Director, Laboratory Support Services - Kelsey Seybold Clinics - Houston TX

Optum; Pearland (TX); On-site; USD 113,000 - 193,000; Full time

Benefits offered by this job

comprehensive benefits package

incentive and recognition programs

equity stock purchase

401k contribution

Job summary

Kelsey-Seybold Clinic, part of the Optum family of businesses, seeks a Director of Laboratory Support Services to lead non-analytical operations across the lab and logistics spectrum. This role ensures superb service, operational excellence, and regulatory compliance to drive patient and provider satisfaction.

You will guide the end-to-end lab experience, oversee phlebotomy, service centers, courier networks, and outreach, and mentor teams to continuously improve processes and outcomes.

Qualifications

• Bachelor's degree in Medical Laboratory Science, Healthcare Administration, Business Administration, or related field.
• 7+ years of laboratory experience.
• 5+ years of management responsibility.
• Solid knowledge of laboratory operations, phlebotomy, customer service, logistics and regulatory requirements (CLIA, CAP, COLA, OSHA, HIPAA).
• Excellent written, verbal, and interpersonal skills.
• Driver's license and access to reliable transportation.

Responsibilities

• The Director of Laboratory Support Services provides executive leadership for all non-analytical laboratory operations, including phlebotomy, patient service centers, specimen collection, home draw services, client services, laboratory hotline operations, courier and logistics services, affiliate provider support, and outreach operations
• The Director is responsible for ensuring a seamless laboratory experience for patients, providers, and staff through exceptional service, operational excellence, regulatory compliance, and continuous process improvement

Skills

Executive leadership

Regulatory knowledge

Customer service

Communication skills

Transportation access

Education

Bachelor's degree in Medical Laboratory Science, Healthcare Administration, Business Administration, or related field

Job description

Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation's leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind Caring. Connecting. Growing together.

Primary Responsibilities

• The Director of Laboratory Support Services provides executive leadership for all non-analytical laboratory operations, including phlebotomy, patient service centers, specimen collection, home draw services, client services, laboratory hotline operations, courier and logistics services, affiliate provider support, and outreach operations
• The Director is responsible for ensuring a seamless laboratory experience for patients, providers, and staff through exceptional service, operational excellence, regulatory compliance, and continuous process improvement

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• Bachelor's degree in Medical Laboratory Science, Healthcare Administration, Business Administration, or related field
• 7+ years of laboratory experience
• 5+ years of management responsibility
• Solid knowledge of laboratory operations, phlebotomy, customer service, logistics and regulatory requirements (CLIA, CAP, COLA, OSHA, HIPAA)
• Excellent written, verbal, and interpersonal skills
• Driver's license and access to reliable transportation

Preferred Qualifications

• Master's Degree
• Laboratory Outreach experience

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as,

• a comprehensive benefits package
• incentive and recognition programs
• equity stock purchase
• 401k contribution (all benefits are subject to eligibility requirements)

No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $112,700 - $193,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.