Director, Intake and Operations

RWJBarnabas Health; Short Hills (NJ); Hybrid; USD 145,000 - 195,000; Full time

Benefits offered by this job

Paid Time Off

Retirement Plans

Medical insurance

Dental and Vision Insurance

Disability Insurance

Parental Leave

Tuition Reimbursement

Wellness Programs

Job summary

RWJBarnabas Health seeks a Director, Intake and Operations to drive the efficiency of the intake process and the content studio workflow across the health system. You will own the Single Front Door infrastructure, traffic management, and the routing of campaigns, briefs, and communications.

Reporting to the AVP, Intake & Content Studio, you will lead the Intake and Operations Associates, coordinate cross-functional teams, maintain the Integrated System Calendar, and ensure policy compliance and

Qualifications

• Bachelor's degree in a related field (Business/Marketing/Operations).
• Minimum five years in project management or operations.
• Experience leading cross-functional teams and ensuring governance.

Responsibilities

• Manage and optimize the Single Front Door intake software infrastructure.
• Audit submissions against enterprise compliance rules and workflows.
• Lead, develop, and oversee Intake and Operations staff.

Skills

Operations management

Creative development

Project intake systems

Data governance

Leadership

Education

Bachelor's degree

MBA / Masters preferred

Tools

Workfront

Asana

Monday.com

Job description

Director, Intake and Operations

Req #: 0000269004

Category: Marketing / Public Relations

Status: Full-Time

Shift: Day

Facility: RWJBarnabas Health Corporate Services

Department: Content Studio

Pay Range: $145,000.00 - $195,000.00 per year

Location: 95 Old Short Hills Road, West Orange, NJ 07052

The above reflects the anticipated annual salary range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

A Typical Day

The Director, Intake and Operations, enforces the structural integrity of the intake process, and optimizes the operational mechanics and intake pipeline of the RWJBarnabas Health shared-services content studio. This role holds primary responsibility for the 'Single Front Door' infrastructure, resource capacity tracking, traffic management, and the routing of all marketing campaigns, enterprise communications, and content briefs across the health system. The Director will serve as the administrative and operational engine behind the Weekly Editorial Council and meticulously maintain the Integrated System Calendar to ensure a single, uncompromised system voice. This role directly manages the Intake and Operations Associates, provides functional coordination across the broader content studio production teams, and reports directly to the AVP, Intake & Content Studio.

• Manage and optimize the automated Single Front Door intake software infrastructure, ensuring all project entries are processed efficiently and structured uniformly
• Serve as the primary structural gatekeeper for the Content Studio, auditing submissions against enterprise compliance rules and rejecting requests that bypass established workflows
• Provide direct administrative leadership, professional development, and operational oversight to project managers and marketing coordinators within the intake vertical
• Organize, prepare, and facilitate the administrative execution of the Weekly Editorial Council, tracking all approvals, adjustments, and cross-functional dependencies
• Govern the continuous accuracy and cross-functional updates of the Integrated System Calendar, ensuring total system alignment for all public-facing touchpoints
• Analyze incoming strategic briefs to ensure distributed teams have provided required data points, clear target metrics, and verified executive stakeholder sign-offs
• Enforce the system s formal threshold rules, immediately routing day-to-day local items back to regional autonomy tracks while escalating complex campaign metrics to the council
• Partner side-by-side with Regional and Service Line Leads from both Marketing and Communications to provide training on intake compliance and brief formulation
• Track and report intake volume trends, submission error rates, and system utilization patterns to the VP, Intake & Content Studio to optimize system capacity
• Uphold corporate lines in the sand, systematically deflecting out-of-scope regional requests such as executive administrative coordination or minor event support

This Role Might Be For You If ...

• Deep operational knowledge of creative development, trafficking and approval models, enterprise project intake systems, and master data management principles.
• Exceptional organizational and workflow mapping skills, with a proven track record of optimizing high-volume digital intake processes
• Strong leadership and people-management capabilities, with a demonstrated ability to adhere to agreed-upon deliverable timing, enforce policy compliance across multi-disciplinary networks. Drive marketing calendar scheduling adherence.
• Proven proficiency with advanced project management platforms (e.g. Workfront, Asana, Monday.com) and enterprise digital scheduling software
• Excellent analytical and screening skills, with a sophisticated ability to assess strategic brief completeness and clear ROI metrics
• Strong collaborative and interpersonal skills, with the ability to maintain diplomatic authority when enforcing policy compliance with senior executives
• Advanced mastery of corporate governance frameworks, brand management parameters, and complex compliance tracking
• Solid problem-solving capabilities, with a demonstrated ability to untangle cross-functional timeline dependencies early in the production pipeline
• 9. Practical understanding of the distinct functional differences between growth marketing execution and brand-building/reputation communications management.
• High level of reliability, detail orientation, and structural thinking required to manage large-scale corporate metadata and calendar networks
• Absolute commitment to upholding enterprise operational boundaries, brand guidelines, and executive governance mandates
• Superior communication and instructional skills, with the capacity to train cross-functional system stakeholders on workflow parameters

To Be Considered

Education Required:

• Bachelors degree in Business Administration, Marketing, Communications, Project Management, or a strictly related field

Experience Required:

• Minimum of five (5) years of progressive, relevant experience in project management, workflow governance, corporate operations, or creative traffic management
• Prior people leadership experience is required

Schedule Requirements:

• This is a traditional hybrid onsite position. This role requires onsite presence as business needs request local to Somerset, NJ and/or West Orange, NJ.

Experience Preferred:

• Seven (7) or more years of experience managing complex workflow governance, corporate intake systems, or traffic management offices within a highly regulated matrix organization or healthcare system

Additional Education Preferred:

• Masters degree in Business Administration (MBA), Operations Management, or Project Management

Additional Licensure Preferred:

• Project Management Professional (PMP), Agile/Scrum certification, or Lean Six Sigma credentials

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits and Perks:

At RWJBarnabas Health, our employees are at the heart of everything we do. Driven by our Total Wellbeing promise, our market-competitive offerings include comprehensive benefits and resources to support our employees' physical, emotional, financial, personal, career, and community wellbeing. These benefits and resources include, but are not limited to:

• Paid Time Off including Vacation, Holidays, and Sick Time
• Retirement Plans
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Disability and Life Insurance
• Paid Parental Leave
• Tuition Reimbursement
• Student Loan Planning Support
• Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Community and Volunteer Opportunities
• Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon
• ....and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high quality academic medicine in a compassionate and equitable manner, while delivering a best-in class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey-whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

RWJBarnabas Health is an Equal Opportunity Employer