Director, Implementation Management

Guild Education; Denver (CO); Hybrid; USD 144,000 - 204,000; Full time

Benefits offered by this job

Health insurance

401k plan

Paid vacation

Paid sick leave

Parental leave

Disability benefits

Life insurance

Wellness programs

Education benefits

Job summary

Guild Education seeks a Director of Employer Partner Implementation Management (EPIM) to lead a high-performing team delivering Guild’s product suite to employer partners. The role blends strategic leadership, operational excellence, and client-centric execution to drive measurable outcomes across go-to-market, operations, and product delivery.

The director will guide epim in cross-functional initiatives, solve complex problems, and own end-to-end delivery strategy while partnering with Sales

Qualifications

• 5+ years of people and team leadership experience with a proven track record of talent development.
• 5+ years in client-facing roles, managing decisions with operational and financial impact.
• Demonstrated success in leading cross-functional initiatives and delivering large-scale projects.
• Proven ability to develop and implement metrics and systems to monitor and improve team outcomes.
• Strong track record of building relationships with senior leaders and influencing strategic decisions.

Responsibilities

• Lead and inspire a team of EPIM managers, driving excellence, accountability, and continuous learning.
• Establish and oversee rhythm of business, including strategic planning, goal-setting, team forums, and prioritization.
• Coach and develop team members, uphold the standard for excellence in delivery and stakeholder engagement.
• Represent EPIM in cross-functional forums and partner with Product, Employer Partnerships, and Operations.
• Use data to identify gaps, propose solutions, and drive initiatives to improve processes and outcomes.
• Create and implement metrics and systems to monitor team performance and ensure high-quality outcomes.
• Serve as primary escalation point for client-facing challenges and internal roadblocks.
• Lead and oversee high-impact, complex implementation projects; step in to balance load when needed.
• Facilitate retrospectives and apply lessons learned to enhance implementation strategy.
• Foster an inclusive, growth-oriented team culture prioritizing belonging and collaboration.
• Stay informed on industry trends and best practices to evolve workflows and strategies.
• Own crisis and issue management for the EPIM portfolio and coordinate with executives.
• Collaborate with Sales and Employer Partnerships to balance deal momentum with rigorous technical discovery.

Skills

Leadership

Strategic planning

Cross-functional collaboration

Data-driven decision making

Communication and influence

Job description

Guild is hiring a Director of Employer Partner Implementation Management (EPIM).

To thrive as a company and meet our impact goals, we must cultivate a culture of high-performance. You can read about our culture principles here.

We know managers are often the single-largest driver of employee satisfaction and growth, and our talent is our biggest asset. Because of that, we’ve identified consistent expectations for all of Guild’s people managers — helping you know what to expect from your experience here.

In this role you will lead a high-performing team responsible for the seamless delivery of Guild’s product suite to employer partners. This role requires a strong balance of strategic leadership, operational excellence, and client-centric execution.

When done well, this team delivers such exceptional implementations that employer partners gain confidence in Guild and expand their partnership. With a unique standpoint across go-to-market, operations, and product delivery, this leader has the opportunity to shape not just how implementations happen today, but how Guild’s end-to-end delivery model evolves for the future.

As a leader in Guild’s Operations team, you will guide the implementation function by fostering team excellence, representing EPIM in cross-functional initiatives, and driving end-to-end solutions that deliver measurable outcomes.

As the Director of Employer Partner Implementation Management, you will:

• Lead and inspire a team of EPIM managers and senior managers, driving a culture of excellence, accountability, and continuous learning.
• Establish and oversee the team’s rhythm of business, including strategic planning, goal-setting, team forums, and prioritization to achieve organizational objectives.
• Coach and develop team members, setting and upholding the standard for excellence in implementation delivery and stakeholder engagement.
• Represent EPIM in cross-functional forums and contribute to co‑creating end-to-end solutions by partnering with teams such as Product, Employer Partnerships, and Operations to address business challenges and improve outcomes.
• Utilize data and pattern recognition from implementation work to identify gaps, propose solutions, and drive initiatives that improve processes, tools, and outcomes.
• Create and implement metrics and systems that monitor team performance and ensure consistent delivery of high-quality outcomes.
• Serve as the primary escalation point for both client‑facing challenges and internal roadblocks, managing up and resetting confidence with senior leaders and stakeholders as needed.
• Lead and oversee the successful delivery of high‑impact, complex implementation projects that align with Guild’s strategic goals. On an as‑needed basis, directly lead implementations to help with load balancing or capacity needs.
• Facilitate and drive action from high-quality retrospective sessions, implementing lessons learned to enhance Guild’s implementation strategy and capabilities.
• Foster an inclusive and growth‑oriented team culture that prioritizes belonging, diversity, and collaboration.
• Champion the continuous evolution of implementation best practices by staying informed on industry trends, operational innovations, and emerging tools, integrating these into Guild’s workflows and strategies.
• Own crisis and issue management for the EPIM portfolio, serving as the primary escalation point across the full spectrum of stakeholders from executive sponsors to day‑to‑day benefits administrators.
• Partner closely with Sales and Employer Partnerships to balance deal momentum with rigorous technical discovery, bringing commercial instincts to decisions about where to move fast and where to slow down for a durable, error‑proof solution.
• Maintain deep technical fluency in Guild's implementation methodology and playbooks, using that expertise to coach the team and evolve our standards. [closes Steph's gap]

