Director, Medical Quality

VEG ER for Pets; New York (NY); On-site; USD 180,000 - 200,000; Full time

Benefits offered by this job

Health and wellness benefits starting

Unlimited PTO

Parental leave (up to 12 weeks)

Bring fur baby to work

Laptop + cell phone reimbursement

Job summary

VEG is seeking a Medical Quality Leader to partner with medical leaders and frontline VEGgies to deliver practical quality initiatives. You will travel 15%–25% across VEG hospitals, shaping clinical resources and EHR/treatment sheets to support safe, excellent care.

You will drive pilots, studies, and frontline education, collaborating with regional leadership to improve patient safety and care delivery across VEG hospitals.

Qualifications

• 5+ years of experience in emergency medicine.
• DVM, VMD, or equivalent.
• DACVECC (or board-eligible) or equivalent preferred.
• 3+ years in academic emergency/specialty environment preferred.
• 3+ years experience training, mentoring, and developing veterinary students, interns, and/or residents.
• Multiple publications or equivalent medical authorship experience.
• Experience lecturing at universities/conferences.
• State licensure in good standing or eligibility in ≥3 VEG hospitals.

Responsibilities

• Create and manage medical quality projects from proposal to pilot implementation, data/feedback collection, and continuous improvement.
• Ensure ongoing improvement and innovation of care delivery processes and systems.
• Develop and implement pilots and clinical studies with medical field leadership.
• Collaborate with regional, market, and local leaders on skill building and engagement in medical quality and patient safety programs.
• Assist medical leadership with patient safety events and case reviews; create solutions.
• Identify frontline education and training opportunities with practical, wide-spread impact.
• Gather frontline feedback on content, training, and medical quality needs.
• Provide feedback to Medical Education and Medical Operations teams.
• Create and disseminate VEG Medical Quality content including guidelines and one-pagers.

Skills

Emergency medicine

Communication

Leadership

Mentoring/training

Stakeholder management

Project management

Education

DVM/VMD or equivalent

DACVECC or board-eligible

Licensure in ≥3 states

Job description

ABOUT VEG

In 2014, VEG was born with a mission to help people and their pets when they need it most by challenging norms and fixing the ER experience. Since then, we've expanded rapidly, with hospitals nationwide open 24/7/365, and created an ER experience that focuses on what our pets and pet parents really need. We've done the same for our people (VEGgies), finding a way to say YES so they are empowered to achieve great things, grow in unexpected ways, and find a place where they truly belong.

ABOUT VEG

In 2014, VEG was born with a mission to help people and their pets when they need it most by challenging norms and fixing the ER experience. Since then, we've expanded rapidly, with hospitals nationwide open 24/7/365, and created an ER experience that focuses on what our pets and pet parents really need. We've done the same for our people (VEGgies), finding a way to say YES so they are empowered to achieve great things, grow in unexpected ways, and find a place where they truly belong. We’re rethinking emergency care from every angle—from how we run our hospitals to how we support the people working inside them. That's where our headquarters team comes in. Whether building technology to make our hospitals more efficient, recruiting and growing incredible VEGgies, or bringing our brand to life through marketing, our VQ (VEG Headquarters) team makes it all possible—ensuring our hospitals and people have everything they need to help pets and their families. VEG is a 2025 and 2026 certified Great Place to Work®.

THE JOB

The VEG Medical Quality mission is "Making it easy to deliver clinically excellent care the VEG way." You will support that mission by collaborating with our medical leaders, medical educators, and frontline VEGgies, focusing on impactful medical quality solutions that are practical, frontline-focused, and enhance best practice medicine. You will work 1-2 shifts per month in the hospital so you can stay connected to frontline needs and experience firsthand the impact of medical quality initiatives. Frontline VEGgies will see you as both an extension of VQ and as one of the team when you're in the hospital. You will solicit and integrate feedback on how quality and patient safety improvements can make it easier for them to deliver clinically excellent care, particularly related to clinical resources and our electronic health record and treatment sheets. Frontline leaders and employees will look to you as an expert and partner for piloting and successfully implementing clinical and quality initiatives. The world views VEG as a leader in veterinary emergency medical quality and knows our medical teams practice excellent medicine. As a quality leader you help frontline teams understand that quality is a journey, not a destination. You help them continually develop their skills and knowledge as they strive to do it better every day!

