Director Information Services, Consumer Digital Platform

Northwestern Memorial Hospital; Chicago (IL); On-site; USD 122,000 - 158,000; Full time

Benefits offered by this job

Tuition Reimbursement

Student Loan Repayment

Professional Development

Wellbeing Fund

401(k)

Medical, Dental & Vision

Life Insurance

Annual salary increase & incentive

Paid time off & Holidays

Job summary

Northwestern Medicine seeks a Director, Information Services to lead the Consumer Digital Platform team. You will oversee architecture, cloud-enabled engineering, Sitecore and Azure, and drive AI-native web experiences for patients and internal users.

You’ll manage software developers, data engineers, and architects, partner with vendors like Sitecore and Microsoft, align investments with enterprise goals, and ensure security, reliability, and speed to market across NM's digital ecosystem.

Qualifications

• Bachelor's degree or equivalent experience required.
• Minimum 8 years industry experience.
• Excellent verbal and written communication skills.
• Ability to work in a complex, cross-organizational system.
• Healthcare technology background preferred.

Responsibilities

• Overseeing the architecture, design, development, and deployment of robust, scalable, and secure consumer digital platform capabilities across Sitecore, Vercel, Azure, and related integration services.
• Leading software developers, data engineers, and architects in building a modern website, knowledge graph, data services, APIs, and reusable platform components.
• Managing relationships with vendors and strategic partners, including Sitecore, Microsoft, implementation partners and other third parties.
• Maximizing the engagement and productivity of technical teams to achieve objectives for platform modernization, operational excellence, reliability, security, and speed to market.
• Partnering with key stakeholders across NM to align platform investments with consumer experience priorities and enterprise objectives.

Skills

Leadership

Healthcare IT understanding

Communication skills

Cross-functional collaboration

Education

Bachelor's degree or equivalent experience

Tools

Sitecore

Azure

APIs

Knowledge graph

Vercel

Microsoft

Job description

The salary range for this position is $88.29 - $114.77 (Hourly Rate) Placement within the salary range is dependent on several factors such as relevant work experience and internal equity. For positions represented by a labor union, placement within the salary range is guided by the rules outlined in the collective bargaining agreement.

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section located at jobs.nm.org/benefits to learn more.

Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.

We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.

Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.

Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional, and financial well-being.

Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups.

From discovery to delivery, come help us shape the future of medicine.

Benefits

• $10,000 Tuition Reimbursement per year ($5,700 part-time)
• $10,000 Student Loan Repayment ($5,000 part-time)
• $1,000 Professional Development per year ($500 part-time)
• $250 Wellbeing Fund per year ($125 for part-time)
• Matching 401(k)
• Excellent medical, dental and vision coverage
• Life insurance
• Annual Employee Salary Increase and Incentive Bonus
• Paid time off and Holiday pay

Description

The Director, Information Services reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. This Director, Information Services position has scope of responsibility for the Consumer Digital Platform, which includes overseeing the architecture and engineering required to modernize NM’s consumer-facing digital experience. This platform includes the core technology stack, including Sitecore and Azure-based resources, as well as the software development, machine learning engineering, and data engineering capabilities required to build a modern website, enabled by a knowledge graph, and support scalable digital products for patients, consumers, and internal stakeholders. A successful candidate will have significant experience and domain expertise in leading modern digital platform teams. They will be well-versed in contemporary web architecture, cloud-native engineering practices, content management platforms, API-driven integration patterns, and data-informed digital product delivery. They will have sufficient technical depth to be an effective leader of software developers, data engineers, architects, and platform partners, while also being able to translate business needs into durable technology capabilities. Northwestern Medicine Information Services drives innovative, high-value solutions to transform health care. We are committed to supporting the relentless pursuit of better medicine by providing exceptional service to our patients and guests as well as internal clients across the organization. To ensure excellence, our team goes to extraordinary lengths to ensure that our systems work together seamlessly.

Northwestern Medicine Understands That Technology Plays An Integral Role In Shaping The Future Of Health Care.

Information Services Strategically Supports The Organization By

• Leveraging AI, automation and rollout of advanced cyber controls that support digital transformation strategies
• Implementing advanced technologies in clinical and administrative areas
• Furthering development of the end user support model to help enhance modern infrastructure

Responsibilities

The key priorities for this leadership position include realizing NM’s Consumer Digital Platform vision: a modern, scalable, cloud-enabled and AI-native website and digital experience platform that uses Sitecore, Azure, and knowledge graph capabilities to improve findability, personalization, content governance, and consumer engagement, while maintaining existing operations. This includes:

• Overseeing the architecture, design, development, and deployment of robust, scalable, and secure consumer digital platform capabilities across Sitecore, Vercel, Azure, and related integration services
• Leading software developers, data engineers, and architects in building a modern website, knowledge graph, data services, APIs, and reusable platform components required to support consumer digital experiences
• Managing relationships with vendors and strategic partners, including Sitecore, Microsoft, implementation partners and other third parties, to realize maximum value from the consumer digital platform
• Maximizing the engagement and productivity of technical teams to achieve objectives for platform modernization, operational excellence, reliability, security, and speed to market
• Partnering with key stakeholders across NM, including Information Services, Marketing, Communications, Access, Operations, Compliance, Legal, and executive leadership, to align platform investments with consumer experience priorities and enterprise objectives

Qualifications

Minimum Requirements

Education

• Bachelor's degree or equivalent experience required.

Experience

• Minimum 8 years industry experience.

Behavioral Attributes

• Solid understanding and knowledge of healthcare delivery and operations
• Excellent verbal and written communication skills.
• Outstanding coordination, facilitation, consultation and conflict resolution skills.
• Ability to work in a complex, cross-organizational system.
• Demonstrated analysis and problem-solving skills

Preferred

• Healthcare technology background
• Master’s degree in related field

Equal Opportunity

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events.

Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings.

If sign-on bonus is included in a job posting eligibility is as followed: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception: New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.