Director Nursing Services - Greater Charlotte Market

Hugh Chatham Health; Charlotte (NC); On-site; USD 87,000 - 131,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off

Educational assistance

Retirement plans

Job summary

Advocate Health is seeking a senior leader to drive the service line quality management program from strategy to execution. This role oversees the quality team, budgets, and partnerships to raise care quality and outcomes across the network.

The position requires an RN license and a Master's in Health Care Administration, with at least seven years in quality, regulatory, and program management within healthcare settings. Onsite, full-time role with extensive collaboration across departments.

Qualifications

• Licensed RN with a Master’s in Health Care Administration.
• 7 years of quality, regulatory, project management, and continuous quality improvement experience; includes 7 years in healthcare management.
• Knowledge of Lean and regulatory requirements; able to implement quality initiatives.

Responsibilities

• Oversee development and continual oversight of the service line quality management plan.
• Direct human resource activities for the service line quality team, including hiring, performance evaluations, and engagement.
• Develop budgets and control expenditures; pursue partnerships and contracts for quality initiatives.
• Design change management strategies to improve service line quality and health outcomes.
• Ensure regulatory and accreditation readiness and compliance across the service line.

Skills

Communication

Change management

Lean methodologies

Quality improvement

Regulatory knowledge

Education

Master's in Health Care Administration

Registered Nurse License

Job description

Department

12881 Carolinas Medical Center - LC: Administration: Morehead

Status

Full time

Benefits Eligible

Yes

Hours Per Week

40

Schedule Details/Additional Information

Monday - Friday 8-5 onsite

Pay Range

$63.45 - $95.20

Major Responsibilities

Responsible for the strategic development, implementation, and continual oversight of the service line quality management plan.

Directs human resource activities which includes supervision to the service line quality team, interviewing and selection of new teammates, promotions, teammate development, performance evaluations, compensation changes, resolution of teammate concerns, corrective actions, terminations, and overall teammate engagement.

Develops and recommends operating and capital budgets and controls expenditures within approved budget objectives and drives approval of new partnerships and legal agreements to expand quality initiatives and value-based contracts.

Designs, develops, and implements change management strategies to focus on improving service line quality and health outcomes. Creates a culture of improvement for exemplary top decile quality outcomes by leading process improvement initiatives.

Responsible for oversight of service line regulatory and accreditation readiness and compliance, including any specialty-specific initiatives, commissions, programs, reporting, screenings across market.

Oversees the identification, design, and implementation of key quality improvement priorities to achieve top decile targets in service line metrics, including publicly reported metrics, quality measures for disease- specific quality councils, CMS measures, registry databases and physician compensation measures for citizenship.

Responsible for regional and site oversight of service line documentation system and associated processes, including oversight of organizational policies, procedures, guidelines, policy committees and work teams, charters, and scope of work for quality councils.

Submits abstracts, posters, results and innovations to national publications and makes presentations at national conferences.

Identifies and applies national and regional best practices, benchmarks, and quality tactics to enhance service line’s quality outcomes. Disseminates quality measure performance data to all clinicians while guiding improvement efforts.

Directs community outreach to support disease control, awareness, and early detection with particular focus on at-risk communities experiencing disparities in access and outcomes.

Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations, and laws applicable to the organization's business.

Minimum Education And Experience Required

License/Registration/Certification Required: Registered Nurse License

Education Required: Master’s Degree in Health Care Administration

Experience Required: Typically requires 7 years of experience with quality, regulatory requirements, project management, and continuous quality improvement principles. Includes 7 years of management experience in a healthcare and regulatory environment.

Knowledge, Skills, And Abilities Required

Skilled presenter and communicator with expert oral and written communication skills suitable for multiple audiences, including executives, internal and external stakeholders and clinicians.

Proficient in change management.

Knowledge of industry trends and latest information regarding quality, clinical care delivery, operations, population health, regulatory compliance, and value-based care.

Skills in critical thinking and solving operational processes to identify the challenges around local and regional quality and regulatory compliance.

Comprehensive understanding of health care delivery and health care dynamics within a large matrixed integrated health care system.

Experience with quality and performance improvement methodologies, principles (i.e. Lean), and associated processes and tools.

Extensive regulatory knowledge including external agency requirements with a skill in addressing local and systemic opportunities for improvement.

Physical Requirements And Working Conditions

• Must be able to sit, stand, and walk for prolonged periods.
• Exposed to normal office environment.
• This position requires travel so will be exposed to weather and road conditions.
• Operates all equipment necessary to perform the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment To You

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits And More

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.