WHAT YOU'LL DO

• Create and manage medical quality projects from proposal to pilot implementation, data/feedback collection, and continuous improvement
• Ensure ongoing improvement and innovation of care delivery processes and systems
• Develop and implement pilots and clinical studies in collaboration with the medical field leadership and local medical leaders
• Work with field leaders (regional, market, and local) on skill building and engagement in medical quality and patient safety programs
• Provide assistance to medical leadership teams for patient safety events and case reviews, partnering with them to create solutions
• Identify frontline education and training opportunities, focusing on areas with practical and wide-spread impact
• Obtain frontline feedback about content, training, and medical quality needs
• Provide consistent feedback on frontline training and resource needs to Medical Education and Medical Operations teams
• Create and disseminate new and updated VEG Medical Quality content including clinical guidelines and one pagers with a focus on practical resources with a widespread impact
• Identify and create patient safety features such as default treatment instructions and safety alerts in the VEG electronic health record
• Remain up to date with current research and plan research projects
• Represent VEG at conferences and industry events, with particular emphasis on quality and patient safety

WHAT YOU NEED

• DVM, VMD, or equivalent
• DACVECC (or board-eligible) or equivalent preferred
• 5+ years of experience in emergency medicine
• 3+ years in academic emergency/specialty environment preferred
• 3+ years experience training, mentoring, and developing veterinary students, interns, and/or residents
• Multiple historical publications or equivalent experience that reflect skilled medical authorship required
• Experience lecturing at universities and/or conferences required
• State licensure that is in good standing OR eligibility for such licensure in at least 3 states with a VEG hospital
• Medical leadership experience preferred
• Project management experience preferred
• A commitment to mentorship and elevating the next generation of vets
• Strong communication and interpersonal skills
• Skilled at stakeholder management and cross-functional collaboration
• Clear and direct written and verbal communication to inspire, motivate, guide, and influence local leaders
• Strong critical-thinking and creative problem-solving abilities, as this role is strategic in nature
• Strong financial and data literacy skills
• Genuine desire to improve one's own skills and knowledge at all times and eager to both be a teacher and to learn from others
• Sets aside time to study up to date veterinary medical trends to ensure VEG hospitals maintain medical excellence
• Must be able travel up to 15%-25% of the time to various VEG hospitals when needed, occasionally including weekends and holidays. Additional travel to VQ on an as-needed basis for medical leadership meetings and project work.

WHO YOU ARE

• Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives
• Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team's' accomplishments
• Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results
• Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge

HOW WE INVEST IN YOU

• Competitive Compensation Including $180,000-$200,000 salary + bonus + benefits + equity.
• Comprehensive health and wellness benefits that start on day one, and access to free therapy or counseling
• Paid parental leave, up to 12 weeks at 100% of regular salary, and offering inclusive fertility and family-building care for all types of families
• Unlimited PTO to use for vacation or sick days—however you need it!
• Generous employee referral program, so our awesome people can bring in more awesome people.
• And the little (big) things, like casual office attire, ability to bring your fur baby to work, cool VEG swag, food in the fridge for when you're hungry and free lunches twice a week!!
• Company laptop and a monthly cell phone reimbursement

BETTER TOGETHER: WHY IN-PERSON MATTERS AT VEG HQ

Our hospitals thrive on in-person collaboration, and VQ is no different. Time in the office sparks stronger connections, meaningful conversations, and better results—all bringing our core values to life. We prioritize being present because our values are best achieved side by side. Plus, we make getting here easy with free parking and a shuttle from the White Plains Metro-North station.

DEI

At VEG, diversity is not just a word—it's a strength that fuels innovation and kindness. Our mission is "Helping people and their pets when they need it most." And we do that better when our VEGgies (employees) feel valued, respected, and empowered to bring their authentic selves to work. That's why we're devoted to creating an environment that reflects the diverse communities we serve—where different perspectives are not only welcomed but celebrated. We are focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered. Saying yes to VEG means helping us build a culture where your unique experiences and background contribute to a shared vision: being the world's veterinary emergency company.