Director, Legal Operations & Enablement

McKesson’s Corporate; Richmond (VA); Hybrid; USD 131,000 - 219,000; Full time

Job summary

McKesson seeks a Director, Legal Operations & Enablement to lead the MMS Legal Department’s operational excellence. You will implement processes, systems, and vendor programs to enable efficient legal services and strategic budgeting across the organization.

You will partner with Legal, IT, Procurement, Finance, and Compliance to deploy technology, manage outside counsel, and deliver dashboards that inform decisions. This role requires extensive leadership and 12+ years’ experience.

Qualifications

• Degree or equivalent experience. Typically requires 12+ years of professional experience and 4+ years of management experience.
• Experience implementing or administering legal technology platforms, business systems, workflow tools, reporting tools, or comparable enterprise technology solutions.
• Experience managing complex cross-functional initiatives and operational programs.
• Experience supporting budgeting, reporting, vendor management, spend management, or business operations activities.
• Experience managing or coordinating the work of direct reports, project teams, vendors, or cross-functional stakeholders.
• Strong legal operations, business operations, or department administration experience.

Responsibilities

• Lead day-to-day operation of the Legal Operations & Enablement function, including management of legal operations processes, standards, governance frameworks, and operating routines.
• Identify and implement opportunities to improve efficiency, transparency, scalability, consistency, and service delivery across the MMS Legal Department.
• Lead implementation, administration, and optimization of legal technology platforms, including contract lifecycle management, e-billing, matter management, knowledge-management, reporting, and workflow tools.
• Partner with Legal, IT, Procurement, and business stakeholders to support technology deployment, user adoption, training, governance, and ongoing system improvement.
• Administer outside counsel and legal vendor management processes, including support for budgeting, forecasting, accrual tracking, invoice review, vendor onboarding, and spend reporting.
• Develop, maintain, and enhance legal department dashboards, metrics, performance indicators, and operational reports to support informed decision-making.
• Oversee management of legal templates, playbooks, guidance materials, FAQs, process documentation, and other knowledge resources that improve consistency and scalability.
• Lead and support process-improvement initiatives designed to reduce cycle times, standardize workflows, improve user experience, and promote operational discipline across the department.
• Build strong partnerships across Legal, Compliance, Finance, Procurement, IT, Human Resources, and other functions to coordinate initiatives that impact legal operations.
• Manage and develop the Legal Operations Specialist and help build a service-oriented, data-informed, and continuous-improvement mindset within the Legal Operations & Enablement function.
• Support communications, training, stakeholder engagement, and implementation planning for legal operations initiatives, technology roll-outs, and department-wide process changes.

Skills

Legal operations

Data analytics

Stakeholder management

Project management

Process improvement

Budgeting

Vendor management

Cross-functional collaboration

Communication

Education

Bachelor's degree

Tools

Contract lifecycle management

E-billing

Matter management

Knowledge management

Reporting tools

Workflow tools

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Director, Legal Operations & Enablement

Location: Richmond, VA, USA - 9954 Mayland Drive - hybrid. Remote may be available. Competitive base pay, benefits, bonus program.

Position Overview

The MMS Legal Department is seeking a Director, Legal Operations & Enablement to lead the department’s legal operations function and drive operational excellence across the legal organization. Reporting to the Assistant General Counsel, this role is responsible for developing, implementing, and managing the processes, systems, tools, reporting, and vendor‑management programs that enable the MMS Legal Department to operate efficiently and effectively. The Director will partner closely with legal leadership, business stakeholders, IT, Finance, Procurement, Compliance, and other functions to improve service delivery, increase operational transparency, and support the department’s strategic priorities. The role will lead implementation of legal technology solutions, oversee outside counsel and vendor administration, support budgeting and spend management processes, and advance continuous‑improvement initiatives across the legal department. This role is part of MMS’s long‑term post‑separation operating model. The Assistant General Counsel will retain overall accountability for the legal department operating model, process redesign strategy, AI adoption strategy, organizational design, and major transformation decisions. The Director will be expected to serve as a highly leveraged operational leader who helps implement, operationalize, support, and enable those priorities while managing the day‑to‑day Legal Operations & Enablement function.