You are a strong fit for this role if you have:

Skills

• Exceptional leadership and coaching skills, with experience managing high‑performing teams.
• Advanced strategic planning and organizational management expertise.
• Proficiency in cross‑functional collaboration and stakeholder engagement.
• Data‑driven decision‑making skills, with a focus on process improvement and innovation.
• Superior communication and influencing skills, particularly in client‑facing and escalation scenarios.

Experience

• 5+ years of people and team leadership experience with a proven track record of talent development
• 5+ years in client‑facing roles, managing decisions and conversations that involve a blend of operational and financial impact
• Demonstrated success in leading cross‑functional initiatives and delivering large‑scale, complex projects.
• Proven ability to develop and implement metrics and systems to monitor and improve team outcomes.
• Strong track record of building relationships with senior leaders and influencing strategic decisions.
• 5+ years in project management, implementation, or operations leadership roles.

We are committed to equal pay for equal work and believe in compensation transparency. All salary ranges are standardized nationwide and will not vary by region. This role offers a competitive total compensation package, including a base salary of $144,000 - $204,000, variable compensation and stock options. Compensation offered will be based on a combination of factors such as experience, competencies, and internal equity.

Guild partners with the country’s most innovative employers, including Chipotle, Target, Walgreens, JPMorgan Chase, Hilton, Spectrum, PepsiCo, Tyson, and more, to build the talent needed for today and a resilient workforce for tomorrow. Guild helps employers identify, develop, and mobilize internal talent, enabling workers to gain skills for in‑demand roles and companies to stay agile.

By connecting employees to real‑world learning, coaching, and career support, and providing companies with actionable talent insights, Guild transforms all talent into high‑impact contributors and positions companies for long‑term, sustainable growth. For more information, visit https://www.guild.com.

Guild is a female‑founded, certified B Corp. The company has been recognized by Fortune’s Change the World list (2021, 2025), the Forbes Cloud 100 (2020–2025), Great Place to Work (2022–2025), CNBC’s Disruptor 50 (2021–2024), TIME’s 100 Most Influential Companies (2022), Inc.’s Best‑Led Companies (2021), Fast Company’s World Changing Ideas (2020), and B Lab’s Best for the World (2019), among many others.

Guild is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you have a disability or special need that requires accommodation, please let your recruiter know. We currently offer the following benefits:

• Access to low‑cost, high‑quality health care options through Collective Health and Kaiser (due to coverage limitations, Kaiser is currently only available in CA & CO)
• Access to a 401k to help save for the future
• Vacation policy to rest and recharge
• 8 days of fully‑paid sick leave, to take the time to heal and or recover
• Family‑friendly benefits, including 12 weeks of parental leave for non‑birthing parents and 18-20 weeks for birthing parents; 2‑week ramp‑up period for when employees return from a leave of 6 weeks or more; as well as employer‑paid short‑term and long‑term disability, employer‑sponsored life insurance, fertility and caregiving benefits.
• Well‑rounded wellness benefits including free and low cost mental health resources and financial wellbeing support services
• Education benefits and tuition assistance to help your future development and growth

Our home and headquarters in Denver, but some of our roles allow for remote work, allowing us to reach the best talent across the US. Please refer to the job location referenced below the job posting title to determine location. Roles based outside of our Denver office can sit in any of the following 32 states: AZ, CA, CO, CT, FL, GA, ID, IL, IN, KS, MA, MD, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI and Washington D.C. State locations and specifics are subject to change as our hiring requirements shift.

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