Director, Market Access Operations & Analytics

GlaxoSmithKline; Durham (NC); On-site; USD 180,000 - 275,000; Full time

Job summary

GSK is seeking a Director of Market Access Digital & Technology in the US to lead strategy, architecture, and delivery of the commercial technology portfolio across pricing, rebates, and government pricing. You will partner with US Market Access leadership to deploy AI-enabled automation, govern complex systems, and drive value realization.

Lead a blended team of internal and outsourced resources, ensure audit-ready processes, and align with enterprise architecture while balancing innovation and

Qualifications

• Bachelor's degree in Computer Science, IT, Business or related field required.
• 10+ years technology leadership experience in pharma/biotech or life sciences commercial tech.
• Experience leading teams and portfolios in a large global org.
• Experience with US Market Access processes: account management, contract ops, payer contracting, rebate management, gross-to-net, government pricing.
• Experience with cloud data platforms, API/batch integration, master data, BI tools.
• Experience with AI/agentic automation in commercial operations.
• Experience managing Strategic Partner relationships across multi-vendor teams.
• Experience engaging senior stakeholders across Commercial, Finance, Legal and Compliance.
• SOX IT controls, system validation, data privacy, audits.

Responsibilities

• Define and drive the technology strategy and roadmap for US Market Access digital portfolio.
• Act as trusted advisor to US Market Access leadership and plan business readiness for launches and expansions.
• Establish governance for Market Access applications and maintain portfolio view for demand prioritization.
• Ensure technology readiness for launches, expansions, and integrations across US Market Access processes.
• Own target-state architecture, data ownership, and integration with ERP/finance systems.
• Lead AI-native transformation and ensure compliant deployment across capabilities.
• Manage technology budget, forecasting, and value realization.
• Build and mentor a high-performing team of AI Product Managers and technology leads.

Skills

Agile Methodology

Cross-Functional Teamwork

Data Analysis

Design Thinking

DevOps

Prioritization

Product Development Research

Product Roadmapping

Project Management

ROI

Software Development

Strategy Deployment

User Experience (UX)

User Interface (UI) Design

Education

Bachelor's degree in Computer Science, Information Technology, Business, or a related field

Tools

Power BI

Tableau

Job description

Business Introduction

GSK remains committed to achieving bold commercial ambitions for the future. By 2031, we aim to deliver 40 billion in annual sales, leveraging our existing strong performance momentum to significantly increase our positive impact on the health of billions of patients globally. Our Ahead Together strategy is centered on early intervention to prevent and alter the course of disease, thereby protecting people and supporting healthcare systems. Our diverse portfolio consists of vaccines, specialty medicines, and general medicines. Through continuous innovation and a dedicated focus on scientific and technical excellence, we strive to develop and launch new, groundbreaking treatments that address critical health challenges.

The Director, Market Access Digital & Technology is a senior technology leadership role accountable for the strategy, delivery, and operational excellence of GSK's enterprise Market Access commercial technology portfolio in the US. The role owns end-to-end product and technology accountability across the full spectrum of Market Access business processes (pricing, contracting, rebate, channel, gross-to-net, government pricing, and direct commerce operations) and serves as the primary US accountability anchor for the teams, Strategic Partners, and resources that support them.

The Director is the digital business partner to US Market Access Contract Operations leadership: advising, recommending, and delivering against objectives the business owns, while setting the technical direction the US business depends on. The role exists to make the Market Access technology landscape a dependable, compliant, and increasingly automated foundation for the US business, and to build the team and governance that keep it that way. Success is measured by full compliance, fewer manual handoffs, fewer errors, a faster and cleaner close, lower run cost, successful audits, and realized value from AI and automation.

The role owns the Market Access applications and the source-system data that originates in them. Analytics, BI, and data-science and AI/ML model development sit with the Market Access Analytics teams, which this role supplies with reliable source data and domain understanding.

Key Responsibilities

Strategy and business partnership

• Technology strategy and roadmap: Define and drive the technology strategy and roadmap for the US Market Access commercial technology portfolio, translating complex business processes (account management, pricing, rebate management, government pricing, gross-to-net, and channel operations) into clear technology investment priorities aligned with GSK's commercial strategy, compliance requirements, and AI transformation ambitions.
• Business partnership: Act as trusted advisor and service partner to US Market Access leadership, engaged early in business planning, anticipating needs and bringing options ahead of demand.
• Portfolio and demand governance: Establish and chair the governance forum for Market Access applications and operations, where priorities and trade-offs are decided and recorded; maintain a single, current portfolio view of Market Access digital activity with a formal demand intake; and represent Market Access operational systems in enterprise data and AI demand-prioritization forums.
• Launch and business change readiness: Ensure technology readiness for new product launches, indication expansions, and business development or integration activity affecting US Market Access processes.

Platforms, architecture, and data

• Target-state architecture: Own the target-state architecture and lifecycle of the Market Access technology landscape, including revenue-management platform integration and decommissioning, cloud and data platform decisions, and integration with ERP and finance systems, in partnership with Enterprise Architecture. Favor shared platforms and configuration over custom code, keep SaaS platforms on supported versions, and plan for obsolescence across the platform lifecycle.
• Source-system data ownership: Own the source systems and the data originating in them (definitions, quality rules, lineage, and ownership) and their reliable delivery into enterprise data platforms for analytics, reporting, and AI consumption.
• Government pricing and gross-to-net: Own the technology for government price calculation and filing (Medicaid, 340B, VA/FSS, and TRICARE) and for gross-to-net estimation and accrual, driving accuracy, transparency, auditability, and speed of close.
• Contract and offer automation: Move contracting, offer, and rebate management to digital-first workflows and eliminate remaining manual handoffs, applying judgment about where automation removes effort rather than relocating it.
• AI and agentic transformation: Lead the agentic and AI-native transformation of Market Access commercial processes, driving adoption and ensuring responsible, compliant deployment aligned with GSK's AI strategy.