Key Responsibilities

• Lead day‑to‑day operation of the Legal Operations & Enablement function, including management of legal operations processes, standards, governance frameworks, and operating routines.
• Identify and implement opportunities to improve efficiency, transparency, scalability, consistency, and service delivery across the MMS Legal Department.
• Lead implementation, administration, and optimization of legal technology platforms, including contract lifecycle management, e‑billing, matter management, knowledge‑management, reporting, and workflow tools.
• Partner with Legal, IT, Procurement, and business stakeholders to support technology deployment, user adoption, training, governance, and ongoing system improvement.
• Administer outside counsel and legal vendor management processes, including support for budgeting, forecasting, accrual tracking, invoice review, vendor onboarding, and spend reporting.
• Develop, maintain, and enhance legal department dashboards, metrics, performance indicators, and operational reports to support informed decision‑making.
• Oversee management of legal templates, playbooks, guidance materials, FAQs, process documentation, and other knowledge resources that improve consistency and scalability.
• Lead and support process‑improvement initiatives designed to reduce cycle times, standardize workflows, improve user experience, and promote operational discipline across the department.
• Build strong partnerships across Legal, Compliance, Finance, Procurement, IT, Human Resources, and other functions to coordinate initiatives that impact legal operations.
• Manage and develop the Legal Operations Specialist and help build a service‑oriented, data‑informed, and continuous‑improvement mindset within the Legal Operations & Enablement function.
• Support communications, training, stakeholder engagement, and implementation planning for legal operations initiatives, technology roll‑outs, and department‑wide process changes.

Minimum Requirements

Degree or equivalent experience. Typically requires 12+ years of professional experience and 4+ years of management experience.

Other Skills and Qualifications

• Experience implementing or administering legal technology platforms, business systems, workflow tools, reporting tools, or comparable enterprise technology solutions.
• Experience managing complex cross‑functional initiatives and operational programs.
• Experience supporting budgeting, reporting, vendor management, spend management, or business operations activities.
• Experience managing or coordinating the work of direct reports, project teams, vendors, or cross‑functional stakeholders.
• Strong legal operations, business operations, or department administration experience.
• Demonstrated ability to implement and improve operational processes, systems, reports, and governance mechanisms.
• Strong project and program management skills, with the ability to manage multiple priorities and drive work to completion.
• Ability to translate business and legal department needs into practical processes, workflows, reports, and technology‑enabled solutions.
• Strong analytical skills and comfort using data to identify trends, improve decision‑making, and measure operational performance.
• Strong communication and stakeholder‑management skills, including the ability to work effectively with attorneys, legal professionals, business leaders, IT, Finance, Procurement, Compliance, and external vendors.
• Sound judgment, discretion, professionalism, and ability to work with confidential and sensitive information.
• Ability to operate effectively in a growing and evolving organization with changing priorities and some ambiguity.

Preferred Qualifications

• Experience within an in‑house legal department or legal operations function.
• Experience implementing or supporting contract lifecycle management, e‑billing, matter management, document management, dashboarding, workflow automation, or knowledge‑management solutions.
• Experience supporting legal technology or business transformation initiatives.
• Experience developing operational reporting, dashboards, analytics, and business‑performance metrics.
• Experience supporting organizations undergoing significant business transformation, separation, integration, public‑company readiness, or organizational change.
• Familiarity with outside counsel management, legal invoice review, vendor governance, and legal spend analytics.

About McKesson Medical‑Surgical

MMS, which is expected to become Wellverse in early 2027, is a subsidiary and publicly reported segment of the McKesson Corporation. MMS distributes medical‑surgical supplies, pharmaceuticals, diagnostic equipment and supplies, along with other solutions and services to virtually every type of healthcare setting and provider outside of the traditional hospital. These markets – often referred to as Alternate Care or Non‑Acute Care – include physician offices, surgery centers, long‑term care providers, laboratories, home health and hospice agencies, health systems, government facilities and online marketplaces and retailers. Alternate Care markets are growing rapidly and MMS is proud to be a leader in this space. With a team of approximately 8,000 employees, a network of 15 distribution centers and approximately 900 delivery vehicles, we collaborate with more than 2,200 leading manufacturers and serve over 200,000 customer accounts across the U.S. Our catalog includes more than 270,000 SKUs of branded and private‑label medical‑surgical products – from bandages to specialty pharmaceuticals and COVID‑19 tests.

Position Level - M4

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long‑term incentive opportunities may be offered. Our Base Pay Range for this position $131,300 - $218,800

McKesson is an Equal Opportunity Employer. McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) [e-mail] or (Canada) [e-mail]. Resumes or CVs submitted to this email box will not be accepted.

Join us at McKesson! McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well‑being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.