Director, Integrated Case Management & Care Coordination

Cardea Health; Oakland (CA); On-site; USD 140,000 - 160,000; Full time

Benefits offered by this job

Employer-supported medical coverage

Access to dental and vision insurance

Paid vacation and sick time

Retirement plan (401(k)) participation

Commuter benefits

Long-term disability insurance

Life insurance

Job summary

Cardea Health is seeking an experienced, strategic, and hands-on Director of Case Management and Care Coordination to lead and directly manage case management and care coordination functions across Cardea’s interim housing programs.

The Director will supervise Care Coordinators and Behavioral Health Community Health Workers across sites and establish consistent baseline practices, service expectations, documentation standards, and accountability systems.

Qualifications

• Bachelor’s degree in social work, public health, health care administration, behavioral health, nursing, or a related field.
• Five or more years of progressive leadership experience in case management, care coordination, health care operations, social services, housing services, or a related field.
• Directly supervised case management, care coordination, community health workers, or interdisciplinary service teams.
• Experience using data, performance metrics, and quality improvement methods to develop and monitor improvement plans.
• Strong project management, organizational, staff development, and systems-building skills.
• Ability to establish clear expectations, hold teams accountable, and ensure follow-through.
• Excellent communication, collaboration, judgment, facilitation, and relationship-building skills.

Responsibilities

• Provide direct management, supervision, coaching, and performance oversight for Care Coordinators and Behavioral Health Community Health Workers across Cardea sites.
• Establish and maintain consistent baseline expectations for resident contact, follow-up, documentation, and care coordination across programs.
• Develop and oversee standardized practices for resident engagement at intake, after hospitalization, following medical appointments, during care transitions, and at other critical points in a resident’s stay.
• Develop practical workflows, policies, procedures, documentation standards, tools, and training materials that can be implemented consistently across multiple sites.
• Monitor staff adherence to established practices and provide coaching, problem-solving support, and corrective follow-through when expectations are not met.
• Partner with site leadership to adapt implementation to site-specific operations while maintaining consistent organization-wide standards.
• Support workforce planning, staffing models, role development, onboarding, and training related to case management and care coordination functions.

Skills

Leadership

Staff supervision

Strategic planning

Partnership development

Data-driven decision making

Education

Bachelor’s degree in social work, public health, health care administration, behavioral health, nursing, or a related field

Job description

Cardea Health is seeking an experienced, strategic, and hands-on Director of Case Management and Care Coordination to lead and directly manage case management and care coordination functions across Cardea’s interim housing programs.

The Director will supervise Care Coordinators and Behavioral Health Community Health Workers across sites and establish consistent baseline practices, service expectations, documentation standards, and accountability systems.