Director, IT Operations

JM Eagle; Los Angeles (CA); Hybrid; USD 190,000 - 230,000; Full time

Job summary

A leading plastic pipe manufacturer is seeking a Director of IT Operations to manage IT infrastructure for over 1,000 users across multiple sites. This role involves overseeing security operations, ensuring system reliability, and leading a talented team. The ideal candidate has 10+ years of IT experience and excels in vendor management and project leadership. The position offers a hybrid working model in Los Angeles.

Benefits

Medical insurance

Disability insurance

Tuition assistance

401(k)

Vision insurance

Pension plan

Paid maternity leave

Paid paternity leave

Qualifications

• 10+ years in IT infrastructure, operations, security, help desk, and architecture.
• 4+ years leading an IT operations or infrastructure team of 8 or more.
• Experience supporting 1,000+ users across 5+ distributed sites.

Responsibilities

• Lead infrastructure, network, security, and IT service/help desk operations.
• Drive decisions around virtualization, network architecture, and business continuity.
• Ensure appropriate management of IT security and cyber risks.

Skills

IT infrastructure management

Team leadership

Security management

Vendor management

Project leadership

Education

Bachelor’s degree in Computer Information Systems, Computer Science, or related field

Tools

ServiceNow

Microsoft Azure / 365

Microsoft SharePoint

Job description

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This range is provided by JM Eagle. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$190,000.00/yr - $230,000.00/yr

About Us

JM Eagle is the world’s largest manufacturer of plastic pipe, serving communities across North America with reliable infrastructure solutions. Behind every product line is a technology organization keeping our systems, plants, and people connected 24×7×365.

The Opportunity

As Director of IT Operations, you’ll guide our infrastructure, network, security, and service / help desk teams to deliver a highly available, secure, and future-ready environment. You’ll shape the technical foundation that supports 1,000+ users across 17 manufacturing plants, 2 distribution centers, and a growing corporate HQ — all while mentoring a talented team and modernizing the systems that keep JM Eagle moving.

What You’ll Do

• Lead infrastructure, network, security, and IT service / help desk operations.
• Oversee cloud, data centers, servers, storage, virtualization, and wireless technologies.
• Drive decisions around virtualization, network architecture, and business continuity.
• Provide strategic direction for and ensure appropriate management of IT security, cyber risks, and tools to maintain a secure infrastructure.
• Monitor systems to ensure 24×7×365 reliability and performance.
• Develop and direct a professional IT service function with tools and processes for ticket management, performance tracking, escalations, and exception analysis.
• Hire, develop, and mentor engineers, supervisors, and service professionals.
• Manage vendors, contracts, and budgets to achieve cost-effective results.
• Implement ITSM / ITIL best practices, standard operating procedures, and supporting documentation.
• Partner closely with business and application teams to align IT initiatives with company goals.
• Communicate proactively about maintenance, outages, and system changes.

What You Bring

• Bachelor’s degree in Computer Information Systems, Computer Science, MIS, or related professional discipline.
• 10+ years in IT infrastructure, operations, security, help desk, and architecture.
• 4+ years leading an IT operations or infrastructure team of 8 or more.
• Experience supporting 1,000+ users across 5+ distributed sites.
• Extensive use of IT service management / help desk tools such as ServiceNow.
• Deep knowledge of security processes for endpoints, MFA, servers, network routers / firewalls, data centers, email, internet, applications, cloud, etc.
• Practical experience with best-in-class security tools from Microsoft, Fortinet, Darktrace, Proofpoint, Nessus Pro, Crowdstrike, Palo Alto and others is essential.
• Expert in designing, managing, and implementing Microsoft technologies such as Azure / 365, SharePoint, AD / Entra ID, SCCM / Intune, etc.
• Strong communication, vendor management, and project leadership skills.
• A practical, sleeves-rolled-up leadership style — you lead by doing and by developing others.

Why JM Eagle

• Lead a critical modernization effort for the world’s largest pipe manufacturer.
• Join a growing enterprise with full executive support for IT transformation.
• Manage technology that powers 1,000+ users and 20+ distributed sites across North America.
• Onsite 4 days per week in Los Angeles; remote Fridays.

Benefits

• Medical insurance
• Disability insurance
• Tuition assistance
• 401(k)
• Vision insurance
• Pension plan
• Paid maternity leave
• Paid paternity leave

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