Director, Insights & Analytics

Highwire; San Francisco (CA); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Flexible hybrid work model

401(k) matching

Medical, dental, and vision coverage

Parental leave

Wellness program

Dog-friendly office

Job summary

Highwire is seeking a Director of Insights & Analytics to advance data-driven strategy across our B2B technology, financial services, and healthcare client portfolio. You will transform research, measurement, and analytics into actionable insights to demonstrate business impact for clients.

The role collaborates with client-facing teams to develop measurement frameworks, build dashboards, and present strategic recommendations to marketing leaders.

Qualifications

• Bachelor’s degree or equivalent professional experience in analytics, insights, research, or a related field.
• 7+ years of experience in measurement, analytics, research, or insights roles in a communications/PR/marketing agency environment.
• Experience in B2B communications across tech, cybersecurity, healthcare, financial services, or professional services sectors preferred.
• Proven ability to translate complex data and research into actionable insights and strategic recommendations.
• Strong proficiency with secondary research, measurement frameworks, and analytics platforms.
• Excellent writing and presentation skills; ability to communicate insights clearly to clients and internal teams.
• Experience developing dashboards, reports, and performance measurement frameworks.

Responsibilities

• Lead the development and execution of measurement and insights strategies across client programs, ensuring alignment with business objectives.
• Analyze and interpret data across earned media, social media, web analytics, and other platforms to identify trends and actionable recommendations.
• Conduct secondary research and synthesize findings into insights and strategic recommendations.
• Partner with cross-functional teams to integrate insights into campaign strategy and execution.
• Build and maintain agency measurement frameworks, methodologies, and datasets.
• Develop reports, dashboards, and presentations that communicate KPIs, ROI, and campaign impact.
• Serve as a client-facing insights expert translating complex methodologies into accessible recommendations.
• Stay current on emerging analytics, AI/ML, and research methods to enhance capabilities.
• Support internal data literacy through training and knowledge sharing.
• Mentor junior team members as the insights function grows.

Skills

Analytics

Insights

Research

Measurement

Dashboards

Excel

PowerPoint

Presentation

Mentoring

Client-facing

Education

Bachelor’s degree in analytics, insights, research, or related field

Tools

Excel

PowerPoint

AI/ML exposure

Job description

The Director, Insights & Analytics plays a critical role in advancing Highwire’s data-driven approach to strategic communications and digital marketing. This role is responsible for transforming research, measurement, and analytics into actionable insights that help clients make informed decisions and demonstrate business impact.

Working across our B2B technology, financial services, professional services, and healthcare client portfolio, this role partners closely with client-facing teams and agency leaders to develop measurement strategies, uncover meaningful insights, and strengthen campaign performance. The ideal candidate is equally comfortable analyzing data, conducting research, building measurement frameworks, and presenting strategic recommendations to communications and marketing leaders.

This role offers the opportunity to contribute to the growth of a best-in-class insights capability at Highwire, working at the intersection of data, research, and storytelling to drive meaningful impact for clients.

Key Responsibilities

• Lead the development and execution of measurement and insights strategies across client programs, ensuring alignment with business objectives.
• Analyze and interpret data across earned media, social media, web analytics, and other platforms to identify trends, opportunities, and actionable recommendations.
• Conduct secondary research and synthesize findings into clear insights, strategic recommendations, and compelling client narratives.
• Partner with account strategic communications, creative, social, content, and digital teams to integrate insights into campaign strategy and execution.
• Build and maintain agency measurement frameworks, methodologies, and proprietary datasets.
• Develop reports, dashboards, and presentations that communicate performance metrics, KPIs, ROI, and campaign impact.
• Serve as a client-facing insights expert, translating complex methodologies and findings into accessible recommendations.
• Stay current on emerging analytics, measurement, research, and AI-driven methodologies to enhance agency capabilities.
• Support internal data literacy through training, knowledge sharing, and best practice development.
• Mentor junior team members as the insights function continues to grow.

Success Factors

• Bachelor’s degree or equivalent professional experience in analytics, insights, research, measurement, or a related field.
• 7+ years of experience in measurement, analytics, research, or insights roles, within a communications, PR, or marketing agency environment.
• Experience in B2B communications across technology, cybersecurity, healthcare, financial services, or professional services sectors preferred.
• Proven ability to translate complex data and research into actionable insights and strategic recommendations.
• Strong experience with secondary research, measurement frameworks, and analytics platforms.
• Excellent writing and presentation skills with the ability to communicate insights clearly to client and internal audiences.
• Experience developing dashboards, reports, and performance measurement frameworks.
• Strong proficiency in Excel and PowerPoint.
• Ability to translate business challenges into research questions and measurement strategies.
• Experience collaborating across client services, digital, creative, and data teams.
• Familiarity with data analytics technology stacks; exposure to AI/ML for deeper insights.
• Experience mentoring junior team members is preferred.

Salary and Benefits

The salary range for this position is $110,000 to $150,000, with the final offer based on a combination of factors, including education, relevant experience, skills, prior training, internal equity, and local geographic market data. This role also includes a competitive benefits package with medical, dental, and vision coverage, 401(k) matching, generous paid time off, and additional perks designed to support your overall well-being and growth.

Benefits

• Competitive salary with merit-based opportunities for growth
• Flexible hybrid work model tailored to your schedule and lifestyle
• Generous vacation policy, including extended summer and winter breaks
• Early log-off on Fridays through our Empower Hours program
• 401(k) plan with employer matching
• Comprehensive medical, dental, and vision coverage, plus FSA options
• Paid parental leave benefits
• Annual Growth Mindset stipend for books, events, or learning experiences
• Monthly technology reimbursement
• Wellness benefit program for mental and physical health
• 501c3 donation matching program
• Mentorship and ongoing professional development opportunities
• Monthly recognition and team celebrations
• Employee referral and new business referral bonuses
• Quarterly Highwire events and team gatherings
• Dog-friendly office environment
• A supportive, inclusive, and collaborative workplace where you can grow and do your best work

Work Location

Hybrid: Candidates located within commuting distance of our New York, NY or San Francisco, CA offices follow a hybrid schedule, with three in-office days per week.

Remote: We hire for fully remote roles in the following states: California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Kansas, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, and Washington, D.C.

Please note: We are only able to consider candidates who reside in one of the locations listed above at the time of hire.

Equal Employment Opportunity

As set forth in Highwire’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.