Director, Infrastructure & Data Platforms

Swooped; United States; On-site; USD 200,000 - 240,000; Full time

Benefits offered by this job

Medical insurance

Dental plan

Vision plan

401(k) retirement plan

Paid time off

Parental leave

Job summary

Swooped is seeking a deeply technical, hands-on leader to architect, build, secure, and continuously improve our infrastructure and data platforms. You will own the data warehouse, MDM, and governed AI enablement, while leading enterprise system implementations and vendor engagements.

You will oversee Microsoft 365, Okta, Azure, network security, and DevOps practices, guiding a team through design, migration, and operation with a strong security-by-design focus.

Qualifications

• Bachelor’s degree in IT/CS or related field.
• 10+ years hands-on infra, cloud, security operations and architecture.
• Expertise in Microsoft 365, Okta, Azure, networking and zero trust.
• DevOps with infrastructure as code, CI/CD, and automation (Terraform, GitHub, Docker, Kubernetes/AKS, PowerShell, Python).
• Experience with cloud data warehousing, MDM, governed AI, MCP integrations, and ERP/ISA compliance.

Responsibilities

• Define infrastructure, security, and data roadmaps with budgets and sourcing decisions.
• Own architecture, engineering, lifecycle, capacity planning, DR for Microsoft 365, Okta, Azure.
• Lead identity, zero trust, and network architecture (Okta, Zscaler).
• Implement DevOps across infra, data, AI with IaC, CI/CD, monitoring, testing.
• Lead IT security operations including vulnerability management and incident response.
• Own data warehouse architecture and secure data pipelines for BI/Analytics/AI.
• Direct MDM practices and governed AI capabilities with MCP integrations.
• Provide senior technical SME leadership for IT projects and vendor management.

Skills

Infrastructure leadership

DevOps

Cloud architecture

Zero trust

IT security operations

Data platforms

IaC/CI–CD

Automation

Education

Bachelor’s degree in IT/CS

Tools

Terraform

GitHub

Docker

Kubernetes/AKS

PowerShell

Python

Okta

Azure

Zscaler

Job description

• Travel: Approximately 10% domestic travel is required

Role Overview

Reporting to the Senior Director, Infrastructure & Operations, this deeply technical, hands-on leader architects, builds, secures, supports, and continuously improves the organization's infrastructure and data platforms. The role oversees core infrastructure, cloud, identity, security, data, and DevOps capabilities; serves as the senior escalation point for business needs; leads technical architecture for enterprise system implementations; and owns the data warehouse, master data management (MDM), and governed AI enablement, including Model Context Protocol (MCP) integrations. The position combines individual execution, vendor direction, and future people management.

Key Responsibilities

• Partner with IT leadership to define infrastructure, security, and data roadmaps with clear priorities, budgets, and sourcing decisions, executing milestones end to end with measurable outcomes.


• Own the architecture, hands-on engineering, lifecycle, capacity planning, business continuity, disaster recovery, and Tier-3 support for Microsoft 365, Okta, Azure, endpoint, network, and collaboration platforms.


• Lead identity, zero trust, and network architecture, including Okta and Zscaler.


• Implement DevOps practices across infrastructure, data, AI, and application integrations utilizing infrastructure as code, source control, automated testing, CI/CD, monitoring, and alerting.


• Lead hands-on IT security operations across vulnerability management, endpoint, email, identity, cloud, monitoring, and incident response, embedding security by design and supporting audits and CSV/CSA compliance under the IT Quality Management System (QMS).


• Own the architecture, engineering, and operation of the enterprise data warehouse and supporting platforms, establishing secure data pipelines for business intelligence, analytics, and AI.


• Direct MDM practices and build governed AI capabilities, including MCP servers and integrations that connect approved AI tools to enterprise systems.


• Serve as the senior technical SME and escalation point for IT operations, driving problem management with the service desk MSP and Client Services team.


• Provide hands‑on architectural and technical leadership for IT projects and business system implementations across design, integrations, security, testing, migration, cutover, stabilization, and operational handoff.


• Provide technical direction to infrastructure teams and manage and develop direct reports as the team expands.


• Direct MSPs, cloud vendors, and implementation partners by defining requirements and statements of work (SOWs), enforcing SLAs, scaling external capacity, and supporting technical budgets.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.


• 10+ years of hands‑on infrastructure, cloud, security operations, and architecture experience. Expertise in Microsoft 365, Okta, Azure, networking, and zero trust is required, along with regulated‑industry experience. Zscaler experience is preferred.


• Proven hands‑on DevOps experience with production‑grade infrastructure as code, CI/CD, and automation. Experience with Terraform, GitHub, Docker, Kubernetes/AKS, PowerShell, and Python is preferred.


• Hands‑on experience with cloud data warehousing, MDM, governed AI, and MCP integrations. Experience with BCP/DR, CSV/CSA, GxP environments, MSP oversight, and enterprise implementations is also required.


• Hands‑on technical leader who can plan, architect, build, operate, and respond to incidents. Communicates effectively with technical and business audiences and delivers in a lean environment.

Compensation and Benefits

• Advertised salary range: $200,000—$240,000 USD


• Compensation is based on a number of factors, including market location, and may vary depending on job‑related knowledge, skills, and experience.


• Equity and other forms of compensation may be provided as part of a total compensation package.


• Benefits include medical, dental, vision, retirement plan (401k), paid time off, and parental leave.