equitably and provide steady support to study teams.

Process Improvement & Strategic Support

• Apply continuous-improvement methods to streamline workflows and clear operational bottlenecks.
• Monitor key metrics across referrals, screening, enrollment, and patient satisfaction.
• Contribute to strategic and regional initiatives that widen patient access and strengthen performance.
• Partner with quality and compliance to uphold all federal, GCP, and GDPR requirements.
• Take on additional duties as needed.

Required Education and Experience

• Bachelor's degree in Nursing or a related health field
• Active RN license in good standing in the practicing state
• At least 5 years of leadership experience in oncology clinical research
• CITI GCP training
• Solid command of federal clinical research regulations, GCP, and GDPR
• Comfort with Microsoft Office and EHR/CTMS platforms

Preferred Education and Experience

• Advanced degree (MSN, MHA, MBA, or similar)
• ONS/ONCC chemotherapy/immunotherapy certificate
• Oncology Certified Nurse (OCN) credential

Physical & Travel Requirements

• Primarily sedentary role, with roughly 80% of time spent seated
• Fast-moving, constantly evolving healthcare setting
• Tight deadlines and a steady need to stay current
• Close, cross-functional collaboration with physicians and other teams
• Occasional travel for site activation and training (under 10%)