Director, Inside Sales – Genomics Instruments & Consumables

PacBio; North Carolina; On-site; USD 169,000 - 254,000; Full time

Job summary

A leading genomics company in North Carolina seeks a Director of Inside Sales to lead a team of Inside Sales Representatives. This role requires strong leadership experience in Life Sciences and a proven track record in sales management. Ideal candidates will drive customer acquisition andgrow existing accounts, focusing on biopharma and clinical sectors. The position offers competitive compensation between $169,000 and $253,600 annually with a full-time commitment.

Qualifications

• Minimum 5 years of experience leading Inside Sales teams in Life Sciences, Genomics, Biotech, or related high-technology industries.
• Proven track record of achieving sales and pipeline growth through structured inside sales processes.
• Strong knowledge of sales productivity tools and CRM platforms (e.g., Salesforce, HubSpot, Outreach, SalesLoft).
• Demonstrated ability to measure and manage KPIs: calls, emails, SQLs, pipeline created, opportunity conversion, and revenue impact.
• Experience growing consumables and recurring revenue streams within existing customer bases.
• Ability to design and implement programs that expand penetration into new verticals (Biopharma, Clinical, etc.).
• Strong leadership skills with experience recruiting, mentoring, and scaling high-performing inside sales teams.
• Excellent communication, organizational, and analytical skills.
• Bachelor’s degree required; advanced degree in Business or Life Sciences preferred.

Responsibilities

• Lead, coach, and manage a team of Inside Sales Representatives to achieve and exceed pipeline, sales, and revenue goals.
• Implement and manage a disciplined sales process with clear KPIs.
• Drive pipeline development through inbound and outbound prospecting.
• Partner with Marketing to execute targeted demand generation campaigns.
• Collaborate with Field Sales and Channel Partners.
• Expand consumables sales by building repeat-purchase programs and upsell/cross-sell campaigns.
• Identify and execute strategies to penetrate new markets/verticals.
• Forecast and report on team performance with accuracy.
• Leverage CRM and sales enablement tools to measure productivity.
• Recruit, onboard, and develop talent within the ISR team.

Job description

Role Overview

Reporting To Head of Sales

Role Summary

We are seeking an experienced and results-driven Director of Inside Sales to lead a team of Inside Sales Representatives (ISRs) in the rapidly evolving genomics instruments and consumables market. The successful candidate will be responsible for developing, coaching, and scaling a high-performing team to drive new customer acquisition, consumables expansion within existing accounts, and growth into new verticals such as Biopharma and Clinical.

This role requires strong leadership, proven success in inside sales management, and a disciplined, repeatable process for building pipeline, tracking performance, and achieving aggressive sales targets. The ideal candidate has a background in Life Sciences, Biotech, or Genomics, with the ability to foster collaboration across sales, marketing, and product teams to maximize growth.

Responsibilities

• Lead, coach, and manage a team of Inside Sales Representatives to achieve and exceed pipeline, sales, and revenue goals.
• Implement and manage a disciplined sales process with clear KPIs (calls, emails, SQLs, opportunities created, conversion rates).
• Drive pipeline development through inbound and outbound prospecting, nurturing leads, and progressing opportunities.
• Partner with Marketing to execute targeted demand generation campaigns and track ROI.
• Collaborate with Field Sales and Channel Partners to ensure alignment of strategies and account coverage.
• Expand consumables sales by building repeat-purchase programs, driving upsell/cross-sell campaigns, and increasing utilization in existing accounts.
• Identify and execute strategies to penetrate new markets/verticals such as Biopharma and Clinical.
• Forecast and report on team performance with accuracy; deliver insights to improve process efficiency.
• Leverage CRM and sales enablement tools to measure productivity, track KPIs, and ensure data accuracy.
• Recruit, onboard, and develop talent within the ISR team to build a strong internal sales pipeline.

Qualifications

• Minimum 5 years of experience leading Inside Sales teams in Life Sciences, Genomics, Biotech, or related high-technology industries.
• Proven track record of achieving sales and pipeline growth through structured inside sales processes.
• Strong knowledge of sales productivity tools and CRM platforms (e.g., Salesforce, HubSpot, Outreach, SalesLoft).
• Demonstrated ability to measure and manage KPIs: calls, emails, SQLs, pipeline created, opportunity conversion, and revenue impact.
• Experience growing consumables and recurring revenue streams within existing customer bases.
• Ability to design and implement programs that expand penetration into new verticals (Biopharma, Clinical, etc.).
• Strong leadership skills with experience recruiting, mentoring, and scaling high-performing inside sales teams.
• Excellent communication, organizational, and analytical skills.
• Bachelor’s degree required; advanced degree in Business or Life Sciences preferred.

Note: This role is not eligible for visa sponsorship.

You may be required from time to time to visit and work at PacBio locations and for such times as the Company considers necessary for the proper performance of your duties.

All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional tasks and responsibilities.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability, gender identity, and sexual orientation.

Salary Range
$169,000.00 - $253,600.00

Other Information

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Seniority level

• Director

Employment type

• Full-time

Job function

• Sales and Business Development