Director, Managing Director- 401K Relationship Manager

Fidelity Investments Careers; Texas; Hybrid; USD 150,000 - 240,000; Full time

Job summary

Fidelity Investments Inc. is seeking a Director, Managing Director-401K Relationship Manager who serves as the primary contact for institutional clients and leads a team to deliver superior service.

The role focuses on building senior-level client relationships, educating sponsors, resolving issues, and guiding strategy and design for retirement plans. Responsibilities include coordinating with internal Fidelity experts, planning meetings, and presenting investment and plan design options.

Qualifications

• Requires Series 7 and 63 licenses.
• 3–5+ years of Relationship Management or Client Service experience; Retirement/401K preferred.
• Retirement plan record keeping and administration experience.
• Strong verbal and written communication skills.
• Excellent organization and time management with attention to detail.
• Problem-solving skills.
• Effective presentation, influence and negotiation skills.
• Build client relationships and serve as trusted advisor to Plan Sponsors.

Responsibilities

• Lead and manage client relationships; resolve issues and educate clients.
• Coordinate with Fidelity teams to deliver service and solutions.
• Plan, conduct and document effective in-person or virtual client meetings.
• Assess client needs and present Fidelity solutions addressing plan design and investments.
• Maintain relationships with key client decision makers and stakeholders.

Skills

Relationship management

Licenses

Communication

Organization

Problem solving

Presentation

Negotiation

Client service

Job description

Fidelity will not provide immigration sponsorship for this position.

Job Description:

Job Title: Director, Managing Director- 401K Relationship Manager

The Role

The Director, Managing Director is the primary contact for the client and works in a team structure which is collectively responsible for leading, educating, resolving client issues, establishing relationships and meeting the needs of Plan Sponsors. In this role you will develop positive relationships with institutional clients and build internal working relationships with Fidelity personnel in support of service delivery.

The Expertise and Skills You Bring

• We require associate in this role to hold Series 7 and 63 licenses.

• We prefer associates to have 3-5 plus years of Relationship Management or Client Service experience; preferably within Retirement/401K industry.
• Your retirement plan record keeping and administration experience.

• Your relationship management experience.

• You have excellent verbal and written communication skills.

• Your excellent organization and time leadership skills and attention to detail.

• You have shown problem-solving skills.

• Your effective presentation skills, influence and negotiation skills.
• Verifying client agreement about the issues and options before implementing with solutions. Developing, leading and maintaining strong client relationships.

• We are responsible for building positive relationships based on shared dedication to mutual goals. We set the strategic direction for the plan and demonstrates ultimate ownership and accountability for the relationship. Acts as the client’s 'trusted advisor'.

• Building client relationship to the highest level of decision makers.

• Planning and conducting effective in-person and/or phone meetings.

• Makes detailed plans and preparations for client meetings.

• Accurately planning, influencing, and implementing Fidelity solutions to address needs.

• Differentiating Fidelity's benefits approach against competitive benefit solutions.

• Facilitating discussions with clients regarding legal, regulatory and design issues across the plan. Consults with clients on qualified and potentially nonqualified plan design alternatives.

• Coordinating internal resources to provide analysis and recommendations to clients on design alternatives.

• Responsible for analyzing investment architecture and providing appropriate alternatives.

• Identifying key drivers and maintains consistent formal/informal contact with key client decision makers.

• Actively facilitating Investment Review meetings.

• Working closely and actively leads discussions with Investment Consulting to build effective investment strategies and develop solutions that benefit clients/Fidelity.

• Assisting Plan Sponsors with plan corrections, resolving operational defects, PSW navigation, providing plan and participant literature, and contribution inquiries.

• This includes problem resolution on behalf of clients to produce a satisfactory outcome.

• Considered the lead associate for the Book of Business with supporting functions (Client Service Manager, Testing and Reporting Analyst) providing services through the MD to the client.

• Building and developing strong working relationships.

The Team

The Managing Director is the primary contact for their client and works in a team structure which is collectively responsible for leading, educating, resolving client issues, establishing relationships and meeting the needs of Plan Sponsors.

Fidelity's Onsite Working Model Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

Certifications:

Series 07 - FINRA, Series 63 - FINRA

Category:

Relationship Management

Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.