Director, IT & Beauty Tech Communication & Engagement

L'Oréal; New York (NY); Hybrid; USD 139,000 - 201,000; Full time

Benefits offered by this job

Hybrid work policy

Medical, Dental, Vision insurance

401K match

Pension Plan

Paid vacation

Job summary

L'Oréal IT Communications Lead for the Americas will develop and deploy the communications strategy for the IT Americas organization, working with the IT leadership and cross-functional teams to communicate key messages to employees, customers, and media. The role requires a self-starter with strong writing, relationship-building, and project management abilities in a fast-paced environment.

Ideal candidates will have a bachelor’s degree in Communications or PR, 7+ years in a similar setting,

Qualifications

• Strong written and verbal communication skills.
• Bachelor’s degree in Communications, Journalism or Public Relations.
• Bilingual English/Spanish is a plus.
• Authorization to work in the United States.

Responsibilities

• Develop and deploy the IT Americas communications strategy.
• Collaborate with IT Leadership and cross-functional teams to share key messages.
• Manage internal and external communications to employees, customers, and media.
• Measure engagement through surveys, focus groups and metrics.

Skills

Communication skills

Bilingual

Education

Bachelor's degree in Communications/PR

Job description

Job Title Director, IT & Beauty Tech Communication & Engagement

Division: IT Corporate

Location: New York, New York

Reports To: Vice President Americas CIO Office & Transformation

Who We Are

For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beautyin terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity. At L'Oréal, our IT teams design and build solutions to ensure high performance for all our business sectors by imagining new ways of doing things, from designing websites to building algorithms and predicting new trends. They can be found leading teams towards a more connected and digitalized future in IT retail, e-commerce, CRM, data, AI, cybersecurity, Cloud and E-Marketing. You never stop learning at L'Oréal IT because things change at the speed of light! Come join our dynamic team!

What You Will Do

The IT Communications Lead will be responsible fordevelopingand deploying thecommunicationsstrategy for the IT Americas organization.They will work closely with theIT Leadership team &cross functionalteamsto identify and communicate key messages to internal and external stakeholders, including employees, customers, and media.The ideal candidate is an innovative and entrepreneurial self-starter with exceptional writing skills, strong detail orientation, and the proven ability to manage a multitude of priorities, and deadlines. This role requires building relationships throughout the Group and collaboration cross-functionally with a variety of internal stakeholders.

Strategy

• Partner on the ideation of internalcommunicationsprograms and events, incorporating business objectives and initiatives tied to the IT Americas vision
• Manage the implementation of global driven initiatives, strategically tailored to drive a high level of adoption for the IT audience
• Build relationships withcommunicationspartners in the organization, as well as, key stakeholders, to influence alignment and seek opportunities to leverage ideas across teams
• Drive education and awareness of the function; position ITas a growth enabler to the business, understanding the unique needs of each audience
• Research competitive best practices and revolutionary approaches to influence the evolution of employee engagement and communication leveraging AI use cases and technology in the workplace
• Manage priorities + deadlines with resources including external Consultant
• Lead communications strategy for Americas CIO executive presence in internal and external stages

Employee Messaging

• Centralize internal messaging targeting the IT Americas audience to build consistency on tone, frequency and visual voice with consistent Beauty Tech branding
• Improve audience focused communication, tailoring messaging to drive impact
• Acting as a resource across domains and functions to advise and align communication planning
• Measure effectiveness + engagement through surveys, focus groups and metrics to evolve the internal communication strategy, driving 360 degree feedback
• Oversee the maintenance and evolution of internal reference tools including, but not limited to: distribution lists,communicationsmatrix
• Manage and execute internal monthly newsletters and events such as Townhalls for the IT Americas audience and IT communications for broader Americas employees.
• Partner with CA&E across the Zone in North America and Latin America to amplify internal campaigns and for external communications projects
• Contribute to the global Beauty Tech Communications strategy and execution across the Americas Zone.

What We Are Looking For

• Self-motivated, with an appetite for working entrepreneurially and a track record as a self-starter
• Strong project management skills, and the ability to execute programs and events with speed, accuracy and efficiency
• Must be adaptable to changing business conditions
• Outstanding influencing and interpersonal skills and a track record of working effectively and forming peer-level relationships with senior members of an organization
• Excellent verbal and written communication skills, as well as, strong listening skills
• An uncompromising commitment to quality – detail oriented but able to see the big picture
• Team orientation, with a strong sense of commitment to team members and clients
• Flexibility to travel, attend events as required and to work, if needed, outside of standard office hours
• 7+ years working in a high paced environment
• Bachelor’s degree required, preferred inCommunications, Journalism or Public Relations
• Experience working in a role relative to internal or corporatecommunicationsrequired
• Strong knowledge of IT industry and technology trends
• Experience in B2B and B2C communication
• Ability to leverage AI and tech tools in the workplace
• Bilingual (English, Spanish) is a plus
• Authorization to work in the United States on a full-time, permanent, ongoing basis is required. No immigration support/sponsorship offered for this role.
• Being present in the office three days a week is considered an essential function of all office-based roles for eligible full-time employees.

What’s In It For You

• Salary Range: $138,500-$200,800 (The actual compensation will depend on a variety of job-related factors which may include geographic location, work experience, education, and skill level)
• Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)
• Hybrid Work Policy (3 Days in Office, 2 Days Work from Home)
• Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)
• Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)
• Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
• Employee Resource Groups (Think Tanks and Innovation Squads)
• Access to Mental Health & Wellness Programs

We are an Equal Opportunity Employer

We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

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