Director, Identity and Access Management

Travelers; United States; On-site; USD 139,000 - 230,000; Full time

Benefits offered by this job

Health Insurance

401(k) matching

Pension Plan funded by Travelers

Paid Time Off

Wellness Program

Volunteer Encouragement

Job summary

Travelers is seeking a Director of Cybersecurity Engineering to lead IAM initiatives across enterprise SailPoint deployments. You will guide security platforms, coordinate with Audit/Risk, and drive 24/7 availability and robust access controls.

You will mentor a team of cybersecurity engineers, manage budgets, and align IAM strategy with business goals while delivering scalable, automated identity governance across multiple environments.

Qualifications

• Ten or more years in Identity and Access Management (IAM).
• Five or more years hands-on SailPoint experience (IdentityNow/IdentityIQ).
• Three or more years in a leadership role.
• Deep expertise in IAM concepts: IGA, SSO/Federation, MFA, RBAC, ABAC, Zero Trust.
• Experience integrating SailPoint with enterprise directories (AD, LDAP, Azure AD/Entra ID, Salesforce).
• Strong knowledge of identity protocols: SAML, OAuth 2.0, OpenID Connect, LDAP, SCIM.
• Proven track record managing cross-functional teams and enterprise-scale programs.

Responsibilities

• Architect, implement, and maintain SailPoint IdentityNow at enterprise scale.
• Oversee connector development and SaaS integrations.
• Maintain lifecycle automation including joiner/mover/leaver (JML).
• Lead role engineering, role mining, and RBAC design initiatives.
• Lead access certification and recertification campaigns for audits.
• Collaborate with Internal Audit and Risk to address findings.
• Own the IAM support model including incident response and SLA management.
• Establish a tiered support structure (L1/L2/L3) for SailPoint issues.
• Lead RCA for critical IAM incidents and drive remediation.
• Manage on-call rotation and 24/7 platform availability for identity services.
• Oversee patching, upgrades, and health monitoring of SailPoint environments.
• Develop runbooks and knowledge base articles.

Skills

Leadership experience

Communication skills

Agile/Scrum

Cross-functional teamwork

Strategic thinking

Project management

Problem solving

Security mindset

Education

Bachelor’s degree in Computer Science or related field

SailPoint Certified IdentityNow Engineer or IdentityIQ Architect

Tools

SailPoint IdentityNow

IdentityIQ

Active Directory

LDAP

Azure AD/Entra ID

Salesforce

Job description

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Technology Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

Salary Range

$139,400.00 - $230,000.00

Target Openings 1

What Is the Opportunity?

At Travelers, our Cybersecurity Engineering teams are responsible for the overall implementation and management of strategic platforms that provide oversight, process management, protection and enablement of security control processes and allow for an effective Cybersecurity practice. As a Director, Cybersecurity Engineering, you will manage cybersecurity professionals who are responsible for the successful configuration, enhancement, automation, and implementation across multiple cybersecurity platforms. You are the point of contact for Cybersecurity and business leaders. You will ensure alignment with goals and objectives and provide technical guidance and leadership to your teams. Applicants must be authorized to work for ANY employer in the US. The company does not sponsor/support H-1B petitions, TN, or Forms I-983/STEM OPT, this this role.

What Will You Do?

• Architect, implement, and maintain SailPoint IdentityNow solutions at enterprise scale
• Oversee connector development, integration with SaaS applications and other sources/applications.
• Maintain and support lifecycle management automation including joiner, mover, and leaver (JML) workflows
• Lead role engineering, role mining, and role-based access control (RBAC) design initiatives
• Lead access certification and recertification campaigns to support audit readiness
• Collaborate with Internal Audit and Risk teams to address access control findings
• Own the IAM support model including incident response, escalation paths, and SLA management for identity-related issues
• Establish and maintain a tiered support structure (L1/L2/L3) for SailPoint platform issues
• Lead root‑cause analysis (RCA) for critical IAM incidents and drive permanent remediation
• Manage on‑call rotation and ensure 24/7 platform availability for critical identity services
• Oversee patch management, upgrades, and platform health monitoring for SailPoint environments
• Develop and maintain runbooks, knowledge base articles, and operational documentation
• Monitor and report on IAM KPIs, KRIs, and access anomalies
• Oversee project delivery using Agile/Scrum methodologies for IAM initiatives
• Manage team capacity, budget planning, and resource allocation
• Responsible for the strategic development of platforms which includes assessing efficiency, overall operations, and potential enhancements.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Degree in computer science, Information Technology, Cybersecurity, or a related field.
• SailPoint Certified IdentityNow Engineer or IdentityIQ Architect certification
• 10+ years of experience in Identity and Access Management, 5+ years of hands‑on SailPoint experience (IdentityNow and/or IdentityIQ), 3+ years in a leadership role.
• Deep expertise in IAM concepts: IGA, SSO/Federation, MFA, RBAC, ABAC, Zero Trust
• Experience integrating SailPoint with enterprise directories (Active Directory, LDAP, Azure AD/Entra ID, Salesforce etc)
• Strong knowledge of identity protocols: SAML, OAuth 2.0, OpenID Connect, LDAP, SCIM
• Proven track record managing cross‑functional teams and enterprise‑scale programs
• Broad knowledge of Cloud computing and automation concepts.
• Expert knowledge of cybersecurity privacy principles, cyber threats and vulnerabilities, and cyber defense and information security policies, procedures, and regulations.
• Ability to apply cybersecurity and privacy principles (confidentiality, integrity, availability and zero trust architecture) to organizational needs, with expertise in Identity & Access Management, including authentication, authorization, and the principle of least privilege.
• Strategic thinking with strong operational execution
• Experience leading and managing complex projects with the ability to manage multiple priorities simultaneously.
• Excellent written and verbal communication skills with the ability to interact with all levels of the organization.

What is a Must Have?

Bachelor’s degree in Computer Science, similar degree, or its equivalent in work experience.

5 years of experience in Information Technology Security Engineering or Software engineering.

What Is in It for You?

• Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar‑for‑dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account.
• You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/. Travelers has more than 30,000 employees in the United States, Canada, the United Kingdom, and Ireland.

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