Investment and financial management

• Technology investment and budget: Own technology investment planning and the annual operating and capital budget for the portfolio, building business cases with Finance and Commercial leadership and prioritizing and funding the highest-value capabilities.
• Financial governance: Own the full financial cycle (annual build, monthly forecast, accrual and purchase-order discipline, variance, and resource allocation across internal and partner teams), land the year within agreed tolerance, and maintain a consolidated, transparent view of total digital investment supporting US Market Access.
• Value realization: Track realized value after go-live and deliver an annual productivity commitment through total-cost-of-ownership reduction and vendor and licence rationalization.

Team, vendors, and delivery

• Team leadership: Manage and develop a high-performing team of AI Product Managers and technology leads across blended internal and outsourced resources, providing coaching, career development, and performance management, and set clear objectives, standards, and accountability.
• Capability and succession: Build technical and functional strength, remove single-person dependency on business-critical systems and knowledge, and own succession for key roles.
• Strategic Partner governance: Own Strategic Partner governance and the product operating model for Market Access commercial platforms (accountability frameworks, SLA structures, agile delivery cadences, run-versus-change balance, and release governance), and hold partners, including revenue-management platform vendors and systems integrators, to committed outcomes and commercial terms.
• Outside-in perspective: Benchmark against peers and best-in-case practice to keep the portfolio, operating model, and vendor terms competitive.
• Escalation: Serve as the senior US escalation point for technology incidents, compliance risks, regulatory filing timelines, and cross-functional dependencies across the Market Access portfolio.

Compliance, risk, and reporting

• Audit readiness and control environment: Keep the portfolio compliant and audit-ready, including government price reporting obligations, SOX-relevant IT general controls, system validation and documentation, access management and segregation of duties, data privacy, and third-party and AI risk assessments, partnering with Legal, Compliance, and Internal Audit.
• Regulatory framework: Maintain working command of the legal and compliance framework governing US Market Access, including OIG guidance, the anti-kickback statute, and HIPAA, and reflect it in system design, controls, and access.
• No-surprises protocol: Report delivery, budget, and risk issues to D&T leadership early and quantified, with mitigation options and a recommendation.
• Portfolio reporting: Produce executive-ready reporting on a consistent set of delivery, adoption, and value-realization KPIs that stands up to challenge without rework.
• Leadership representation: Represent Market Access D&T in senior leadership forums, investment steering committees, and regulatory readiness reviews, bridging global commercial technology capabilities and US Market Access needs so global standards are adopted locally and US requirements are reflected in global roadmaps.

Why You?

Basic Qualification

We are seeking professionals with the following required skills and qualifications to help us achieve our goals:

• Bachelor's degree in Computer Science, Information Technology, Business, or a related field.
• 10+ years of technology leadership experience, including 5+ years in pharmaceutical or life sciences commercial technology with experience in US Market Access operations, systems implementation, or digital transformation.
• Experience leading teams and portfolios in a large, matrixed global organization, including managing people leaders, blended internal and outsourced teams, offshore or global capability centers, and a delegated technology budget (forecasting, vendor cost management, and variance).
• Experience with US Market Access business processes, including enterprise account management, contract operations, payer contracting, rebate management, channel management, gross-to-net estimation and accrual, and government pricing programs (Medicaid, 340B, VA/FSS), including calculation logic and audit support.
• Experience with data and analytics architecture, including cloud data platforms; API, event-based, and batch integration patterns; master and reference data for product, customer, and membership; and BI tools such as Power BI or Tableau.
• Experience with AI and agentic automation, including orchestration platforms, applied to improving accuracy, speed, or cost in business operations.
• Experience managing Strategic Partner relationships across distributed, multi-vendor delivery organizations.
• Experience engaging senior stakeholders across Commercial, Finance, Legal, and Compliance functions, including advising on technology recommendations.
• Experience operating technology in a regulated, audited environment, including SOX-relevant controls, system validation and documentation practices, data privacy requirements, and internal and external audits.

Preferred Qualification

If you have the following characteristics, it would be a plus

• Market Access technology leadership: Prior senior Market Access technology leadership in a large pharmaceutical or biopharma D&T organization, with hands-on experience delivering or operating enterprise revenue‑management platforms used in the US market (for example Model N or Integrichain) and their integration with SAP and finance systems.
• Contract and planning platforms: Experience with contract lifecycle management and process automation platforms, and with gross‑to‑net process.
• AI and data: Familiarity with agentic AI frameworks, AI orchestration platforms (for example AWS Bedrock, Snowflake, or Agentforce), machine learning, and predictive analytics applied to pharma commercial operations, and with industry syndicated and transactional datasets such as IQVIA, specialty pharmacy and 852/867 channel data, and PBM and payer claims data.
• Change management and credentials: Experience leading large-scale change management and adoption programs for commercial users, and formal agile or product management credentials (for example SAFe, Scrum, or Product Owner).

#LI-GSK

#AGTech

Skills

Agile Methodology, Cross-Functional Teamwork, Data Analysis, Design Thinking, DevOps, Prioritization, Product Development Research, Product Roadmapping, Project Management, Return on Investment (ROI), Software Development, Strategy Deployment, User Experience (UX), User Interface (UI) Design

Please visit GSK US Benefits Summary to learn more about the comprehensive benefits program GSK offers US employees.

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases - to impact health at scale.

People and patients around the world count on the medicines and vaccines we make, so we're committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

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