Director, Marketing Operations - Mid Atlantic South (Hybrid)

Transmission & Distribution World; Baltimore (MD); On-site; USD 166,000 - 229,000; Full time

Benefits offered by this job

Annual bonus

401(k) match

Medical, dental and vision insurance

Life and disability insurance

Generous paid time off

Long Term Incentive Plan

Employee Assistance Program

Wellbeing programs and education perks

Referral bonus program

Job summary

Exelon seeks a Director of Marketing Operations to drive operational excellence in marketing/advertising processes, analytics, and mar-tech. You will guide budgeting, performance measurement, and cross-OpCo campaigns, while ensuring consistent customer experiences across all regions.

The role emphasizes governance of agency partnerships, shared resources, and a proactive approach to storm readiness and digital adoption. Strong leadership and strategic collaboration are essential.

Qualifications

• Bachelor's degree in business, marketing or related field is required.
• At least 12 years in a management position overseeing marketing-related functions.
• Minimum 5 years of supervisory experience.
• In lieu of degree, 15–20 years of relevant experience may be considered.

Responsibilities

• Lead Marketing Analytics, establishing a Center of Excellence for insights.
• Coordinate cross-OpCo marketing initiatives and standardized assets.
• Drive content creation alignment and efficient workflows across regions.
• Govern brand reputation and oversee agency partnerships and budgets.

Skills

Management experience

Marketing strategy

Stakeholder management

Budget management

Education

Bachelor's degree in business administration, marketing, or related field

Advanced degree in engineering, business, law or marketing

Tools

Power BI

Job description

Exelon is helping build a more affordable, reliable energy future for the communities we serve. We're looking for people who are ready to make a difference and work together to deliver the energy our customers count on every day. As a Fortune 200 company and one of the nation's largest utility companies, we have more than 20,000 colleagues who serve nearly 11 million customers through six fully regulated utilities - Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco). Exelon is built by people who put safety first, work together to solve problems and show up every day for our customers and communities. We believe strong teams are built on trust, respect and a shared commitment to high-performance culture. And our commitment to employees includes creating an environment where people can grow, develop new skills and build thriving careers. We know this work isn't easy. That's why we offer competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career. No matter your role, you will be part of a team that is committed to making a difference, improving how we work and delivering for the people who depend on us.

Are you on for the challenge?

The Director of Marketing Operations role focuses on high-level responsibilities to drive operational excellence in the areas of marketing and advertising process management, financial oversight, performance tracking and mar-tech optimization for Exelon and OpCos. This role would serve as a change management lead as well as support an integrated approach to include process optimization and workflow efficiency, marcomm Technology and tools, budget and resource analytics, marketing performance measurement and analytics, and customer insights, segmentation and analytics. Additional scope includes counsel on key marketing campaign messages around themes such as reliability, safety, storm readiness, outage management, and digital adoption, helping to create a consistent customer experience across all our regions. By fostering a unified marketing vision, the Director will enhance campaign impact in coordination with each OpCo's unique needs, ultimately supporting a consistent customer experience across all regions. The Director of Marketing Operations brings a disciplined, collaborative approach to Exelon and OpCo marketing activities, driving alignment, operational efficiency, and impactful innovation.

Primary Duties

• Marketing Analytics Data-Driven Insights and Performance Measurement: Establish a Marketing Research & Analytics Center of Excellence (COE) to provide deeper customer insights, enhanced brand health monitoring, sentiment analysis, and actionable metrics using data visualization tools like Power BI. This will empower OpCos with better segmentation and clearer insights into campaign performance, informing future investment directions (30%)
• One Exelon Initiatives: Marketing Alignment Strategic Cohesion and Operational Efficiency: Coordinate marketing initiatives across OpCos to identify shared themes and foster a more integrated campaign roadmap. This role will help reduce redundant efforts in creative development and production, allowing for localized customization without duplicating work. Standardized campaign formats and assets will support each OpCo's distinct needs while optimizing resources and costs. Additionally, shared budget tracking and visibility tools will enable stronger reporting capabilities and better-informed spending decisions aligned with Exelon's overall goals. (30%)
• One Exelon Initiatives: Content Creation Alignment Cross-OpCo Collaboration: Foster a culture of shared learning and best practices through collaborative planning sessions and shared content calendars. This role will strengthen cross-OpCo relationships and knowledge sharing, benefiting both Exelon and its OpCos. Streamlined workflows will allow OpCos to direct resources toward high-impact, region-specific campaigns, freeing up time and resources to focus on local priorities. (30%)
• Exelon Brand & Reputation Governance and Oversight: Establish governance and oversight measures to ensure consistency and smooth integration of agency partnerships. This includes standardized tools and efficient knowledge-sharing practices, supporting a collaborative approach as new relationships develop. (10%)

Job Scope

Supervisory Duties: The Director will not reside within any individual OpCo but will operate within the Business Services Company (BSC), providing a broader, company-wide perspective. Span of Control: The Director of Marketing Operations will report directly to BSC VP Corporate Affairs and through dotted line reporting to OpCo VPs of Marketing & Communications. Decision-Making Authority: The Director will have significant decision-making authority in budgeting, campaign priorities, and analytics, ensuring alignment with Exelon's overall goals. Internal and External Relationships: The role requires active collaboration with each OpCo to ensure shared understanding and commitment to the marketing vision, as well as managing relationships with a single creative agency of record and a unified media-buying partner. Budget Accountability: The Director will oversee budget management.

Minimum Qualifications

- Bachelor's degree in business administration, marketing, or related field. - A minimum of 12 years in a management position overseeing a combination of brand marketing; direct marketing, product development; product marketing, program marketing; and strategic planning. - 5 years of supervisory experience. - In lieu of degree, 15-20 years of relevant experience. - Previous experience managing marketing entry strategies from market research to product launch with a proven record of success to a large customer base. - Previous experience creating, managing, and executing strategic business for initiatives with a budget scope of $5M to $20M. - Flexible as to travel, time, and location of work, subject to schedules and locations of other people. Occasional participation in special events on weekends and holidays. - Ability to manage internal and external key stakeholder relationships. - Ability to participate in Storm Response Emergency Duty.

Preferred Qualifications

- Advanced degree in engineering, business, law or marketing highly desirable. - Industry experience with environmental regulatory or energy utility issues highly desirable

Benefits

• Annual salary will vary based on a candidate’s skills, qualifications, experience, and other factors: $166,400.00/Yr. – $228,800.00/Yr. plus an additional $50K in Long Term Incentive Plan annually
• Annual Bonus for eligible positions: 30%
• 401(k) match and annual company contribution
• Medical, dental and vision insurance
• Life and disability insurance
• Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
• Employee Assistance Program and resources for mental and emotional support
• Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
• Referral bonus program
• And much more

Note: Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service, job grade, job classification or represented status. Eligibility will be determined by the written plan or program documents.

Who We Are

We're powering a cleaner, brighter future. Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient. We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 19,000 colleagues strong serving more than 10 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco). In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career. Are you in?