Director, Marketplace Strategy

Microsoft; Redmond (WA); On-site; USD 130,000 - 278,000; Full time

Job summary

A leading technology company is seeking a Director of Marketplace Strategy based in Redmond, WA. This role involves driving revenue outcomes through innovative solutions and requires 8+ years of experience in program management. The ideal candidate will excel in change management and have a strong understanding of marketplace analytics. Competitive compensation package offered with potential for additional benefits.

Qualifications

• 8+ years experience in program management, process management, or process improvement.
• 6+ years of strategic program and/or project management experience in a technology organization.
• Ability to interpret marketplace analytics and performance metrics.

Responsibilities

• Develop and execute strategies aligned to business and partner priorities.
• Conduct extensive research and analyze market trends and customer feedback.
• Communicate effectively across functional teams and manage project execution.

Skills

Change management

Consultative skills

Executive communication

Cross-group collaboration

Negotiation

Education

Bachelor's Degree in Business, Operations, Finance, or related field

Job description

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With a vision to "Build and sell Microsoft AI, Cloud applications, and services, with partners, empowering people and organizations to achieve more," SME&C Global Channel Partner Sales (GCPS) is responsible for driving revenue outcomes with partners through innovative solutions–at scale.

Responsibilities

• This person will excel in change management, consultative skills, and executive communication. You think in multi‑year horizons, crafting strategies aligned to business and partner priorities. You apply Microsoft skilling to execute with agility, removing friction, aligning teams, and delivering seamless partner experiences. You use data and market signals to guide decisions and adapt plans. You collaborate across Business Groups (BGs), Product Groups (PGs), and corporate functions, demonstrating One Microsoft culture while advocating for stakeholder success and embedding compliance into every program.
• Involves extensive research and analysis of program landscape, market trends, and customer feedback to determine program scope and size.
• Effectively communicate and collaborate with cross‑functional stakeholders to create project plans aligned with business objectives, setting success criteria and performance metrics using data to demonstrate impact.
• Lead communication plans, advocate complex programs, manage requirements, and ensure effective project execution and risk mitigation.
• Oversee project portfolios, manage finances, and communicate updates and risks to stakeholders. Collaboration with other teams ensures efficient program processes and change management strategies. In Business Program Evaluation and Improvement, the role conducts cost‑benefit analyses, evaluates performance metrics, and optimizes programs through data analytics.
• Leverage change management methodologies to help stakeholders adapt and adopt to changes while influencing organizational initiatives, developing change management strategies and ensure stakeholder buy‑in.
• Contribute to training and reskilling efforts in collaboration with Human Resources.
• Role Model of Microsoft Values: Treats others with fairness and respect and shows empathy and compassion and Models compliance and represents the Microsoft Values and the One Microsoft culture.
• Embody our Culture and Values

Qualifications

• Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement
• OR equivalent experience.
• 6+ years of strategic program and/or project management experience in a technology organization, working across global stakeholders, multiple functions, and complex interdependencies, or related experience.
• 2+ years experience driving marketplace transformation.
• Ability to interpret marketplace analytics, dashboards and performance metrics to guide business decisions.

Additional or Preferred Qualifications

• Experience in commercial marketplace operations, including partner onboarding, offer management, and transaction enablement.
• Demonstrated ability to develop and execute go‑to‑market strategies, especially in regulated environments.
• Proven track record in complex program management, change management, delivering business value.
• Understanding of Microsoft's strategy, products, services, and culture.
• Skilled in cross‑group collaboration, negotiation, communication, and conflict resolution abilities and experience in process optimization and understanding desired business outcomes.
• 5+ years of experience leading cross‑functional programs, ideally in a two‑sided marketplace or platform environment.
• Familiarity with payment services regulations and licensing requirements (e.g., Energy Metering Interface (EMI) license under Payment Services Directive 3 (PSD3)/Payment Services Regulation (PSR)).
• Cross‑Org Influence: Ability to collaborate across engineering, legal, finance, and partner teams to drive marketplace transformation.
• Global Perspective: Experience working with international teams and navigating regional compliance challenges (e.g., European Economic Area (EEA), Ireland‑based regulatory compliance (RegCo) setup).

Business Program Management IC6 – The typical base pay range for this role across the U.S. is USD $130,900 – $277,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 – $303,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications and processes offers for these roles on an ongoing basis.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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Seniority level: Not Applicable

Employment type: Full‑time

Job function: Other

Industries: Software Development