Director IT ESS Group Business Relationship Manager

Eaton; Beachwood (OH); On-site; USD 182,000 - 266,000; Full time

Benefits offered by this job

Variable incentive program

Job summary

Eaton is seeking a Director IT, ESS Group Business Relationship Manager to align technology with business priorities and lead digital transformation across ESS portfolio. You will partner with ESS leadership to drive operational excellence, governance, and strategic investments that deliver measurable value.

Strong ERP and enterprise IT experience is essential. The role requires coordinating across Services, PSD, and CPS, and developing BRM talent while advancing technology programs that impact

Qualifications

• Bachelor's degree required.
• 10+ years in IT, digital transformation, or operational leadership.
• 5+ years leading enterprise digital transformations or ERP programs.
• 5+ years developing technology strategies and operating models in manufacturing, industrial, or services.
• 3+ years managing technology portfolios, budgets, and vendor relationships.
• 3+ years of people management.
• Experience partnering with executive leaders and presenting tech strategies.

Responsibilities

• Serve as senior IT business partner for ESS Group (Services, PSD, CPS).
• Align technology investments with business strategy and operations.
• Define and execute ESS IT strategy and operating model.
• Lead digital transformation across engineering, manufacturing, supply chain, service, and operations.
• Oversee strategic initiatives (Salesforce, SAP ECC, field service management, OT connectivity).
• Drive Lean, Six Sigma, and continuous improvement to enable value realization.
• Own ESS digital thread strategy with data integrity and system integration.
• Lead organizational change for adoption of new technologies and processes.
• Develop BRM and IT leadership; build capability and succession.
• Establish and govern technology investment priorities and benefits realization.
• Evaluate investments using business cases, metrics, and ROI.

Skills

Strategic IT leadership

Digital transformation

Executive partnership

Operational excellence

Technology governance

Business case development

Vendor management

Data-driven decision making

Change management

Education

Bachelor's degree

MBA or advanced degree

Tools

SAP ECC

Salesforce

OT connectivity

Ignition

Job description

The Director IT, ESS Group Business Relationship Manager serves as the senior IT leader and strategic business partner for Eaton's Electrical Sector Solutions (ESS) Group, including the Services, Power Systems Division (PSD), and Critical Power Solutions (CPS) businesses.

This role is responsible for aligning technology strategy with business priorities and enabling operational excellence through digital capabilities, data, and technology investments. The Director partners closely with ESS leadership to drive digital transformation, improve operational performance, and ensure technology investments deliver measurable business value.

The position leads the ESS digital thread strategy, ensuring alignment of systems, data, and processes across engineering, manufacturing, delivery, and service operations. The role also develops Business Relationship Management (BRM) talent, drives technology governance, and supports growth, operational improvement, and digital transformation initiatives across the ESS portfolio.

The expected annual salary range for this role is $182000 - $266000 a year. This position is also eligible for a variable incentive program. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What You’ll Do

• Serve as the senior IT business partner for the ESS Group, supporting the Services, PSD, and CPS businesses.
• Partner with the ESS Group President, divisional leaders, and enterprise IT teams to align technology investments with business strategy and operational objectives.
• Define and execute the ESS IT strategy and operating model to improve efficiency, scalability, operational performance, and customer outcomes.
• Lead digital transformation initiatives across engineering, manufacturing, supply chain, service, and business operations.
• Provide leadership and oversight for strategic technology initiatives, including Salesforce, SAP ECC, field service management, operational technology (OT) connectivity, capacity expansion, and operational improvement programs.
• Drive operational excellence through the application of Lean, Six Sigma, and continuous improvement methodologies.
• Own the ESS digital thread strategy, ensuring data integrity, process alignment, and system integration across the product and service lifecycle.
• Lead organizational change initiatives to support adoption of new technologies, business processes, and ways of working.
• Develop and mentor BRM and IT leaders while building organizational capability and succession strength.
• Establish and govern technology investment priorities, including portfolio management, capital planning, risk management, vendor oversight, and benefits realization.
• Evaluate and prioritize technology investments using business cases, financial analysis, operational metrics, and expected return on investment.
• Monitor business outcomes and ensure technology investments deliver measurable and sustainable value.

Qualifications

Basic Qualifications

• Bachelor's degree from an accredited institution.
• 10+ years of experience in information technology, digital transformation, business technology, or operational leadership.
• 5+ years leading enterprise-wide digital transformation, ERP, operational technology (OT), enterprise architecture, or process improvement initiatives.
• 5+ years developing technology strategies, digital roadmaps, or operating models within manufacturing, industrial, engineering, or services environments.
• 3+ years managing technology portfolios, capital budgets, investments, and vendor relationships.
• 3+ years of manager of people experience.
• Experience supporting manufacturing, industrial, engineered-product, or service-based operations.
• Experience partnering with executive business leaders and presenting technology strategies, business cases, or investment recommendations.
• Experience leading enterprise platform implementations, integrations, or digital transformation programs across multiple business units.
• Must be legally authorized to work in the United States without company sponsorship now or in the future.

Preferred Qualifications

• MBA or other advanced degree.
• Experience leading IT within a multi-site manufacturing, industrial, or services organization.
• Experience leading SAP ECC, Salesforce, field service management, or ERP transformation programs.
• Lean Six Sigma Green Belt, Black Belt, or equivalent operational excellence experience.
• Experience with OT, Industry 4.0, digital thread, digital manufacturing, or AI-enabled business solutions.
• Working knowledge of SAP ECC, Salesforce, Ignition, and related enterprise technologies.
• Knowledge of enterprise architecture, systems integration, data management, and IT portfolio governance.
• Demonstrated success leading organizational change and delivering measurable business outcomes through technology investments.
• Strong business acumen across service, manufacturing, and engineered-product environments.

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.