Director, Loss Prevention Regional (LPRD)

Ross Stores, Inc.; Lake Forest (CA); Hybrid; USD 120,000 - 260,000; Full time

Job summary

Ross Stores, Inc. in Dublin, CA is seeking an experienced Loss Prevention Director to lead shortage and safety initiatives, supervise investigations, and partner with Store Ops and HR to implement integrated solutions that reduce losses.

The role requires travel, strong communication, and training of District Managers and store staff. The base pay range and hybrid work arrangement reflect Ross Stores' commitment to a diverse, high-performing team.

Qualifications

• Experience in loss prevention, shortage control, accident reduction and fraud prevention programs.
• Excellent oral and written communication skills.
• Assist VP of Loss Prevention in training management and hourly staff on shortage and safety controls.
• Develop and upgrade training materials for awareness sessions.
• Supervise confidential investigations and interviews.
• Must be able to travel frequently.
• Computer skills: Word, Excel and PowerPoint.

Responsibilities

• Directs all aspects of Shortage and Accident Reduction Goals for the Division.
• Develops action plan for Shortage Initiative.
• Supervises and trains all LPDMs.
• Manages internal and external investigations.
• Responsible for the physical security of all buildings.
• Manages LP Budgets.
• Manages third-party Loss Prevention or Safety relationships.
• Partners with VP of Store Ops and HR for integrated solutions.

Skills

Loss prevention

Communication

Data analysis

Travel

Education

BA Degree or greater

Tools

Word

Excel

PowerPoint

Job description

Our values start with our people, join a team that values you!

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

As Part Of Our Team, You Will Experience

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centres nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

GENERAL PURPOSE

An effective LPRD is responsible for the protection of all company assets and achieving shortage and safety goals set for the division. This is done by supervising and promoting Loss Prevention initiatives and programs. It is further accomplished by developing and maintaining a strong partnership with the Vice President of Store Operations. Through this partnership the LPRD implements shortage and safety related solutions designed to reduce losses through a combination of applications which include data analysis, audits, training programs and investigations. The LPRD will ensure that all Asset Protection and Safety audits are completed in accordance with the matrix and that audits are done consistently and objectively. Additionally, the LPRD will supervise all aspects of internal and external investigations as well as ensuring the proper training and development of all LP personnel. By having direct involvement with the training of DMs, Store Supervisory staffs and Associates in shortage control and safety awareness the LPRD will help drive the company’s shortage and accident reduction goals. The LPRD will ensure accurate and timely submission of all required reports and will effectively handle all other duties assigned by the VP of Loss Prevention.

To achieve an effective partnership with Store Operations the LPRD must develop and maintain ongoing communication and interaction with their VP, DMs, SHRMs and Store Teams through participation in meetings, conference calls and store visits. Additional partnerships will also be developed as the LPRD works with cross functional groups and departments to ensure integrated solutions that impact shortage control and accident reduction initiatives.

The LPRD must be results oriented with excellent verbal and written communication skills; have the highest level of personal integrity; and provide direction and leadership to their direct reports.

Essential Functions

• Directs all aspects of Shortage and Accident Reduction Goals for the Division.
• Develops action plan for Shortage Initiative.
• Supervises and trains all LPDMs.
• Manages all aspects of internal and external investigations.
• Responsible for the physical security of all buildings.
• Manages LP Budgets.
• Manages all third-party relationships pertaining to Loss Prevention or Safety.
• Effective partnership with VP of Store Ops and Human Resources to ensure integrated solutions that impacts shortage control and accident reduction.

COMPETENCIES

Manages Work Processes

Business Acumen

Plans, Aligns & Prioritizes

Builds Talent

Collaboration

Leading by Example

Communicates Effectively

Ensures Accountability & Execution

Qualifications & Special Skills Required

• Experience in the successful implementation of loss prevention, shortage control, accident reduction and fraud prevention programs.
• Excellent Oral and written communication skills.
• Ability to assist the Vice President of Loss Prevention and RVP in training Ross Store management and hourly associates through specialized meetings and ongoing awareness campaigns dealing with Shortage and Safety control measures.
• Assist the Vice President of Loss Prevention in developing and upgrading training materials and concepts for awareness training sessions.
• Have the ability to Supervise and conduct confidential, detailed investigations and interviews.
• Handle considerable travel.
• Computer Skills to include Word, Excel And PowerPoint

EDUCATION / CERTIFICATIONS

• BA Degree or greater, preferably in Business, Criminal Justice or other related fields. Two years of directly related experience may be substituted for each year of required college

Physical Requirements

Job requires ability to work in an office environment, primarily on a computer

Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc

Consistent timeliness and regular attendance

Vision requirements: Ability to see information in print and/or electronically

Ability to spend up to 100% of working time standing, walking and moving around the store

Ability to occasionally bend at the waist, squat, kneel, climb, carry, reach, and stoop

Ability to occasionally push, pull and lift and carry up to 20lbs

Job requires traveling frequently

For hybrid: This role requires regular in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback

However, this role can perform duties effectively using a combination of in-office and remote work

Supervisory Responsibilities

Senior Loss Prevention Manager and District Loss Prevention Manager

DISCLAIMER

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

The base pay range for this role $119,800.00 to $260,400.00. The base pay range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.