Director, Information Technology

2230 Service Experts LLC; United States; On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Equal opportunity employer

Job summary

2230 Service Experts LLC is seeking a Director of IT to lead strategic oversight and operational management of IT operations. This role encompasses technical oversight across infrastructure, applications, and cybersecurity, ensuring alignment with business goals.

The ideal candidate will have over 10 years of IT management experience and strong leadership skills, coupled with a Bachelor's degree in a related field. You will manage vendor relationships, direct internal staff, and uphold compliance standards across the organization.

Join a company committed to diversity and equal opportunity in the workplace.

Qualifications

• 10+ years of experience in IT management and procurement.
• 5+ years of leadership experience managing teams.
• Strong understanding of enterprise IT infrastructure.

Responsibilities

• Oversee day-to-day IT operations and services.
• Manage IT budgets, resources, and vendor relationships.
• Coordinate with business leaders to align technology initiatives.

Skills

IT management

Procurement governance

Cybersecurity

Leadership

Project management

Education

Bachelor's degree in Information Technology or Business Administration

Tools

ERP systems

Procurement software

Job description

Welcome! The Director of IT is responsible for leading the strategic oversight and operational management of IT operations, enterprise technology governance, procurement governance, and policy development across Service Experts. This role must provide end-to-end technical oversight across infrastructure, applications, cybersecurity, service delivery, and third-party providers, ensuring that technology decisions, priorities, and execution are aligned to business goals. The position is accountable for overall technical direction, cross‑functional coordination, service quality, and operational performance across the enterprise.

Responsibilities

• Accountable for day‑to‑day IT operations, including infrastructure, systems, applications, cybersecurity, issue escalation, service delivery and service quality.
• Coordinate and direct internal staff, external partners, and managed service resources to deliver integrated, business‑aligned IT services.
• Lead the relationship with the existing managed services provider, including governance, performance management, service reviews, issue escalation, and coordination of provider‑delivered resources, while retaining accountability for end‑to‑end IT outcomes across Service Experts.
• Ensure high availability, reliability, and performance of business‑critical systems and services, with visibility across both vendor‑delivered and internally managed capabilities.
• Partner with business leaders to prioritize technology initiatives, manage risk‑based tradeoffs, and ensure IT services and investments support operational and strategic objectives.
• Establish and enforce enterprise technology standards, architectural principles, and operational governance across internally delivered and outsourced services.
• Lead IT security and risk management programs.
• Manage IT budgets, resources, and vendor relationships.
• Establish and maintain IT procurement policies, procedures, and best practices.
• Oversee technology procurement processes from requisition to contract management.
• Ensure compliance with regulatory requirements and organizational policies.
• Manage supplier relationships and performance within the context of broader enterprise service delivery.
• Negotiate contracts and service level agreements.
• Ensure outsourced services, contracts, and SLAs support Service Experts’ technical, operational, and business requirements across the full IT environment.
• Implement cost‑saving initiatives and procurement optimization strategies.
• Develop, review, and update IT and procurement policies.
• Ensure alignment of policies with industry standards and regulatory requirements.
• Communicate policy changes and ensure organization‑wide compliance.
• Establish governance frameworks for technology investments.
• Monitor and report on policy adherence and effectiveness.

Qualifications

• Bachelor's degree in Information Technology, Business Administration, or related field.
• 10+ years of experience in IT management and procurement.
• 5+ years of leadership experience managing teams.
• Strong understanding of enterprise IT infrastructure, applications, service management, cybersecurity, and operational governance.
• Demonstrated experience providing end‑to‑end technical oversight across multiple service domains, with accountability for service performance, risk management, and operational outcomes.
• Demonstrated experience in procurement governance and contract management.
• Knowledge of regulatory compliance and industry standards.
• Exceptional project management and organizational skills.
• Ability to translate business needs into technical priorities and oversee the implementation of successful initiatives, ensuring that service quality, risk, and technology delivery are properly managed.
• Excellent communication and stakeholder management abilities.

Preferred Skills

• Professional certifications (ITIL, PMP, CIPS, or similar).
• Experience with ERP systems and procurement software.
• Financial management and budgeting experience.
• Change management experience.
• Strong analytical and problem‑solving skills.
• Experience in enterprise architecture, service integration, or multi‑vendor operating environments.
• Ability to lead cross‑functional technical governance and drive accountability across complex IT ecosystems.

Minimum Requirements

• Minimum Experience: 10+ years.
• Minimum Education: Bachelor's Degree.

Service Experts Heating & Air Conditioning is an equal‑opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts. Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [e-mail].